What users are saying about
1 Ratings
1 Ratings
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Score 10 out of 100
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

DCDial

Any business can utilize DCDial, however, DCDial is less appropriate for companies that have a very small number of customers and simply do not need a dialer to reach out to them.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

DCDial
Fathom Customer Care
6.2
Agent dashboard
DCDial
Fathom Customer Care
7.0
Validate callers
DCDial
Fathom Customer Care
6.0
Outbound response
DCDial
Fathom Customer Care
6.0
Call forwarding
DCDial
Fathom Customer Care
6.0
Click-to-call (CTC)
DCDial
Fathom Customer Care
7.0
Warm transfer
DCDial
Fathom Customer Care
7.0
Predictive dialing
DCDial
Fathom Customer Care
6.0
Interactive voice response
DCDial
Fathom Customer Care
6.0
REST APIs
DCDial
Fathom Customer Care
6.0
Call scripts
DCDial
Fathom Customer Care
6.0
Call tracking
DCDial
Fathom Customer Care
6.0
Multichannel integration
DCDial
Fathom Customer Care
6.0
CRM software integration
DCDial
Fathom Customer Care
5.0

Workforce Optimization (WFO)

DCDial
Fathom Customer Care
5.2
Inbound call routing
DCDial
Fathom Customer Care
4.0
Omnichannel inbound routing
DCDial
Fathom Customer Care
6.0
Recording
DCDial
Fathom Customer Care
5.0
Quality management
DCDial
Fathom Customer Care
5.0
Call analytics
DCDial
Fathom Customer Care
5.0
Historical reporting
DCDial
Fathom Customer Care
5.0
Live reporting
DCDial
Fathom Customer Care
5.0
Customer surveys
DCDial
Fathom Customer Care
5.0
Customer interaction analytics
DCDial
Fathom Customer Care
7.0

Pros

DCDial

  • Payment IVR. Now, there is no need to call us every time when a client wants to make a payment. Now, they can do that on their own at any time.
  • Compliance Suite. DCDial is fully-compliant. Once we've set up our account, we don't have to worry about compliance anymore.
  • Payment Processing. DCDial offers lots of ways to collect payments and the most amazing thing is that they don't charge for payment processing features; they all are included in the plan.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

DCDial

  • I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Support Rating

DCDial

DCDial 10.0
Based on 1 answer
I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care 8.0
Based on 1 answer
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Alternatives Considered

DCDial

We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Return on Investment

DCDial

  • Our team managed to eliminate the number of unproductive calls.
  • We were able to increase agent connection rates.
  • Inbound callers are happy now because they don't have to wait in a queue (decreased customer wait time).
Anonymous | TrustRadius Reviewer

Fathom Customer Care

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Screenshots

Fathom Customer Care

Pricing Details

DCDial

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

DCDial Editions & Modules

Additional Pricing Details

Fathom Customer Care

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Fathom Customer Care Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

DCDial
10.0
Fathom Customer Care
8.0

Support Rating

DCDial
10.0
Fathom Customer Care
8.0

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