DCDial vs. Eleveo

This software is very useful to all companies that want to increase their sales through customer service or call centers for their sales. It has worked very well for us, being able to solve minor failures, it is one of the best-priced software, compared to everything it offers.

Incentivized

Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve.

Incentivized

• Integrates seamlessly with our CRM products.
• Call tracking capabilities.
• A fully compliant call center suite.

Incentivized

• Recording Agent interactions. It is simple and easy to adopt and retrieving them is also convenient.
• The follow up with the customer experience is smooth and flawless.
• The ease of initial installation and the operations of it including adding and removing agents.

Incentivized

• I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.

• The user to manipulate the tool has to full pass through training.
• Support availability is low.
• Complex project handling is also slow.

Incentivized

I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.

At the moment there is no reason to use the ZOOM support.

Incentivized

We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.

ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis.

Incentivized

• Call tracking capabilities.
• Easy monitoring and reporting features.
• Compliant call center suite.

Incentivized

• Staff feels more equipped to handle calls well.
• Follow up after calls have been more successful.
• Benchmarking process improvements is easier.

Incentivized