Dragon RMM (ITarian / Comodo ONE) vs. Datto RMM

It is well suited for a startup MSP that cannot afford some of the more expensive tools.

It is a great tool for end systems management and monitoring. It has generally served well and can assist inmanaginf the devices for multiple clients / sites as needed. Remote control software leave alot to be desired and can be greatlly improved. Great for creating systems policies and providing basic end systems management.

Incentivized

• Remote control
• Remote CMD/powershell

• Script jobs are easy to write up and quick to push out.
• It gathers a lot of data regarding the machine.

Incentivized

• Remote control
• Scripting

• The Splashtop streamer in the Remote Tools breaks frequently
• The New UI is feature-rich, but not intuitive to set up. You CAN find a way to show all of the information you need, but you may need to reach out to support to get there

Incentivized

Support was very responsive when needed.

Both Datto and SolarWinds leave a lot to be desired but from a technological aspect, but SolarWinds products are substantially better. At least when they aren't being hacked. SolarWinds was an intuitive design with some decent features that made management much more seamless and, well profitable. Datto products are nearly impossible to implement out of the box and even after months of customization, their RMM products were terrible.

• Ended up moving to another solution.
• The time spent on this solution did not improve our business workflow.

• It has reduced our support costs significantly
• Allowed us to add great value to our service offering
• Documentation became easier as it allowed us to standardize configurations across multiple sites

Incentivized