What users are saying about
1 Ratings
2 Ratings
1 Ratings
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Score 10 out of 100
2 Ratings
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Score 2.1 out of 100

Likelihood to Recommend

DCDial

Any business can utilize DCDial, however, DCDial is less appropriate for companies that have a very small number of customers and simply do not need a dialer to reach out to them.
Anonymous | TrustRadius Reviewer

XenCALL

XenCall is well suited for any company looking to make outbound calls to prospects more efficiently and effectively. It might not be appropriate for calls where you want to have a more quality conversation unless you stick with the 1 line dialer. Using multiple lines allows companies to hit many prospects in one day.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

DCDial
XenCALL
7.1
Contact preview
DCDial
XenCALL
7.0
Call notes & tags
DCDial
XenCALL
6.3
Automatic call logging
DCDial
XenCALL
8.0

Core Dialer

DCDial
XenCALL
4.7
Outbound dialing
DCDial
XenCALL
2.4
Inbound routing
DCDial
XenCALL
3.3
Custom caller ID
DCDial
XenCALL
3.0
Click-to-call
DCDial
XenCALL
2.4
Dialer contact import
DCDial
XenCALL
9.0
Campaign & list management
DCDial
XenCALL
8.3

Call Follow-up and Quality Assurance

DCDial
XenCALL
7.2
Follow-up calls
DCDial
XenCALL
5.2
Dialer reporting & analytics
DCDial
XenCALL
8.3
Dialer compliance
DCDial
XenCALL
8.0

Pros

DCDial

  • Payment IVR. Now, there is no need to call us every time when a client wants to make a payment. Now, they can do that on their own at any time.
  • Compliance Suite. DCDial is fully-compliant. Once we've set up our account, we don't have to worry about compliance anymore.
  • Payment Processing. DCDial offers lots of ways to collect payments and the most amazing thing is that they don't charge for payment processing features; they all are included in the plan.
Anonymous | TrustRadius Reviewer

XenCALL

  • Call logging
  • Agent monitoring
  • Agent reporting
  • File organization
Tish Cator | TrustRadius Reviewer

Cons

DCDial

  • I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.
Anonymous | TrustRadius Reviewer

XenCALL

  • Poor user interface.
  • Clunky.
  • Extremely difficult to navigate and keep track of settings.
  • Poor customer service.
  • Poor design.
Anonymous | TrustRadius Reviewer

Support Rating

DCDial

DCDial 10.0
Based on 1 answer
I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.
Anonymous | TrustRadius Reviewer

XenCALL

No score
No answers yet
No answers on this topic

Alternatives Considered

DCDial

We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.
Anonymous | TrustRadius Reviewer

XenCALL

Vici dial - This was only a calling software and it stored notes, it did not have the exclusive reporting XenCALL has.
Tish Cator | TrustRadius Reviewer

Return on Investment

DCDial

  • Our team managed to eliminate the number of unproductive calls.
  • We were able to increase agent connection rates.
  • Inbound callers are happy now because they don't have to wait in a queue (decreased customer wait time).
Anonymous | TrustRadius Reviewer

XenCALL

  • Negative ROI as I hired a cold caller and she could not even use it for 2 days.
  • Wasted hours of my time trying to figure it out and set it up, watched all the videos, read all the guides and it still didn't work.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

DCDial

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

XenCALL

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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