3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 4.3 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 5.7 out of 100

Likelihood to Recommend

DDI System Inform

Unless you want to use every aspect of DDI for your company, I would not recommend their program. We have been unable to integrate their system with outside systems and even our website without having to pay for a "work around". If you do consider using other aspects of their offerings, make sure to get a trial of things like their CRM capabilities, as I have found them to be quite outdated in comparison to other programs
Anonymous | TrustRadius Reviewer

Global Shop Solutions One-System ERP

We need an all-in-one ERP system, and it suits basic needs. If you are looking to utilize reporting or utilize the CRM you will have to learn to format the information you are able to pull to make it manageable and easier to read. This ERP uses a Crystal Reports system that needs to be converted into Excel or another software program to sort and identify anything. There are a lot of advantages and I am sure the issues we are having are because of how our staff is using this system or has set up this system for our needs.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Customization

DDI System Inform
1.0
Global Shop Solutions One-System ERP
4.0
API for custom integration
DDI System Inform
1.0
Global Shop Solutions One-System ERP
5.0
Plug-ins
DDI System Inform
Global Shop Solutions One-System ERP
3.0

Reporting & Analytics

DDI System Inform
5.0
Global Shop Solutions One-System ERP
3.4
Dashboards
DDI System Inform
5.0
Global Shop Solutions One-System ERP
4.0
Standard reports
DDI System Inform
5.0
Global Shop Solutions One-System ERP
3.1
Custom reports
DDI System Inform
5.0
Global Shop Solutions One-System ERP
3.0

Security

DDI System Inform
Global Shop Solutions One-System ERP
5.0
Single sign-on capability
DDI System Inform
Global Shop Solutions One-System ERP
5.0
Role-based user permissions
DDI System Inform
Global Shop Solutions One-System ERP
5.1

General Ledger and Configurable Accounting

DDI System Inform
Global Shop Solutions One-System ERP
5.5
Accounts payable
DDI System Inform
Global Shop Solutions One-System ERP
5.0
Accounts receivable
DDI System Inform
Global Shop Solutions One-System ERP
5.0
Journals and Reconciliations
DDI System Inform
Global Shop Solutions One-System ERP
8.0
Standardized Processes
DDI System Inform
Global Shop Solutions One-System ERP
4.0

Inventory Management

DDI System Inform
Global Shop Solutions One-System ERP
4.0
Inventory tracking
DDI System Inform
Global Shop Solutions One-System ERP
4.0

Order Management

DDI System Inform
Global Shop Solutions One-System ERP
5.3
Pricing
DDI System Inform
Global Shop Solutions One-System ERP
3.0
Order entry
DDI System Inform
Global Shop Solutions One-System ERP
5.0
Cost of goods sold
DDI System Inform
Global Shop Solutions One-System ERP
8.0

Subledger and Financial Process

DDI System Inform
Global Shop Solutions One-System ERP
8.4
Billings Management
DDI System Inform
Global Shop Solutions One-System ERP
5.0
Customer Collections
DDI System Inform
Global Shop Solutions One-System ERP
9.0
Revenue Recognition
DDI System Inform
Global Shop Solutions One-System ERP
8.0
Cash Management
DDI System Inform
Global Shop Solutions One-System ERP
10.0
Period Close
DDI System Inform
Global Shop Solutions One-System ERP
10.0

Project Financial Management

DDI System Inform
Global Shop Solutions One-System ERP
5.0
Customer Invoicing
DDI System Inform
Global Shop Solutions One-System ERP
5.0

Procurement

DDI System Inform
Global Shop Solutions One-System ERP
3.0
Invoice Automated Matching
DDI System Inform
Global Shop Solutions One-System ERP
3.0

Manufacturing

DDI System Inform
Global Shop Solutions One-System ERP
7.0
Manufacturing Costs
DDI System Inform
Global Shop Solutions One-System ERP
7.0

Pros

DDI System Inform

  • Calendar for the entire company to view
  • Customer search by account number
  • Sales order entry
Anonymous | TrustRadius Reviewer

Global Shop Solutions One-System ERP

  • We have recently upgraded to the latest version and it moves pretty quick going from screen to screen.
  • It is able to capture labor dollars per work order as well as materials to each job well.
  • You can track the flow of materials pretty easily.
Anonymous | TrustRadius Reviewer

Cons

DDI System Inform

  • Integration with other programs
  • CRM program
Anonymous | TrustRadius Reviewer

Global Shop Solutions One-System ERP

  • The layout is dated and hard to navigate at times. You need to go into different sections to access functions of the system, which can be confusing - this is one of the largest frustrations we face because we need to search for sections that are not commonly used.
  • Updates seem to cause issues with the overall system and it takes several attempts with customer service to get issues resolved. We are behind in our updates because of this. Each update push causes us to shut down because sections then don't work correctly due to patches needing support to completely update them. We were unable to access customer transactions for a good part of the day because of the last update.
  • Errors happen more often than not. We have random errors pop up that cause us to have to close out the system in its entirety, losing any work we have done. We need to restart the system and hope other errors don't populate before we can move forward. Calling customer support is not helpful with this, we are told that these errors happen sometimes. There is not a fix.
  • Part/Router numbers randomly disappear. The Router/Part number will need to be rebuilt before we can move forward. It's frustrating. Again, customer support can not tell us the root cause of the issue.
  • Help section of Global Shop Solutions is not helpful - it has a lot of technical jargon and at times is not easily understood. There are many sections that look to be more IT-based than user-based. Also, there are out of date sections so you might not be able to find what you are looking for. Training modules available for an extra cost.
Anonymous | TrustRadius Reviewer

Alternatives Considered

DDI System Inform

My company had already been using DDI when I began working here a couple years ago
Anonymous | TrustRadius Reviewer

Global Shop Solutions One-System ERP

This works the best for a manufacturing business. Any other type of business, I would look to other products.
Anonymous | TrustRadius Reviewer

Return on Investment

DDI System Inform

  • Not sure, management would know.
Anonymous | TrustRadius Reviewer

Global Shop Solutions One-System ERP

  • We have used the CRM for the last 9 months to support our sales team. Now we can see interactions, followup practices, opportunities and adjustments in one section. This has allowed us to better service our customers and make sure that followup is done.
Anonymous | TrustRadius Reviewer

Pricing Details

DDI System Inform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Global Shop Solutions One-System ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

DDI System Inform
3.0
Global Shop Solutions One-System ERP
4.0

Add comparison