What users are saying about
18 Ratings
40 Ratings
18 Ratings
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Score 7.8 out of 100
40 Ratings
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Score 9.5 out of 100

Attribute Ratings

  • OwnBackup is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

4.9

Backupify

49%
3 Ratings
9.2

OwnBackup

92%
3 Ratings

Support Rating

5.0

Backupify

50%
1 Rating
9.6

OwnBackup

96%
3 Ratings

Likelihood to Recommend

Backupify

In the past, we have had many challenges. [In my opinion], here are the most pertinent ones: Firstly, [I have found that when] backups fail, there is no notification and it is up to the user to notice. Thus you may well be paying for a service that doesn't work [in my view]. Secondly, Backupify recently moved their platform and the legacy data we had spent 8 years backing up, is no longer searchable as it was before. The most infuriating part of this change, [that I've discovered], was the lack of communication to the user base. It took [us] 6 months with support to understand the exact nature of the change. Also, [I found] that they will not do anything about this apart from add a 'feature request'. [The way I understood] the reply from the CSM was that if we don't like this, we can simply leave. As a long-standing customer [I believe] the way we were treated was disheartening and unprofessional given that you need a backup provider to be with you for the long term. [In my opinion] the change from Backupify to Datto has not been a positive experience.
Anonymous | TrustRadius Reviewer

OwnBackup

OwnBackup has been a great investment for my nonprofit organization. However, given price there are scenarios where I would not recommend OwnBackup because there are alternatives that exist at a more modest price point. For any organization with the scale to afford the product, I think it is top of the line.
Samantha Shain | TrustRadius Reviewer

Pros

Backupify

  • Restoration of files/emails.
  • Searchable.
  • Restore to another user.
Anonymous | TrustRadius Reviewer

OwnBackup

  • Automatic, daily full backups of data.
  • Users have access to backups
  • User friendly interface
Anonymous | TrustRadius Reviewer

Cons

Backupify

  • Improved UI.
  • Improved Wizard to start initial sync.
  • Improved search.
Anonymous | TrustRadius Reviewer

OwnBackup

  • User specific notification configuration can be improved.
  • Generating reports in SAP BW via Salesforce OwnBackup needs additional configuration to minimize the reporting delays.
Bharath Bhushan Sontike | TrustRadius Reviewer

Pricing Details

Backupify

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Backupify Editions & Modules

Additional Pricing Details

OwnBackup

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$500 per month

OwnBackup Editions & Modules

Edition
SalesForce Backup$500.001
  1. per month
Additional Pricing Details

Support Rating

Backupify

Backupify 5.0
Based on 1 answer
So far it’s been a 50/50. Some issues are ignored, whilst others handled quite well.
Anonymous | TrustRadius Reviewer

OwnBackup

OwnBackup 9.6
Based on 3 answers
OwnBackup has been very responsive on the few occasions where we've needed help.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Backupify

The products are very similar. [In my opinion] one would be hard-pressed to find customer care worse than what we have experienced with Datto Backupify.
Anonymous | TrustRadius Reviewer

OwnBackup

The decision is a corporate office decision based on the usability and service agreements between customer and company.
Bharath Bhushan Sontike | TrustRadius Reviewer

Return on Investment

Backupify

  • Inexpensive cost for the peace of mind.
Anonymous | TrustRadius Reviewer

OwnBackup

  • Saved hours of time and agony restoring lost metadata.
  • Restored important data that was deleted by mistake.
  • Security and peace of mind.
Samantha Shain | TrustRadius Reviewer

Add comparison