What users are saying about
4 Ratings
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Score 7.6 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

Daxko Operations

Without Operations, we would be lost in a sea of disorganization within our memberships and programs. Registering for memberships and programs has been so simplified over the years that it makes training new employees a breeze. It is incredibly user-friendly. Our membership staff absolutely LOVE working with Daxko Operations. It honestly makes their job even better!
Tara Andrews | TrustRadius Reviewer

GoMembers Enterprise

The product was purchased four years before implementation. After having been stalled for more than a year, we were tapped to get the software setup and implemented on a tight six-month deadline. And because we hadn't been involved in the selection process and primary setup, we basically had to start from scratch. I can't say what questions were asked, since I wasn't a part of the selection process, but if you are - and beyond anything else - know upfront what your overall business objective goals and end results are before selecting a product. If the product doesn't meet your needs - with or without modification - keep moving. Research, research, research.
Jessica McMathis | TrustRadius Reviewer

Pros

Daxko Operations

  • VERY user-friendly. We have staff from all generations who were able to transition quickly and seamlessly into Daxko Operations.
  • The other side of Daxko - the member portal - has increased our memberships & our program registrations.
  • The combinations of all of the Daxko programs together have allowed us to reach more members in less time for simple notifications like a practice is canceled to major notifications such as building closures due to weather.
Aimee Santos | TrustRadius Reviewer

GoMembers Enterprise

  • Membership management.
  • Meeting management and registration.
  • Accounts receivable.
Anonymous | TrustRadius Reviewer

Cons

Daxko Operations

  • We would like to see an improvement in the ease of creating custom member reports.
  • I would also like to see access to online registration given to those who have not ever participated in any of our programs.
  • This may sound silly, but I would like the ability to change or have more options for the check-in greeting and birthday voice.
Tara Andrews | TrustRadius Reviewer

GoMembers Enterprise

  • The new customer service portal seems to be missing a lot of the product documentation/training manuals. In order to access them, I had to submit a ticket and receive a file via FTP.
  • The process by which to get a quote or proposal has been sometimes challenging and lengthy. It's certainly been a point of frustration from time to time.
  • The GoMembers (Association Management System) product has changed the way we do business, but some of the functionality seems to be incomplete or missing. Basic functionality of certain processes within the system are cumbersome or just don't make much sense to our technical team, or the end user.
Jessica McMathis | TrustRadius Reviewer

Likelihood to Renew

Daxko Operations

No score
No answers yet
No answers on this topic

GoMembers Enterprise

GoMembers Enterprise 8.0
Based on 2 answers
As with any company, we are always looking and interested in technology that can make our operations run smooth. I don't believe we'll be changing providers anytime soon, however if our needs grow and Aptean/GoMembers isn't capable of that functionality we will be required to look elsewhere
Anonymous | TrustRadius Reviewer

Usability

Daxko Operations

No score
No answers yet
No answers on this topic

GoMembers Enterprise

GoMembers Enterprise 5.0
Based on 1 answer
Some of the GoMembers CRM is intuitive, some is counter-intuitive. What might seem like common sense to me might not to another user. Having been through the setup of the product, it's easier for me to anticipate the steps needed to complete a task. For the average user, possibly not.
Jessica McMathis | TrustRadius Reviewer

Implementation Rating

Daxko Operations

No score
No answers yet
No answers on this topic

GoMembers Enterprise

GoMembers Enterprise 9.0
Based on 1 answer
Support from our project manager and trainers was bar-none. They were there both before and after Go-Live, answering questions and anticipating any snags along the way.
Jessica McMathis | TrustRadius Reviewer

Alternatives Considered

Daxko Operations

Reports are accurate, it is easier to use and the member portal actually works - we had major online program registrations with Trinexum.
Aimee Santos | TrustRadius Reviewer

GoMembers Enterprise

No answers on this topic

Return on Investment

Daxko Operations

  • Online registration for programs has encouraged more people to participate in our programs. They can register in the comfort of their own homes.
  • We are going 24/7 this month, and with Daxko's Mobile Pass that connects with Operations, we feel that not only will we be able to increase our membership base, but provide a safe and secure environment for our members to access any time of the day!
  • Everything that Daxko Operations provides to us as customers contributes significantly to our success as a YMCA.
Tara Andrews | TrustRadius Reviewer

GoMembers Enterprise

  • Upgrading to the GoMembers system has led us to initiate and complete a company wide overhaul. We have streamlined many administrative functions, reduced time spent manually tracking certain information. Although we are less than one year of being live with the system, countless hours of staff time has been saved due to system driven changes and improvements.
Anonymous | TrustRadius Reviewer

Pricing Details

Daxko Operations

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

GoMembers Enterprise

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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