What users are saying about
5 Ratings
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Score 4.3 out of 100
4 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

DEAR Inventory

I think it's better suited for small businesses and those looking to change inventory in the future.
Anonymous | TrustRadius Reviewer

IBM Sterling WMS

Like I previously mentioned, this software fits our needs right now because it allows us to control inventory and remove items when needed from our participating retailer's websites. The price is reasonable. Our traffic and shipping teams have also used this software to create fewer touch points in shipping and make the process more digital. That has been a big winner for us. You'll definitely want an internal IT team to support this software. The implementation process is long and tedious and you will need to restructure to fit your needs. That is difficult to do when you are a smaller business with cross-functional employees.
Anonymous | TrustRadius Reviewer

Pros

DEAR Inventory

  • Xero Online Accounting Integration - 100% reliable
  • Drop Shipment combined with Own Warehouse Shipment Processing is a dream
  • Support - Really efficient dealing with technical issues and more generic issues equally well
  • Financial control of delivery notes and purchase invoices provides excellent data integrity
  • Easily add new cost variables such as shipping costs, managed easily
John Cotter | TrustRadius Reviewer

IBM Sterling WMS

  • Pretty straight forward for entering new items or deleting items not needed in the feed anymore.
  • Able to match vendor models to retailer SKU's without issue.
Anonymous | TrustRadius Reviewer

Cons

DEAR Inventory

  • Support
  • Bugs
  • Website Functionality
  • Down-time
  • Glitchiness
Anonymous | TrustRadius Reviewer

IBM Sterling WMS

  • Not able to export lists to excel. This is a big negative for me personally. It makes it harder and more time consuming to clean up accounts.
  • Doesn't warn you if the same sender and receiver code are on another list.
  • The dashboard is not the best. The next button that you would assume takes you to the next page actually doesn't, it ends up showing past interactions with the software. You have to click on the tiny numbers at the top to navigate. Super annoying. Not very user-friendly or appealing to the eye.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

DEAR Inventory

DEAR Inventory 9.1
Based on 1 answer
It does what it says on the tin.
John Cotter | TrustRadius Reviewer

IBM Sterling WMS

No score
No answers yet
No answers on this topic

Support Rating

DEAR Inventory

DEAR Inventory 1.0
Based on 2 answers
Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".
Anonymous | TrustRadius Reviewer

IBM Sterling WMS

No score
No answers yet
No answers on this topic

Alternatives Considered

DEAR Inventory

  • DEAR does what it says on the tin. We see great feedback from our peers.
  • Unleashed, I found support poor (but over two years ago).
  • Linnworks - No Xero integration by Xero recommended API and very expensive by other third party SAP Business 1 is in a different league, but the cost is also [expensive].
John Cotter | TrustRadius Reviewer

IBM Sterling WMS

No answers on this topic

Return on Investment

DEAR Inventory

  • Lost company time
  • Effective inventory management
  • Mostly does the job it's supposed to
Anonymous | TrustRadius Reviewer

IBM Sterling WMS

  • The overall impact has been good for us and I do feel like the software is worth the money they just need to do a lot of updating and making the software more user-friendly.
  • As a ecommerce account manager, it is important that we are able to remove and add items quickly to our retailer sites. This software has allowed us to do that.
  • Would like to see a more knowledgeable support staff that are able to work through issues in a timely matter.
Anonymous | TrustRadius Reviewer

Pricing Details

DEAR Inventory

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM Sterling WMS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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