What users are saying about
124 Ratings
37 Ratings
124 Ratings
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Score 8 out of 100
37 Ratings
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Score 7.9 out of 100

Feature Set Ratings

    Incident and problem management

    7.1

    Autotask PSA

    71%

    Easy Projects

    Feature Set Not Supported
    N/A
    Datto Autotask PSA ranks higher in 7/7 features

    Organize and prioritize service tickets

    7.6
    76%
    29 Ratings
    N/A
    0 Ratings

    Expert directory

    7.5
    75%
    23 Ratings
    N/A
    0 Ratings

    Service restoration

    6.7
    67%
    19 Ratings
    N/A
    0 Ratings

    Self-service tools

    7.0
    70%
    23 Ratings
    N/A
    0 Ratings

    Subscription-based notifications

    7.4
    74%
    20 Ratings
    N/A
    0 Ratings

    ITSM collaboration and documentation

    5.7
    57%
    20 Ratings
    N/A
    0 Ratings

    ITSM reports and dashboards

    7.8
    78%
    23 Ratings
    N/A
    0 Ratings

    ITSM asset management

    7.1

    Autotask PSA

    71%

    Easy Projects

    Feature Set Not Supported
    N/A
    Datto Autotask PSA ranks higher in 3/3 features

    Configuration mangement

    6.9
    69%
    22 Ratings
    N/A
    0 Ratings

    Asset management dashboard

    6.4
    64%
    20 Ratings
    N/A
    0 Ratings

    Policy and contract enforcement

    8.0
    80%
    17 Ratings
    N/A
    0 Ratings

    Change management

    7.5

    Autotask PSA

    75%

    Easy Projects

    Feature Set Not Supported
    N/A
    Datto Autotask PSA ranks higher in 3/3 features

    Change requests repository

    7.3
    73%
    24 Ratings
    N/A
    0 Ratings

    Change calendar

    7.0
    70%
    19 Ratings
    N/A
    0 Ratings

    Service-level management

    8.3
    83%
    26 Ratings
    N/A
    0 Ratings

    Project Management

    Autotask PSA

    Feature Set Not Supported
    N/A
    7.9

    Easy Projects

    79%
    Easy Projects ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    8.6
    86%
    14 Ratings

    Resource Management

    N/A
    0 Ratings
    7.6
    76%
    13 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.2
    82%
    7 Ratings

    Scheduling

    N/A
    0 Ratings
    7.9
    79%
    10 Ratings

    Workflow Automation

    N/A
    0 Ratings
    7.1
    71%
    9 Ratings

    Team Collaboration

    N/A
    0 Ratings
    7.7
    77%
    13 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    7.4
    74%
    8 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    6.9
    69%
    5 Ratings

    Document Management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Email integration

    N/A
    0 Ratings
    7.4
    74%
    11 Ratings

    Mobile Access

    N/A
    0 Ratings
    7.0
    70%
    7 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    8.5
    85%
    12 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    8.4
    84%
    7 Ratings

    Professional Services Automation

    Autotask PSA

    Feature Set Not Supported
    N/A
    8.4

    Easy Projects

    84%
    Easy Projects ranks higher in 2/2 features

    Project & financial reporting

    N/A
    0 Ratings
    7.8
    78%
    5 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Attribute Ratings

    • Datto Autotask PSA is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    7.6

    Autotask PSA

    76%
    29 Ratings
    7.5

    Easy Projects

    75%
    16 Ratings

    Likelihood to Renew

    9.0

    Autotask PSA

    90%
    1 Rating
    7.3

    Easy Projects

    73%
    2 Ratings

    Usability

    9.0

    Autotask PSA

    90%
    1 Rating
    7.3

    Easy Projects

    73%
    1 Rating

    Support Rating

    8.4

    Autotask PSA

    84%
    8 Ratings
    7.3

    Easy Projects

    73%
    1 Rating

    Implementation Rating

    Autotask PSA

    N/A
    0 Ratings
    7.3

    Easy Projects

    73%
    1 Rating

    Likelihood to Recommend

    Datto Inc

    In my opinion, Datto Autotask is exceptionally complicated to set up, manage, and use on a daily basis. I would think the target market for this product would be someone managing a team of 20 - 50 people, possibly more. In my experience, for it to run properly you will need to dedicate at least half an FTE to running this product in an organization of that size per month. I would not recommend it for companies with less than 10 people or for companies that value quick communication with their clients. I would not recommend it for companies using Datto's RMM product. The integration exists, but it is clearly a bolt-on. They were not developed together and they are slow to talk to each other. Frequently you cannot add details from RMM sessions into the PSA without manually copying the ticket number, and if the ticket is more than a week old, then you can't even find it with the ticket number.
    Read full review

    Logic Software (Easy Projects)

    Each member of our team can choose their own view, so they can see only what is relevant to them. Plus, we can keep track of everyone's progress without bothering them. Our team loves that everyone can have a different view, so they see only what's important to them. In addition, we can keep tabs on everyone's progress without pestering them. The user interface has some nice quality of life features, such as the different views for different members of our team.
    Read full review

