DEAR Systems, by Cin7 vs. Fourth Procurement and Inventory

The production module systems that is offered by DEAR Systems is very good but a criticism is that it is tailored to non-variable production e.g., assembling a bike. If the output is variable e.g., dehydrating then the system is a bit challenging to use and can lead to inaccurate stock levels.

Incentivized

The product is user-friendly in automating the tasks, managing the master data through central purchasing, and creating custom reports. It lacks certain basic functionalities like a record of wastages, sending automated emails confirming if the automatic tasks (scheduled tasks) have been completed or not, and the ability to automate the nutrition information, etc.

Incentivized

• Xero Online Accounting Integration - 100% reliable
• Drop Shipment combined with Own Warehouse Shipment Processing is a dream
• Support - Really efficient dealing with technical issues and more generic issues equally well
• Financial control of delivery notes and purchase invoices provides excellent data integrity
• Easily add new cost variables such as shipping costs, managed easily

Incentivized

• The 'stock management' tab on the home screen is of particular use when keeping tabs on incoming deliveries into the restaurant.
• The option to open and close your stock period is great as you have the chance to edit your stock at a moment's notice.

Incentivized

• Support
• Bugs
• Website Functionality
• Down-time
• Glitchiness

• It would help massively to see via Enterprise and menu items what ones are no longer active, to keep the data tidy.
• When you take purchase reports from Enterprise and select to organise them by category, show the name of the category on the actual report download.
• Quick and easy upload/download of supplier products for correcting prices, descriptions, prices in bulk.

Incentivized

It does what it says on the tin.

Incentivized

Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".

Too long to get an answer.

Incentivized

DEAR Systems is much better software compared to Xero. The inventory tracking within Xero doesn't record batch dates and isn't really capable of production modules. Additionally, Xero doesn't have pricing tiers within invoicing, which is a very helpful feature offered by DEAR Systems. If a business has any level of complexity than DEAR Systems is a significantly more capable software.

Incentivized

• Improved reporting for production
• Reduced invoicing admin
• Better cogs reporting

Incentivized

• Procurement: Integrating some of the key suppliers with Trade Simple has saved labour hours.
• Integration: GL Integrations have increased the efficiency and quality of data.

Incentivized