25 Reviews and Ratings
28 Reviews and Ratings
In the past, we have had many challenges. [In my opinion], here are the most pertinent ones: Firstly, [I have found that when] backups fail, there is no notification and it is up to the user to notice. Thus you may well be paying for a service that doesn't work [in my view]. Secondly, Backupify recently moved their platform and the legacy data we had spent 8 years backing up, is no longer searchable as it was before. The most infuriating part of this change, [that I've discovered], was the lack of communication to the user base. It took [us] 6 months with support to understand the exact nature of the change. Also, [I found] that they will not do anything about this apart from add a 'feature request'. [The way I understood] the reply from the CSM was that if we don't like this, we can simply leave. As a long-standing customer [I believe] the way we were treated was disheartening and unprofessional given that you need a backup provider to be with you for the long term. [In my opinion] the change from Backupify to Datto has not been a positive experience.
Spanning Backup for G Suite is great for businesses or schools who want peace of mind that important data in Google Drive are backed up and easy to restore. It should not be used to backup your servers/etc as the backup and restore process is not THAT quick. Not slow, but not the quickest.Incentivized
Restoration of files/emails.Searchable.Restore to another user.Incentivized
Set it and forget it. Easy set up and it runs daily behind the scenes.Restore holds record relationships.Restore can merge records easily.Incentivized
Improved UI.Improved Wizard to start initial sync.Improved search.Incentivized
Administrative users can backup multiple accounts at one time, but can only restore one account at a time.Management console navigation opens additional tabs, but I believe they are working to improve that.It would be nice to be able to delete emails and files from user accounts from within Spanning instead of having to login to Google as the user.Google Forms meta-data is not able to be restored to other accounts.Incentivized
The web console is easy to use.Incentivized
So far it’s been a 50/50. Some issues are ignored, whilst others handled quite well.Incentivized
I would like a retention option on the data, but since this feature does not currently exist, I give it a 9. Everything has met our standards and needs and we are now freed up from the manual efforts it was taking for backing up Salesforce using the out-of-the-box features of Salesforce.Incentivized
The products are very similar. [In my opinion] one would be hard-pressed to find customer care worse than what we have experienced with Datto Backupify.
Spanning Backup for G Suite backs up Google Drive files and Unitrends is used for more VM infrastructure.Incentivized
Inexpensive cost for the peace of mind.Incentivized
Allowed us to restore our data various times with minimal costsGives us great piece of mind with the regular scheduled backing upPretty simple to set up and configure. Easy integration with SFDCIncentivized