What users are saying about
94 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
33 Ratings
94 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Easy Projects

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Likelihood to Recommend

Autotask PSA

Autotask is much more well suited to a busy company. It's a little bit price-prohibitive if you only have a couple of employees or not many clients. This solution works for us, having 10 employees and about 200 clients. Any less than that, the pricing wouldn't be worthwhile.Autotask fits very well with us. It's easy to keep on task. Any tickets that are getting old will shoot out alerts and scheduled tasks for our techs to finish up work on it. It's also very easy to run reports for clients on the services that they've used through us. We love Autotask.
Dan Gospe | TrustRadius Reviewer

Easy Projects

In Lenovo we are more than 2000+ workers, so I can not say if the size company is a limitation to apply Easy Projects. I'm sure that EP could adapt for small-medium-large enterprise. For me, EP is perfectly suited to project manage, check time, resources, budget, deadlines, [etc.] so [it] is all that a project manager needs.
Alejandro Montes | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Autotask PSA
6.7
Easy Projects
Organize and prioritize service tickets
Autotask PSA
8.2
Easy Projects
Expert directory
Autotask PSA
7.0
Easy Projects
Service restoration
Autotask PSA
3.3
Easy Projects
Self-service tools
Autotask PSA
6.6
Easy Projects
Subscription-based notifications
Autotask PSA
7.6
Easy Projects
ITSM collaboration and documentation
Autotask PSA
6.8
Easy Projects
ITSM reports and dashboards
Autotask PSA
7.5
Easy Projects

ITSM asset management

Autotask PSA
7.7
Easy Projects
Configuration mangement
Autotask PSA
7.7
Easy Projects
Asset management dashboard
Autotask PSA
7.3
Easy Projects
Policy and contract enforcement
Autotask PSA
8.2
Easy Projects

Change management

Autotask PSA
7.8
Easy Projects
Change requests repository
Autotask PSA
8.1
Easy Projects
Change calendar
Autotask PSA
6.5
Easy Projects
Service-level management
Autotask PSA
8.7
Easy Projects

Project Management

Autotask PSA
Easy Projects
7.7
Task Management
Autotask PSA
Easy Projects
8.7
Resource Management
Autotask PSA
Easy Projects
8.2
Gantt Charts
Autotask PSA
Easy Projects
7.6
Scheduling
Autotask PSA
Easy Projects
7.7
Workflow Automation
Autotask PSA
Easy Projects
7.3
Team Collaboration
Autotask PSA
Easy Projects
7.9
Support for Agile Methodology
Autotask PSA
Easy Projects
7.1
Support for Waterfall Methodology
Autotask PSA
Easy Projects
6.4
Document Management
Autotask PSA
Easy Projects
10.0
Email integration
Autotask PSA
Easy Projects
7.1
Mobile Access
Autotask PSA
Easy Projects
6.0
Timesheet Tracking
Autotask PSA
Easy Projects
8.1
Change request and Case Management
Autotask PSA
Easy Projects
8.0
Budget and Expense Management
Autotask PSA
Easy Projects
7.8

Professional Services Automation

Autotask PSA
Easy Projects
8.9
Project & financial reporting
Autotask PSA
Easy Projects
8.8
Integration with accounting software
Autotask PSA
Easy Projects
9.1

Pros

Autotask PSA

  • The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
  • Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
  • The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
Daniel J. Lewis | TrustRadius Reviewer

Easy Projects

  • Easy Projects is great for project management. It allows you to assign users, set tasks and end dates, and keep it all together in one working file/job. It's a project manager's dream -- you can look inside and see exactly what is going on and any missed deadlines.
  • Easy Projects allows good customization of the fields. We have worked it so that in a job file, we can enter info about things specific to publication design -- size, file format, delivery location, etc. And we've been able to change these further over time as our needs change.
  • Easy Projects allows for archiving of completed jobs. You don't have to see them every time you log in, but it's great to be able to go back and search through completed jobs (even several years back) to see what was done last time, who was assigning, costs, etc.
  • Easy Projects allows you to pull reports and export them. This has proved helpful when we needed an overall log of jobs for a client or to pull a large number of costs.
Deanna Woolf | TrustRadius Reviewer

