DCDial vs. Verint Workforce Engagement (discontinued)
DCDial vs. Verint Workforce Engagement (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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DCDial | Small Businesses (1-50 employees) | DCDial is a cloud call center provider located in Atlanta, GA USA. As a full-featured call center platform, DCDial renders a spectrum of services. DCDial offers solutions for a number of industries including but not limited to e-commerce, financial, healthcare, real estate, travel, insurance industries. DCDial allows integration facilities into existing CRMs as well as its own Cloud API to run with existing system. The vendor states that DCDial offers affordable and flexible pricing plans… | N/A | |
Verint Workforce Engagement (discontinued) | N/A | Verint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities. The product is discontinued. | N/A |
DCDial | Verint Workforce Engagement (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
DCDial | Verint Workforce Engagement (discontinued) | |
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Top Pros | ||
Top Cons |
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DCDial | Verint Workforce Engagement (discontinued) | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DCDial | Verint Workforce Engagement (discontinued) | |
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Likelihood to Recommend | 9.5 (3 ratings) | 8.5 (11 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (8 ratings) |
Usability | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | 10.0 (1 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (1 ratings) |
DCDial | Verint Workforce Engagement (discontinued) | |
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Likelihood to Recommend | DCDial | Verint |
Pros | DCDial | Verint |
Cons | DCDial | Verint |
Likelihood to Renew | DCDial No answers on this topic | Verint |
Usability | DCDial No answers on this topic | Verint |
Support Rating | DCDial | Verint |
Implementation Rating | DCDial No answers on this topic | Verint |
Alternatives Considered | DCDial | Verint |
Return on Investment | DCDial | Verint |
ScreenShots | DCDial Screenshots |