What users are saying about
5 Ratings
4 Ratings
5 Ratings
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Score 9 out of 100
4 Ratings
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Score 5.5 out of 100

Feature Set Ratings

    Preview Dialer

    DCDial

    Feature Set Not Supported
    N/A
    7.3

    XenCALL

    73%
    XenCALL ranks higher in 3/3 features

    Contact preview

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Call notes & tags

    N/A
    0 Ratings
    7.5
    75%
    4 Ratings

    Automatic call logging

    N/A
    0 Ratings
    7.5
    75%
    3 Ratings

    Core Dialer

    DCDial

    Feature Set Not Supported
    N/A
    7.9

    XenCALL

    79%
    XenCALL ranks higher in 6/6 features

    Outbound dialing

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Inbound routing

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Custom caller ID

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Click-to-call

    N/A
    0 Ratings
    7.5
    75%
    4 Ratings

    Dialer contact import

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Campaign & list management

    N/A
    0 Ratings
    8.1
    81%
    2 Ratings

    Call Follow-up and Quality Assurance

    DCDial

    Feature Set Not Supported
    N/A
    6.8

    XenCALL

    68%
    XenCALL ranks higher in 3/3 features

    Follow-up calls

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Dialer reporting & analytics

    N/A
    0 Ratings
    6.0
    60%
    4 Ratings

    Dialer compliance

    N/A
    0 Ratings
    6.5
    65%
    3 Ratings

    Attribute Ratings

    • DCDial is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.5

    DCDial

    95%
    3 Ratings
    5.5

    XenCALL

    55%
    4 Ratings

    Support Rating

    10.0

    DCDial

    100%
    1 Rating

    XenCALL

    N/A
    0 Ratings

    Likelihood to Recommend

    DCDial

    This software is very useful to all companies that want to increase their sales through customer service or call centers for their sales. It has worked very well for us, being able to solve minor failures, it is one of the best-priced software, compared to everything it offers.
    Read full review

    XenCALL

    We had a very good run with XenCall in the beginning voice quality was excellent prices were competitive ran smoothly we never needed support or had any problem but when we did we faced long holds no chat service on the website customer support agent don't know much what they're doing they're just there to take notes and pass it on to their supervisors.
    Read full review

    Pros

    DCDial

    • Integrates seamlessly with our CRM products.
    • Call tracking capabilities.
    • A fully compliant call center suite.
    Read full review

    XenCALL

    • Multi-line dialing.
    • Unlimited users.
    • Calendar integration.
    • Advanced capabilities.
    Read full review

    Cons

    DCDial

    • I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.
    Read full review

    XenCALL

    • Less dropped calls.
    • System tends to slow down with multiple agents working.
    • Not much else at the moment.
    Read full review

    Pricing Details

    DCDial

    Starting Price

    Editions & Modules

    DCDial editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      XenCALL

      Starting Price

      Editions & Modules

      XenCALL editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        XenCALL offers live, one-on-one demos at no charge and a free trial period without any purchase commitments. Contact us for a custom quote.

        Support Rating

        DCDial

        I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.
        Read full review

        XenCALL

        No answers on this topic

        Alternatives Considered

        DCDial

        We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.
        Read full review

        XenCALL

        Vici dial - This was only a calling software and it stored notes, it did not have the exclusive reporting XenCALL has.
        Read full review

        Return on Investment

        DCDial

        • Call tracking capabilities.
        • Easy monitoring and reporting features.
        • Compliant call center suite.
        Read full review

        XenCALL

        • Customers complaints no one return their calls.
        Read full review

        Screenshots

        Add comparison