What users are saying about
77 Ratings
11 Ratings
77 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

Autotask PSA

Autotask is much more well suited to a busy company. It's a little bit price-prohibitive if you only have a couple of employees or not many clients. This solution works for us, having 10 employees and about 200 clients. Any less than that, the pricing wouldn't be worthwhile.Autotask fits very well with us. It's easy to keep on task. Any tickets that are getting old will shoot out alerts and scheduled tasks for our techs to finish up work on it. It's also very easy to run reports for clients on the services that they've used through us. We love Autotask.
Dan Gospe | TrustRadius Reviewer

Opsview Monitor

If you know Nagios or Nagios-like monitoring systems, OpsView will be really easy for you to learn and manage. Migrations process will be relatively easy. You're getting great U/I that will speed up adding new objects to the system and present data in a clear, organized way. In addition it's easy to create dedicated dashboards for your clients.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Autotask PSA
7.6
Opsview Monitor
Organize and prioritize service tickets
Autotask PSA
9.2
Opsview Monitor
Expert directory
Autotask PSA
7.6
Opsview Monitor
Service restoration
Autotask PSA
5.6
Opsview Monitor
Self-service tools
Autotask PSA
7.3
Opsview Monitor
Subscription-based notifications
Autotask PSA
7.9
Opsview Monitor
ITSM collaboration and documentation
Autotask PSA
7.8
Opsview Monitor
ITSM reports and dashboards
Autotask PSA
8.0
Opsview Monitor

ITSM asset management

Autotask PSA
7.8
Opsview Monitor
Configuration mangement
Autotask PSA
7.8
Opsview Monitor
Asset management dashboard
Autotask PSA
8.0
Opsview Monitor
Policy and contract enforcement
Autotask PSA
7.6
Opsview Monitor

Change management

Autotask PSA
7.9
Opsview Monitor
Change requests repository
Autotask PSA
8.1
Opsview Monitor
Change calendar
Autotask PSA
7.6
Opsview Monitor
Service-level management
Autotask PSA
8.2
Opsview Monitor

Pros

Autotask PSA

  • The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
  • Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
  • The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
Daniel J. Lewis | TrustRadius Reviewer

Opsview Monitor

  • Easily extensible. We write many of our own monitoring plugins for Opsview and use open source Nagios community plugins as well
  • Quick to deploy. Don't need to worry about all of the dependencies that you need to with something like Nagios
  • It just works. Most of the housekeeping tasks are completely automated
  • Nice visualizations and dashboards
Anonymous | TrustRadius Reviewer

Cons

Autotask PSA

  • To date, the maim area of improvement is the ability to allow for retrieving a ticket that may have inadvertently been deleted. At present there is no way to do this which at times can be frustrating.
  • The search function does leave something to be desired as it does require some specific wording to find what you're looking for.
Anonymous | TrustRadius Reviewer

Opsview Monitor

  • pricey
  • build in cloud monitoring packs need to be improved
  • smb version is missing some powerfull features
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
After using multiple products on the market, Autotask was intuitive and easy to manage.
Daniel J. Lewis | TrustRadius Reviewer

Opsview Monitor

No score
No answers yet
No answers on this topic

Usability

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
The work flow is much better then other competitors
Daniel J. Lewis | TrustRadius Reviewer

Opsview Monitor

No score
No answers yet
No answers on this topic

Support Rating

Autotask PSA

Autotask PSA 8.7
Based on 4 answers
They are fairly quick at returning a response to a problem and have been able to fix all issues for the most part.
Ashley Beal | TrustRadius Reviewer

Opsview Monitor

No score
No answers yet
No answers on this topic

Alternatives Considered

Autotask PSA

Datto Autotask PSA is probably the best all-in-one platform for MSPs. It's targeted and designed specifically for MSPs, whilst most service desk software/PSA is often just general service desk software.
Ben Nichols | TrustRadius Reviewer

Opsview Monitor

Nagios and Zabbix - Opsview is much easier to setup and operate than both of them.SolarWinds Orion - Opsview is much more economical
Anonymous | TrustRadius Reviewer

Return on Investment

Autotask PSA

  • We can effectively contract profitability. After running a few quick reports we realized we were charging about 1/2 what we should have been for fixed rate projects.
  • We track resource utilization to see where our technicians are productive and what is eating their valuable time.
  • I feel that Autotask is the single biggest impact on overall business ROI. We track profitability of everything from hardware to services to contracts with it. It allows us to make intelligent business decisions based on numbers.
Garry Adams | TrustRadius Reviewer

Opsview Monitor

  • helps to discover and remediate infrastructure problems quickly
  • helps to present SLA diagrams for clients
  • speeds up deployment proces for new solutions
Anonymous | TrustRadius Reviewer

Screenshots

Autotask PSA

Pricing Details

Autotask PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Opsview Monitor

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Autotask PSA
8.3
Opsview Monitor
9.0

Likelihood to Renew

Autotask PSA
9.0
Opsview Monitor

Usability

Autotask PSA
9.0
Opsview Monitor

Support Rating

Autotask PSA
8.7
Opsview Monitor

Add comparison