What users are saying about
5 Ratings
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Score 4.3 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

DEAR Inventory

I think it's better suited for small businesses and those looking to change inventory in the future.
Anonymous | TrustRadius Reviewer

Fishbowl Manufacturing (FBM)

The purchasing function is very good - tracking and linking parts to sales orders, shortage reports, and part summaries.
Anonymous | TrustRadius Reviewer

Pros

DEAR Inventory

  • Xero Online Accounting Integration - 100% reliable
  • Drop Shipment combined with Own Warehouse Shipment Processing is a dream
  • Support - Really efficient dealing with technical issues and more generic issues equally well
  • Financial control of delivery notes and purchase invoices provides excellent data integrity
  • Easily add new cost variables such as shipping costs, managed easily
John Cotter | TrustRadius Reviewer

Fishbowl Manufacturing (FBM)

  • Inventory control - provides easy/accurate reports. Also, cycle counts can be done at any time. The warehouse team was easily trained.
  • Sales Orders - Fishbowl allowed us to have the sales orders accessible to everyone and linked the customers' purchase order to the orders and work orders (within the system). It no longer needs to be manually linked.
  • Custom reports - for a small fee we had reports customized specifically for our company.
  • Link to Quickbooks - invoices generated directly after closure of sales order.
Anonymous | TrustRadius Reviewer

Cons

DEAR Inventory

  • Support
  • Bugs
  • Website Functionality
  • Down-time
  • Glitchiness
Anonymous | TrustRadius Reviewer

Fishbowl Manufacturing (FBM)

  • In some instances when the sales orders contain "non inventory items," it is difficult to split up these items (i.e. design contract items) once they have been put into the system. The work flow is not intuitive to know what needs to be backed out, etc. For example, if a sales order is placed with a contract for $1000 but the next day we need to bill out only $600 ($400 later) - the entire $1000 gets billed out and can't be retracted.
  • Shipping memos/packing lists - the link between the Quickbooks invoice number would be nice.
  • Adding files to the vendor/part area, so I don't need to go to our PLM system to get the files.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

DEAR Inventory

DEAR Inventory 9.1
Based on 1 answer
It does what it says on the tin.
John Cotter | TrustRadius Reviewer

Fishbowl Manufacturing (FBM)

No score
No answers yet
No answers on this topic

Support Rating

DEAR Inventory

DEAR Inventory 1.0
Based on 2 answers
Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".
Anonymous | TrustRadius Reviewer

Fishbowl Manufacturing (FBM)

Fishbowl Manufacturing (FBM) 7.0
Based on 1 answer
Originally the support for Fishbowl was very poor. It was hard to get anyone to help. In the last 12 - 14 months, it has greatly improved and if it continues this way I would certainly rate it higher.
Anonymous | TrustRadius Reviewer

Alternatives Considered

DEAR Inventory

  • DEAR does what it says on the tin. We see great feedback from our peers.
  • Unleashed, I found support poor (but over two years ago).
  • Linnworks - No Xero integration by Xero recommended API and very expensive by other third party SAP Business 1 is in a different league, but the cost is also [expensive].
John Cotter | TrustRadius Reviewer

Fishbowl Manufacturing (FBM)

Arena is very powerful and user friendly - but not an inventory control system - yet the bill of materials input far exceeds that of Fishbowl.Fishbowl has improved in the 3 years we have had it. However, there are things with Fishbowl that are still difficult, ie. splitting an order once it has been input, (sometimes it works, other times we wonder what we did wrong). Once a manufacture order has been set it cannot be changed even if a part has to be changed (due to purchase issues), and sales orders don't seem to allow "down payments" - or if it does, it is not easily understood. Fishbowl is far better than our previous Access database system. Tracking parts is much easier.
Anonymous | TrustRadius Reviewer

Return on Investment

DEAR Inventory

  • Lost company time
  • Effective inventory management
  • Mostly does the job it's supposed to
Anonymous | TrustRadius Reviewer

Fishbowl Manufacturing (FBM)

  • Overall FBM has saved our company money. Our inventory is more accurate. Previously we used a home grown, Access data base. We have decreased our cost in the inventory/purchasing area by about 15%.
  • Our parts are easier to track in the system - from sales order/purchasing/work order/inventory.
Anonymous | TrustRadius Reviewer

Pricing Details

DEAR Inventory

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Fishbowl Manufacturing (FBM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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