What users are saying about
1 Ratings
1 Ratings
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Score 10 out of 100
6 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

DCDial

Any business can utilize DCDial, however, DCDial is less appropriate for companies that have a very small number of customers and simply do not need a dialer to reach out to them.
Anonymous | TrustRadius Reviewer

Nextiva Call Center

Their system is suited when the nature of your business requires to make outbound calls to a lot of businesses or offices or even consumers. If you are looking to start a homebased project especially in our situation right now (pandemic), I strongly suggest using Nextiva as your service provider. Again, I don't think there's a perfect CRM solution that will match exactly how you operate your business but this is close to perfection and also good to your budget.
Arnie Francisco | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

DCDial
Nextiva Call Center
10.0
Agent dashboard
DCDial
Nextiva Call Center
10.0
Validate callers
DCDial
Nextiva Call Center
10.0
Outbound response
DCDial
Nextiva Call Center
10.0
Call forwarding
DCDial
Nextiva Call Center
10.0
Click-to-call (CTC)
DCDial
Nextiva Call Center
10.0
Warm transfer
DCDial
Nextiva Call Center
10.0
Predictive dialing
DCDial
Nextiva Call Center
10.0
Interactive voice response
DCDial
Nextiva Call Center
10.0
REST APIs
DCDial
Nextiva Call Center
10.0
Call scripts
DCDial
Nextiva Call Center
10.0
Call tracking
DCDial
Nextiva Call Center
10.0
Multichannel integration
DCDial
Nextiva Call Center
10.0
CRM software integration
DCDial
Nextiva Call Center
10.0

Workforce Optimization (WFO)

DCDial
Nextiva Call Center
10.0
Inbound call routing
DCDial
Nextiva Call Center
10.0
Omnichannel inbound routing
DCDial
Nextiva Call Center
10.0
Recording
DCDial
Nextiva Call Center
10.0
Quality management
DCDial
Nextiva Call Center
10.0
Call analytics
DCDial
Nextiva Call Center
10.0
Historical reporting
DCDial
Nextiva Call Center
10.0
Live reporting
DCDial
Nextiva Call Center
10.0
Customer surveys
DCDial
Nextiva Call Center
10.0
Customer interaction analytics
DCDial
Nextiva Call Center
10.0

Pros

DCDial

  • Payment IVR. Now, there is no need to call us every time when a client wants to make a payment. Now, they can do that on their own at any time.
  • Compliance Suite. DCDial is fully-compliant. Once we've set up our account, we don't have to worry about compliance anymore.
  • Payment Processing. DCDial offers lots of ways to collect payments and the most amazing thing is that they don't charge for payment processing features; they all are included in the plan.
Anonymous | TrustRadius Reviewer

Nextiva Call Center

  • Call recordings are crystal clear
  • Voice messages with transcriptions have increased our response rate and the time it takes to clear out messages
  • User tracking helps us accurately measure availability and overall weekly performance.
Anonymous | TrustRadius Reviewer

Cons

DCDial

  • I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.
Anonymous | TrustRadius Reviewer

Nextiva Call Center

  • Whenever you log in to their recording portal, it always takes a while before it loads up to their default page. I'm not quite sure if this is because of the volume of recorded calls or something else.
  • In their recording portal, sometimes you thought the call was not recorded but only to find out that you would sometimes need to add a plus sign and 1 in the beginning of the 10 digit phone number where normally you wouldn't need it.
  • When you download a recording, I would've wanted to see the recording file downloaded and not a zip folder that I have to still extract the recording file from. I know it is possible to just download the file because that's what I appreciate in downloading a recording to a competitor CMV.
Arnie Francisco | TrustRadius Reviewer

Support Rating

DCDial

DCDial 10.0
Based on 1 answer
I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.
Anonymous | TrustRadius Reviewer

Nextiva Call Center

Nextiva Call Center 10.0
Based on 1 answer
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
Arnie Francisco | TrustRadius Reviewer

Alternatives Considered

DCDial

We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.
Anonymous | TrustRadius Reviewer

Nextiva Call Center

Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
Anonymous | TrustRadius Reviewer

Return on Investment

DCDial

  • Our team managed to eliminate the number of unproductive calls.
  • We were able to increase agent connection rates.
  • Inbound callers are happy now because they don't have to wait in a queue (decreased customer wait time).
Anonymous | TrustRadius Reviewer

Nextiva Call Center

  • Nextiva has increased our employee phone coverage and availability by 27%
Anonymous | TrustRadius Reviewer

Screenshots

Nextiva Call Center

Pricing Details

DCDial

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva Call Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

DCDial
10.0
Nextiva Call Center
9.2

Support Rating

DCDial
10.0
Nextiva Call Center
10.0

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