Backupify vs. SysCloud Cloud Backup for G Suite and Office 365

In the past, we have had many challenges. [In my opinion], here are the most pertinent ones: Firstly, [I have found that when] backups fail, there is no notification and it is up to the user to notice. Thus you may well be paying for a service that doesn't work [in my view]. Secondly, Backupify recently moved their platform and the legacy data we had spent 8 years backing up, is no longer searchable as it was before. The most infuriating part of this change, [that I've discovered], was the lack of communication to the user base. It took [us] 6 months with support to understand the exact nature of the change. Also, [I found] that they will not do anything about this apart from add a 'feature request'. [The way I understood] the reply from the CSM was that if we don't like this, we can simply leave. As a long-standing customer [I believe] the way we were treated was disheartening and unprofessional given that you need a backup provider to be with you for the long term. [In my opinion] the change from Backupify to Datto has not been a positive experience.

SysCloud does a good job of performing cloud-based backups of cloud platforms such as Google Workspace.

Incentivized

• Restoration of files/emails.
• Searchable.
• Restore to another user.

Incentivized

• Quickly performs backups in the cloud.
• Quickly restores data.
• Has the ability to employ rules and send alerts (i.e. if someone sends PII via email)

Incentivized

• Improved UI.
• Improved Wizard to start initial sync.
• Improved search.

Incentivized

• Pricing for school districts.
• A la carte licensing/pricing.
• More user friendly interface.

Incentivized

So far it’s been a 50/50. Some issues are ignored, whilst others handled quite well.

Incentivized

The products are very similar. [In my opinion] one would be hard-pressed to find customer care worse than what we have experienced with Datto Backupify.

The district will be transitioning to Datto Backupify. Datto Backupify is more financially suitable to the needs of the district. Additionally, some of the features in SysCloud are available within the Google Workspace Admin Console.

Incentivized

• Inexpensive cost for the peace of mind.

Incentivized

• SysCloud was costly and we were unable to continue the service.
• SysCloud performed well and met the needs of the district.

Incentivized