18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 18 reviews and ratings
40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.5 out of 100
Based on 40 reviews and ratings
Attribute Ratings
- OwnBackup is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
4.9
Backupify
49%
3 Ratings
9.2
OwnBackup
92%
3 Ratings
Support Rating
5.0
Backupify
50%
1 Rating
9.6
OwnBackup
96%
3 Ratings
Likelihood to Recommend
Backupify
In the past, we have had many challenges. [In my opinion], here are the most pertinent ones: Firstly, [I have found that when] backups fail, there is no notification and it is up to the user to notice. Thus you may well be paying for a service that doesn't work [in my view]. Secondly, Backupify recently moved their platform and the legacy data we had spent 8 years backing up, is no longer searchable as it was before. The most infuriating part of this change, [that I've discovered], was the lack of communication to the user base. It took [us] 6 months with support to understand the exact nature of the change. Also, [I found] that they will not do anything about this apart from add a 'feature request'. [The way I understood] the reply from the CSM was that if we don't like this, we can simply leave. As a long-standing customer [I believe] the way we were treated was disheartening and unprofessional given that you need a backup provider to be with you for the long term. [In my opinion] the change from Backupify to Datto has not been a positive experience.

Verified User
C-Level Executive in Corporate
Information Technology & Services Company, 11-50 employeesOwnBackup
OwnBackup has been a great investment for my nonprofit organization. However, given price there are scenarios where I would not recommend OwnBackup because there are alternatives that exist at a more modest price point. For any organization with the scale to afford the product, I think it is top of the line.
Data Solutions Manager
William Penn FoundationPhilanthropy, 11-50 employees
Pros
Backupify
- Restoration of files/emails.
- Searchable.
- Restore to another user.

Verified User
Administrator in Information Technology
Education Management Company, 201-500 employeesOwnBackup
- Automatic, daily full backups of data.
- Users have access to backups
- User friendly interface

Verified User
Administrator in Other
Higher Education Company, 1001-5000 employeesCons
Backupify
- Improved UI.
- Improved Wizard to start initial sync.
- Improved search.

Verified User
Team Lead in Information Technology
Computer & Network Security Company, 1-10 employeesOwnBackup
- User specific notification configuration can be improved.
- Generating reports in SAP BW via Salesforce OwnBackup needs additional configuration to minimize the reporting delays.
Module Lead
Capita IT and Networks (Ventura India Pvt., Ltd)Information Technology and Services, 5001-10,000 employees
Pricing Details
Backupify
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Backupify Editions & Modules
—
Additional Pricing Details
—OwnBackup
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$500 per month
OwnBackup Editions & Modules
Edition
SalesForce Backup | $500.001 |
---|
- per month
Additional Pricing Details
—Support Rating
Backupify
Backupify 5.0
Based on 1 answer
So far it’s been a 50/50. Some issues are ignored, whilst others handled quite well.

Verified User
Team Lead in Information Technology
Computer & Network Security Company, 1-10 employeesOwnBackup
OwnBackup 9.6
Based on 3 answers
OwnBackup has been very responsive on the few occasions where we've needed help.

Verified User
Administrator in Other
Higher Education Company, 1001-5000 employeesAlternatives Considered
Backupify
The products are very similar. [In my opinion] one would be hard-pressed to find customer care worse than what we have experienced with Datto Backupify.

Verified User
C-Level Executive in Corporate
Information Technology & Services Company, 11-50 employeesOwnBackup
The decision is a corporate office decision based on the usability and service agreements between customer and company.
Module Lead
Capita IT and Networks (Ventura India Pvt., Ltd)Information Technology and Services, 5001-10,000 employees
Return on Investment
Backupify
- Inexpensive cost for the peace of mind.

Verified User
Administrator in Information Technology
Education Management Company, 201-500 employeesOwnBackup
- Saved hours of time and agony restoring lost metadata.
- Restored important data that was deleted by mistake.
- Security and peace of mind.
Data Solutions Manager
William Penn FoundationPhilanthropy, 11-50 employees