What users are saying about
77 Ratings
2 Ratings
77 Ratings
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Score 8 out of 100
2 Ratings
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Score 4.3 out of 100

Likelihood to Recommend

Autotask PSA

Autotask is much more well suited to a busy company. It's a little bit price-prohibitive if you only have a couple of employees or not many clients. This solution works for us, having 10 employees and about 200 clients. Any less than that, the pricing wouldn't be worthwhile.Autotask fits very well with us. It's easy to keep on task. Any tickets that are getting old will shoot out alerts and scheduled tasks for our techs to finish up work on it. It's also very easy to run reports for clients on the services that they've used through us. We love Autotask.
Dan Gospe | TrustRadius Reviewer

ITarian

It is well suited for a startup MSP that cannot afford some of the more expensive tools.
jesse nanes | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Autotask PSA
7.6
ITarian
Organize and prioritize service tickets
Autotask PSA
9.2
ITarian
Expert directory
Autotask PSA
7.6
ITarian
Service restoration
Autotask PSA
5.6
ITarian
Self-service tools
Autotask PSA
7.3
ITarian
Subscription-based notifications
Autotask PSA
7.9
ITarian
ITSM collaboration and documentation
Autotask PSA
7.8
ITarian
ITSM reports and dashboards
Autotask PSA
8.0
ITarian

ITSM asset management

Autotask PSA
7.8
ITarian
Configuration mangement
Autotask PSA
7.8
ITarian
Asset management dashboard
Autotask PSA
8.0
ITarian
Policy and contract enforcement
Autotask PSA
7.6
ITarian

Change management

Autotask PSA
7.9
ITarian
Change requests repository
Autotask PSA
8.1
ITarian
Change calendar
Autotask PSA
7.6
ITarian
Service-level management
Autotask PSA
8.2
ITarian

Monitoring Tasks

Autotask PSA
ITarian
1.8
Remote monitoring
Autotask PSA
ITarian
2.0
Network device monitoring
Autotask PSA
ITarian
1.0
Multiple Server Monitoring
Autotask PSA
ITarian
2.0
Multi-device monitoring
Autotask PSA
ITarian
2.0
Automated alerts and notifications
Autotask PSA
ITarian
2.0

Management Tasks

Autotask PSA
ITarian
2.0
Patch Management
Autotask PSA
ITarian
2.0
Service configuration management
Autotask PSA
ITarian
2.0
Software and hardware inventory
Autotask PSA
ITarian
2.0
Policy-based automation
Autotask PSA
ITarian
2.0

Reporting

Autotask PSA
ITarian
2.0
Performance data reports
Autotask PSA
ITarian
2.0
Customizable reporting
Autotask PSA
ITarian
2.0
Data visualization
Autotask PSA
ITarian
2.0
Risk analysis
Autotask PSA
ITarian
2.0

Security

Autotask PSA
ITarian
2.0
Data backup and recovery
Autotask PSA
ITarian
2.0
Antivirus and malware management
Autotask PSA
ITarian
2.0
Adinistraor access control
Autotask PSA
ITarian
2.0

Pros

Autotask PSA

  • The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
  • Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
  • The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
Daniel J. Lewis | TrustRadius Reviewer

ITarian

  • Remote control
  • Remote CMD/powershell
jesse nanes | TrustRadius Reviewer

Cons

Autotask PSA

  • To date, the maim area of improvement is the ability to allow for retrieving a ticket that may have inadvertently been deleted. At present there is no way to do this which at times can be frustrating.
  • The search function does leave something to be desired as it does require some specific wording to find what you're looking for.
Anonymous | TrustRadius Reviewer

ITarian

  • Remote control
  • Scripting
jesse nanes | TrustRadius Reviewer

Likelihood to Renew

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
After using multiple products on the market, Autotask was intuitive and easy to manage.
Daniel J. Lewis | TrustRadius Reviewer

ITarian

No score
No answers yet
No answers on this topic

Usability

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
The work flow is much better then other competitors
Daniel J. Lewis | TrustRadius Reviewer

ITarian

No score
No answers yet
No answers on this topic

Support Rating

Autotask PSA

Autotask PSA 8.7
Based on 4 answers
They are fairly quick at returning a response to a problem and have been able to fix all issues for the most part.
Ashley Beal | TrustRadius Reviewer

ITarian

ITarian 3.0
Based on 1 answer
Support was very responsive when needed.
jesse nanes | TrustRadius Reviewer

Alternatives Considered

Autotask PSA

Datto Autotask PSA is probably the best all-in-one platform for MSPs. It's targeted and designed specifically for MSPs, whilst most service desk software/PSA is often just general service desk software.
Ben Nichols | TrustRadius Reviewer

ITarian

No answers on this topic

Return on Investment

Autotask PSA

  • We can effectively contract profitability. After running a few quick reports we realized we were charging about 1/2 what we should have been for fixed rate projects.
  • We track resource utilization to see where our technicians are productive and what is eating their valuable time.
  • I feel that Autotask is the single biggest impact on overall business ROI. We track profitability of everything from hardware to services to contracts with it. It allows us to make intelligent business decisions based on numbers.
Garry Adams | TrustRadius Reviewer

ITarian

  • Ended up moving to another solution.
  • The time spent on this solution did not improve our business workflow.
jesse nanes | TrustRadius Reviewer

Pricing Details

Autotask PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ITarian

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Autotask PSA
8.3
ITarian
4.0

Likelihood to Renew

Autotask PSA
9.0
ITarian

Usability

Autotask PSA
9.0
ITarian

Support Rating

Autotask PSA
8.7
ITarian
3.0

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