    Pros

    Datto Inc

    • The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
    • Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
    • The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
    Read full review

    Logic Software (Easy Projects)

    • Easy Projects has a really nice UI. It's really easy [to] work there and make our projects easy to follow.
    • Great support. A few times I had to talk with support about API connections and they answered me quickly and kindly.
    • It's stable. I cannot remember a day when Easy Projects' platform [was] down, so it's really STABLE.
    • Charts and reports are very easy to use
    Read full review

    Cons

    Datto Inc

    • The GUI is a little dated.
    • Some integrations are limited for not being a Datto product.
    • While not as complex to set up as Connectwise, it definitely requires some serious thought during the initial setup.
    • Email processing could offer more options for parsing keywords and allow for more automation.
    • The mobile app is just not worth using in my experience.
    Read full review

    Logic Software (Easy Projects)

    • Easy Projects has some problems when it comes to accessing the site via different methods/browsers. It is either very slow or never works on a tablet. It is not smart-phone friendly. And it stopped working for us in Firefox -- all we could use is Safari or Chrome (we are a Mac-based office).
    • Easy Projects' email notifications are overwhelming. I turned them off completely since I was getting messages every time one little detail was added or changed.
    • While the reports are great, they are somewhat hard to pull. It takes a lot of trial and error -- I would not say the reports are an "intuitive area."
    • The biggest by far is what we fondly call "the screen of death." When you mark the last open task associated with a job as complete, a screen pops up that asks if you want to close the overall job, as well. The "yes" field is pre-selected, so if you are overzealous and click through quickly, it automatically closes the job. I don't know why they think this feature is helpful. We have so many staffers that complain they suddenly can't find their open job -- well, it's been marked completed and goes into the archive.
    Read full review

    Pricing Details

    Autotask PSA

    Starting Price

    Editions & Modules

    Autotask PSA editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Easy Projects

      Starting Price

      $15 per month

      Editions & Modules

      Easy Projects editions and modules pricing
      EditionModules
      Essentials61
      Business122
      Platform193

      Footnotes

      1. per month
      2. per month
      3. per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Likelihood to Renew

      Datto Inc

      After using multiple products on the market, Autotask was intuitive and easy to manage.
      Read full review

      Logic Software (Easy Projects)

      EP is great but could be better. EP has been a wonderful tool within our organization, it has helped us control expenses, resources, and the time needed to invest in each project, however when it comes to presenting reports and details it is a bit weak, there are more tools specialized in data visualization, and it would be good to make some kind of integration between EP and the other market alternatives
      Read full review

      Usability

      Datto Inc

      The work flow is much better then other competitors
      Read full review

      Logic Software (Easy Projects)

      EP is easy to use and adaptable, its menu is intuitive and the design is pleasant.
      Read full review

      Support Rating

      Datto Inc

      They are fairly quick at returning a response to a problem and have been able to fix all issues for the most part.
      Read full review

      Logic Software (Easy Projects)

      In my personal experience, I only needed EP support once and the truth is that they attended me very well and very quickly, they helped me with what I needed, it was a question regarding the use of WebServices, they solved my doubt and then they contacted me another agent to verify that everything was resolved and if they could help me with anything else
      Read full review

      Implementation Rating

      Datto Inc

      No answers on this topic

      Logic Software (Easy Projects)

      I am really satisfied with the implementation of EP in our organization, since it is a very useful tool in our day-to-day work
      Read full review

      Alternatives Considered

      Datto Inc

      The portion of Autotask that we've used other companies for prior to using Autotask is the Endpoint Management. The Autotask Endpoint Management (AEM) portal integrates perfectly with their PSA/CRM tools. It's alerting features are much better than the above software as there aren't a bunch of superfluous and unneeded alerts. Instead, it only alerts for things that you specify that you want. Alerts aside, for the PSA/CRM, I don't have much to compare it to as Autotask was the first PSA we tried. It's hard to imagine a PSA having more features or doing a better job than Autotask.
      Read full review

      Logic Software (Easy Projects)

      East Projects integrates with other financial systems such as NetSuite and Compass, which allows a great financial view into the existing and future projects and overall financial health of our resourcing. Other systems, such as Wrike and MS Projects, just focus on project/task management, whereas this is a one-stop shop. It also allows us to manage internal resources.
      Read full review

      Return on Investment

      Datto Inc

      • We were able to identify the profitability of our entire client base.
      • We identified a loss of over 1 million dollars for time unbilled consultancy fees using metrics derived from Autotask.
      • Autotask helped us serve our client base in a professional manner, it's like having an entire department at your finger tips.
      • Autotask is the heartbeat of our operation.
      Read full review

      Logic Software (Easy Projects)

      • Increased team collaboration improved the results significantly, because we managed to reduce the amount of time wasted on unnecessary iterations, therefore reducing costs.
      • The reasonable pricing enabled us to enjoy the service we needed with with less impact on our budget than we've expected.
      Read full review

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