What users are saying about
84 Ratings
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Score 8.3 out of 100
2 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Datto SIRIS

Datto is a fantastic option for smaller businesses who don't have as large of a budget. It might work well for larger businesses as well, but the features are not exactly on par with more prevalent backup solutions. So, that should be kept in mind while determining a good fit for a company. But if selling a backup solution is met with push back, this can be a great option to give a good working backup solution. It offers the main features solutions should have, so it's definitely not a compromise. Just keep in mind the features it does not offer.
Adam Friedli | TrustRadius Reviewer

Sungard Availability Services DRaaS

Sungard seems to be well-suited for those companies still doing traditional disaster recovery - replicating data (or shipping tapes), building out the servers/mainframe/AS400, restoring data/databases, then loading the applications and testing. We have limited exposure to their cloud offerings.For the most part, they can also take on or assist in the initial builds of client environments - we used them for building the OS only.
Anonymous | TrustRadius Reviewer

Pros

Datto SIRIS

  • Simple agent setup for new machines to be protected. A new machine can be setup on the server in under a minute whether it be a Linux or Windows based machine.
  • Local virtualization on the Datto is quick to start up. After a physical problem with a server I had the machine locally virtualized on the Datto before users had a chance to report service issues to me.
  • Nothing to do on my end to get backups shifted to offsite data center. Schedules are setup for each machine or group of machines and I sleep well knowing all our backups are safely stored offsite.
Matthew Fex | TrustRadius Reviewer

Sungard Availability Services DRaaS

  • Sungard does a good job dispersing risk. Even though the equipment we subscribe to is also subscribed by many other companies, they do a good job spreading those subscriptions across multiple industries and geographies, so that it is highly likely they'd have the equipment you'd need in the event of declaring a disaster
  • Sungard has also done a good job working with us to break out costs, so that we are able to allocate our invoices amongst multiple products and clients.
  • Sungard does a good job with security - physical security in the facilities, ensuring our interactions with them through their help desk or portal are secure, maintaining good access control, and providing us with options for ensuring our data is encrypted during testing activities
Anonymous | TrustRadius Reviewer

Cons

Datto SIRIS

  • Initial backup sync: The downside to the cloud backup is that, if you have a lot of data, you need an external hard drive to seed to the cloud. And you usually have to request this after you've already got everything else working.
  • Unsyncing: We have pretty decent bandwidth, but with 8TB of data, we'd get syncing issues with the cloud servers every 3 months or so. The only way to address it was to request another external drive and resync it, but that also meant losing the older data.
  • Availability and support: Datto only operates through MSPs and VARs, and will not help you directly without putting in a ticket with your provider. This causes delays, and extra epenses, and if you grow beyond the need for an MSP, you have to keep them around for at least that piece.
Anonymous | TrustRadius Reviewer

Sungard Availability Services DRaaS

  • Some facilities are located in inner-cities - while easily accessible by everyone, sometimes environment leaves something to be desired.
  • Limited expertise in Solaris (Sun) regarding their managed services offerings.
  • Often times a laborious process to engage someone to do hands/feet work.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Datto SIRIS

Datto SIRIS 10.0
Based on 1 answer
I trust the product and service and am satisfied with the direction of the company
Franz Josef Bautista | TrustRadius Reviewer

Sungard Availability Services DRaaS

No score
No answers yet
No answers on this topic

Usability

Datto SIRIS

Datto SIRIS 10.0
Based on 1 answer
Usability is great. The web interface is simple and easy to use. While various options are available for client backups, it is very easy to re-use settings of the existing client, so adding new clients is a very fast process. Configuration of the agent on the client-side cannot be easier as well. Datto dashboard provides an overview of the client status, and email notifications can be configured for various events.
Anonymous | TrustRadius Reviewer

Sungard Availability Services DRaaS

No score
No answers yet
No answers on this topic

Support Rating

Datto SIRIS

Datto SIRIS 7.7
Based on 22 answers
My specific example or reason for this rating goes back to a need for support after a client on this platform has a fire. In a nutshell, Datto had no idea how to BMR the image back to the server correctly, and as a result, the RAID on the server was lost, due to the Datto BDR environment not being able to see the RAID card, and the support technician knowing how to inject drivers.
Dale Bradford | TrustRadius Reviewer

Sungard Availability Services DRaaS

No score
No answers yet
No answers on this topic

Alternatives Considered

Datto SIRIS

Datto seemed to be better than other vendors I trialed, and I inherited an Alto device, so it was easy to stay with them. I also assumed the backups had been working with the previous contractor, but it turns out they had been failing for months and no one knew it.
Jon Daley | TrustRadius Reviewer

Sungard Availability Services DRaaS

I had used IBM Disaster Recovery Services in a previous job. While I found IBM much quicker to work with in terms of updating our equipment reservations, I've found Sungard much easier to conduct testing with. Specifically, they are much more adaptable and client-focused.
Anonymous | TrustRadius Reviewer

Return on Investment

Datto SIRIS

  • We've saved some money by consolidating backups offsite to the one appliance and letting it store backups in one location offsite, rather than trying to maintain several different platforms or connections.
  • Negatively, since the appliance doesn't expand in storage, we've got sunk costs into this unit and will have to move to something else to continue growing. I work in healthcare and we can't just purge charts and stop backing up information, I've got to expand my ability to back up that information.
Anonymous | TrustRadius Reviewer

Sungard Availability Services DRaaS

  • ROI is a difficult concept regarding BCP or DR, since most dollars spent towards this are simply regarded as 'insurance' rather than an investment.
  • Our ability to test and share those results with many of our clients is probably the biggest non-monetary return on investment we get.
Anonymous | TrustRadius Reviewer

Pricing Details

Datto SIRIS

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sungard Availability Services DRaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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