What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
58 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
51 Ratings

Datto

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
58 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Druva Phoenix

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
51 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

Datto

Datto is a fantastic option for smaller businesses who don't have as large of a budget. It might work well for larger businesses as well, but the features are not exactly on par with more prevalent backup solutions. So, that should be kept in mind while determining a good fit for a company. But if selling a backup solution is met with push back, this can be a great option to give a good working backup solution. It offers the main features solutions should have, so it's definitely not a compromise. Just keep in mind the features it does not offer.
Adam Friedli | TrustRadius Reviewer

Druva Phoenix

We'd always felt a little uncomfortable about our backup routines. Sync'd copies of our Unix file servers on NAS boxes didn't feel like best practice, and the less said about Windows Server Backup the better. When Druva came along it made us all sit up, think and then issue an intrigued "hmmmmm" sound. Off-site backup without the hassle of stuffing pockets with DAT tapes? "Hmmmmm... this could work". Right now, all of our major systems are still on-premises based—two server rooms separated by 200m of single-mode fibre. Backing up each location to the other room worked OK, but we never really felt truly safe from a major disaster. Druva Phoenix simplifies things considerably, whilst seriously increasing our business continuity prospects. Obviously our original approach to backups was, given that the NAS devices had been bought some years ago, largely free. The systems involved were rather too bespoke and, quite frankly, fragile. Using this Enterprise-class solution has brought in additional costs, but you largely get what you pay for; simplicity and reliability.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Data Center Backup

Datto
Druva Phoenix
8.8
Universal recovery
Datto
Druva Phoenix
8.8
Live recovery
Datto
Druva Phoenix
8.5
Recovery verification
Datto
Druva Phoenix
8.6
Business application protection
Datto
Druva Phoenix
8.7
Multiple backup destinations
Datto
Druva Phoenix
8.9
Incremental backup identification
Datto
Druva Phoenix
8.9
Backup to the cloud
Datto
Druva Phoenix
9.5
Deduplication and file compression
Datto
Druva Phoenix
9.1
Snapshots
Datto
Druva Phoenix
9.2
Flexible deployment
Datto
Druva Phoenix
8.5
Management dashboard
Datto
Druva Phoenix
8.4
Platform support
Datto
Druva Phoenix
8.3
Retention options
Datto
Druva Phoenix
8.7
Encryption
Datto
Druva Phoenix
9.0

Pros

Datto

  • Simple agent setup for new machines to be protected. A new machine can be setup on the server in under a minute whether it be a Linux or Windows based machine.
  • Local virtualization on the Datto is quick to start up. After a physical problem with a server I had the machine locally virtualized on the Datto before users had a chance to report service issues to me.
  • Nothing to do on my end to get backups shifted to offsite data center. Schedules are setup for each machine or group of machines and I sleep well knowing all our backups are safely stored offsite.
Matthew Fex | TrustRadius Reviewer

Druva Phoenix

  • Cloud-based, easy to set up, configure backup policies, and administer.
  • Upgrade Backup Proxies on the fly from the Cloud as soon as a new agent version is available.
  • It's easy to scale by installing additional backup proxies when there is an increase in workloads.
  • Optimal use of Internet Bandwidth.
Anonymous | TrustRadius Reviewer

Cons

Datto

  • Initial backup sync: The downside to the cloud backup is that, if you have a lot of data, you need an external hard drive to seed to the cloud. And you usually have to request this after you've already got everything else working.
  • Unsyncing: We have pretty decent bandwidth, but with 8TB of data, we'd get syncing issues with the cloud servers every 3 months or so. The only way to address it was to request another external drive and resync it, but that also meant losing the older data.
  • Availability and support: Datto only operates through MSPs and VARs, and will not help you directly without putting in a ticket with your provider. This causes delays, and extra epenses, and if you grow beyond the need for an MSP, you have to keep them around for at least that piece.
Anonymous | TrustRadius Reviewer

Druva Phoenix

  • It would be nice to have more control over levels if different users - specifically in controlling what email notifications the second admin receives.
  • While the tutorials give great instructions, perhaps setting up some jobs could be a little more intuitive.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Datto

Datto 10.0
Based on 1 answer
I trust the product and service and am satisfied with the direction of the company
Franz Josef Bautista | TrustRadius Reviewer

Druva Phoenix

No score
No answers yet
No answers on this topic

Usability

Datto

Datto 10.0
Based on 1 answer
Usability is great. The web interface is simple and easy to use. While various options are available for client backups, it is very easy to re-use settings of the existing client, so adding new clients is a very fast process. Configuration of the agent on the client-side cannot be easier as well. Datto dashboard provides an overview of the client status, and email notifications can be configured for various events.
Anonymous | TrustRadius Reviewer

Druva Phoenix

Druva Phoenix 8.9
Based on 33 answers
Certain backup solutions can be cumbersome on how they actually work. Where that's properly deploying hardware or software that will house the backups. Druva is different where the software and infrastructure is completely managed. All we needed to do is deploy agents and proxies and point the backups to Druva Phoenix
Tyler Cook | TrustRadius Reviewer

Support Rating

Datto

Datto 7.3
Based on 12 answers
My specific example or reason for this rating goes back to a need for support after a client on this platform has a fire. In a nutshell, Datto had no idea how to BMR the image back to the server correctly, and as a result, the RAID on the server was lost, due to the Datto BDR environment not being able to see the RAID card, and the support technician knowing how to inject drivers.
Dale Bradford | TrustRadius Reviewer

Druva Phoenix

Druva Phoenix 9.2
Based on 39 answers
The people assisting us with the Druva Phoenix PoC (pre-sales) and the issues we were having (support and engineering) were very professional, responsive, knowledgeable and pleasant to work with. After increasing the logging level, the cause of the issue was found and a patch was created and installed in a short amount of time.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Datto

ShadowProtect quality has decreased over the years and their price has increased. Datto is far superior in terms of UI, datacentre capabilities as well as confirmation of backup successes. Veeam offers these same features in a more complicated format but also lets you roll your own backup solution so we have chosen Veeam as our new standard.
Karl Fulljames | TrustRadius Reviewer

Druva Phoenix

We originally had a local 3rd party IT firm handling our back-ups. Although it was a much-reduced cost, they were not able to handle much of our capacity or requests, as well as charging extra for restoring data. When we broke away from them, the main two products we looked at were Druva and Unitrends. We went with Druva for the full cloud solution as we did not have room for or want any more hardware. The price was comparable.
Willard Stark | TrustRadius Reviewer

Return on Investment

Datto

  • We've saved some money by consolidating backups offsite to the one appliance and letting it store backups in one location offsite, rather than trying to maintain several different platforms or connections.
  • Negatively, since the appliance doesn't expand in storage, we've got sunk costs into this unit and will have to move to something else to continue growing. I work in healthcare and we can't just purge charts and stop backing up information, I've got to expand my ability to back up that information.
Anonymous | TrustRadius Reviewer

Druva Phoenix

  • Reliability - Backups are completed on time or there are explanations about failures and how to correct them.
  • Value pricing - We like the OpEx model: affordable subscription rate and ability to manage our spending.
  • The simple restoration process, with options for overwriting the source or duplicating it.
Ross Parrent | TrustRadius Reviewer

Screenshots

Pricing Details

Datto

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Druva Phoenix

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Datto
8.3
Druva Phoenix
8.8

Likelihood to Renew

Datto
10.0
Druva Phoenix

Usability

Datto
10.0
Druva Phoenix
8.9

Support Rating

Datto
7.3
Druva Phoenix
9.2

Add comparison