Cons

Autotask PSA

  • To date, the maim area of improvement is the ability to allow for retrieving a ticket that may have inadvertently been deleted. At present there is no way to do this which at times can be frustrating.
  • The search function does leave something to be desired as it does require some specific wording to find what you're looking for.
Anonymous | TrustRadius Reviewer

Easy Projects

  • Would love to see a way to create a project plan that is user friendly with various colours
  • More robust reporting that would provide easy view to budget by task by person
  • Would like to view various projects in different windows without going back and forth
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
After using multiple products on the market, Autotask was intuitive and easy to manage.
Daniel J. Lewis | TrustRadius Reviewer

Easy Projects

Easy Projects 8.2
Based on 1 answer
Easy Projects is a product of multiple levels which provides basic project management tools or enables to go deeper and to explore further possibilities. Highly customizable UI guarantees a personalized user experience.
Ryan Edwards Jr. | TrustRadius Reviewer

Usability

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
The work flow is much better then other competitors
Daniel J. Lewis | TrustRadius Reviewer

Easy Projects

No score
No answers yet
No answers on this topic

Support Rating

Autotask PSA

Autotask PSA 8.4
Based on 8 answers
They are fairly quick at returning a response to a problem and have been able to fix all issues for the most part.
Ashley Beal | TrustRadius Reviewer

Easy Projects

No score
No answers yet
No answers on this topic

Alternatives Considered

Autotask PSA

Datto Autotask PSA is probably the best all-in-one platform for MSPs. It's targeted and designed specifically for MSPs, whilst most service desk software/PSA is often just general service desk software.
Ben Nichols | TrustRadius Reviewer

Easy Projects

An Easy Project is more powerful than the other two as it has a comprehensive platform to do the project management, task tracking, log hrs, resource loading check, project budget control, project cost estimate. Easy project is very powerful and has a lot of functions to meet different people's daily use.
Anonymous | TrustRadius Reviewer

Return on Investment

Autotask PSA

  • We can effectively contract profitability. After running a few quick reports we realized we were charging about 1/2 what we should have been for fixed rate projects.
  • We track resource utilization to see where our technicians are productive and what is eating their valuable time.
  • I feel that Autotask is the single biggest impact on overall business ROI. We track profitability of everything from hardware to services to contracts with it. It allows us to make intelligent business decisions based on numbers.
Garry Adams | TrustRadius Reviewer

Easy Projects

  • Better project coordination -- everything is all in one place and all team members can see/work off the same file.
  • Better job archiving -- we can look back on recurring jobs and see what was done months (or even years) previously
  • Helps us collect more info up front -- due to the fields project managers need to fill out, it steps us through the process of asking our clients all the right questions to make sure we have the info the design team needs
  • Negative impact is that because it is so integral to our work processes, there is a "learning curve" for new employees when they start. So we do have to spend more time training them and ensuring they are doing things correctly in the system.
  • Negative impact is that because of its lack of mobile and table-friendliness, if team members are out of the office, we can't use Easy Projects. We have to rely on email and sometimes, things can get missed that way.
Deanna Woolf | TrustRadius Reviewer

Screenshots

Pricing Details

Autotask PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Autotask PSA Editions & Modules

Additional Pricing Details

Easy Projects

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Easy Projects Editions & Modules

Edition
Essentials$61
Business$121
Platform$191
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Autotask PSA
9.5
Easy Projects
8.0

Likelihood to Renew

Autotask PSA
9.0
Easy Projects
8.2

Usability

Autotask PSA
9.0
Easy Projects

Support Rating

Autotask PSA
8.4
Easy Projects

Add comparison