What users are saying about
77 Ratings
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Score 8 out of 100
6 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Autotask PSA

Autotask is much more well suited to a busy company. It's a little bit price-prohibitive if you only have a couple of employees or not many clients. This solution works for us, having 10 employees and about 200 clients. Any less than that, the pricing wouldn't be worthwhile.Autotask fits very well with us. It's easy to keep on task. Any tickets that are getting old will shoot out alerts and scheduled tasks for our techs to finish up work on it. It's also very easy to run reports for clients on the services that they've used through us. We love Autotask.
Dan Gospe | TrustRadius Reviewer

EasyVista IT Service Manager

It is well suited for a service-based department, but it can sometimes offer confusion for non-technical users because of the amount information the form fields require. Most customers don't want to write the equivalent of a book to simply say that " I want to obtain a license of Adobe Acrobat and charge it to the department."
Jessica Macon | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Autotask PSA
7.6
EasyVista IT Service Manager
8.9
Organize and prioritize service tickets
Autotask PSA
9.2
EasyVista IT Service Manager
10.0
Expert directory
Autotask PSA
7.6
EasyVista IT Service Manager
8.0
Service restoration
Autotask PSA
5.6
EasyVista IT Service Manager
9.0
Self-service tools
Autotask PSA
7.3
EasyVista IT Service Manager
9.0
Subscription-based notifications
Autotask PSA
7.9
EasyVista IT Service Manager
10.0
ITSM collaboration and documentation
Autotask PSA
7.8
EasyVista IT Service Manager
7.0
ITSM reports and dashboards
Autotask PSA
8.0
EasyVista IT Service Manager
9.0

ITSM asset management

Autotask PSA
7.8
EasyVista IT Service Manager
Configuration mangement
Autotask PSA
7.8
EasyVista IT Service Manager
Asset management dashboard
Autotask PSA
8.0
EasyVista IT Service Manager
Policy and contract enforcement
Autotask PSA
7.6
EasyVista IT Service Manager

Change management

Autotask PSA
7.9
EasyVista IT Service Manager
10.0
Change requests repository
Autotask PSA
8.1
EasyVista IT Service Manager
10.0
Change calendar
Autotask PSA
7.6
EasyVista IT Service Manager
Service-level management
Autotask PSA
8.2
EasyVista IT Service Manager
10.0

Pros

Autotask PSA

  • The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
  • Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
  • The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
Daniel J. Lewis | TrustRadius Reviewer

EasyVista IT Service Manager

  • Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
  • Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
  • Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.
Jessica Macon | TrustRadius Reviewer

Cons

Autotask PSA

  • To date, the maim area of improvement is the ability to allow for retrieving a ticket that may have inadvertently been deleted. At present there is no way to do this which at times can be frustrating.
  • The search function does leave something to be desired as it does require some specific wording to find what you're looking for.
Anonymous | TrustRadius Reviewer

EasyVista IT Service Manager

  • Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
  • A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.
Jessica Macon | TrustRadius Reviewer

Likelihood to Renew

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
After using multiple products on the market, Autotask was intuitive and easy to manage.
Daniel J. Lewis | TrustRadius Reviewer

EasyVista IT Service Manager

No score
No answers yet
No answers on this topic

Usability

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
The work flow is much better then other competitors
Daniel J. Lewis | TrustRadius Reviewer

EasyVista IT Service Manager

No score
No answers yet
No answers on this topic

Support Rating

Autotask PSA

Autotask PSA 8.7
Based on 4 answers
They are fairly quick at returning a response to a problem and have been able to fix all issues for the most part.
Ashley Beal | TrustRadius Reviewer

EasyVista IT Service Manager

No score
No answers yet
No answers on this topic

Alternatives Considered

Autotask PSA

Datto Autotask PSA is probably the best all-in-one platform for MSPs. It's targeted and designed specifically for MSPs, whilst most service desk software/PSA is often just general service desk software.
Ben Nichols | TrustRadius Reviewer

EasyVista IT Service Manager

There has been less downtime due to incompatible upgrade elements in our environment. EasyVista is takes hours not days to troubleshoot and resolve any functionality errors. Tech Support has been more helpful and reachable.
Jessica Macon | TrustRadius Reviewer

Return on Investment

Autotask PSA

  • We can effectively contract profitability. After running a few quick reports we realized we were charging about 1/2 what we should have been for fixed rate projects.
  • We track resource utilization to see where our technicians are productive and what is eating their valuable time.
  • I feel that Autotask is the single biggest impact on overall business ROI. We track profitability of everything from hardware to services to contracts with it. It allows us to make intelligent business decisions based on numbers.
Garry Adams | TrustRadius Reviewer

EasyVista IT Service Manager

  • Our turnaround time has decreased steadily use implementing use.
  • Our CIO is update on the progress of his team at all times.
  • The customers feel better informed about their requests from start to finish.
Jessica Macon | TrustRadius Reviewer

Pricing Details

Autotask PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

EasyVista IT Service Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Autotask PSA
8.3
EasyVista IT Service Manager
10.0

Likelihood to Renew

Autotask PSA
9.0
EasyVista IT Service Manager

Usability

Autotask PSA
9.0
EasyVista IT Service Manager

Support Rating

Autotask PSA
8.7
EasyVista IT Service Manager

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