Backupify vs OwnBackup

In the past, we have had many challenges. [In my opinion], here are the most pertinent ones: Firstly, [I have found that when] backups fail, there is no notification and it is up to the user to notice. Thus you may well be paying for a service that doesn't work [in my view]. Secondly, Backupify recently moved their platform and the legacy data we had spent 8 years backing up, is no longer searchable as it was before. The most infuriating part of this change, [that I've discovered], was the lack of communication to the user base. It took [us] 6 months with support to understand the exact nature of the change. Also, [I found] that they will not do anything about this apart from add a 'feature request'. [The way I understood] the reply from the CSM was that if we don't like this, we can simply leave. As a long-standing customer [I believe] the way we were treated was disheartening and unprofessional given that you need a backup provider to be with you for the long term. [In my opinion] the change from Backupify to Datto has not been a positive experience.

OwnBackup has been a great investment for my nonprofit organization. However, given price there are scenarios where I would not recommend OwnBackup because there are alternatives that exist at a more modest price point. For any organization with the scale to afford the product, I think it is top of the line.

So far it’s been a 50/50. Some issues are ignored, whilst others handled quite well.

OwnBackup has been very responsive on the few occasions where we've needed help.