DEAR Systems, by Cin7 vs. SalesBinder

The production module systems that is offered by DEAR Systems is very good but a criticism is that it is tailored to non-variable production e.g., assembling a bike. If the output is variable e.g., dehydrating then the system is a bit challenging to use and can lead to inaccurate stock levels.

Incentivized

SalesBinder works well for really anyone that needs to track inventory, and any small to medium business (even large if the product grows with you) that sells the inventory either internally or externally and where those "cash" transactions need to be tracked. Bringing this product into a large business with an existing large inventory may not be the best fit depending on the tools you already use - as this system works very well as a stand-alone. It will work anywhere no matter what, it just may not be the best solution for very large scale.

Incentivized

• Xero Online Accounting Integration - 100% reliable
• Drop Shipment combined with Own Warehouse Shipment Processing is a dream
• Support - Really efficient dealing with technical issues and more generic issues equally well
• Financial control of delivery notes and purchase invoices provides excellent data integrity
• Easily add new cost variables such as shipping costs, managed easily

Incentivized

• Easily set up inventory
• Easily make purchase orders
• Easily set up drop ships
• Easily make any necessary changes

Incentivized

• Support
• Bugs
• Website Functionality
• Down-time
• Glitchiness

• At the time I last used SalesBinder entering shipping for sales and such was not a feature, so we just created a $0.00 inventory item for FedEx with a Qty of 99 and changed the cost for each sale as needed.
• At the last time I used SalesBinder there was a glitch that would duplicate an inventory item at random across all locations with a qty value of 11.

Incentivized

It does what it says on the tin.

Incentivized

Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".

DEAR Systems is much better software compared to Xero. The inventory tracking within Xero doesn't record batch dates and isn't really capable of production modules. Additionally, Xero doesn't have pricing tiers within invoicing, which is a very helpful feature offered by DEAR Systems. If a business has any level of complexity than DEAR Systems is a significantly more capable software.

Incentivized

• Improved reporting for production
• Reduced invoicing admin
• Better cogs reporting

Incentivized

• Allowed us to easily track all incoming and outgoing inventory
• Allowed us to help work backwards if inventory count was wrong
• Provided an easy monthly statement to provide all departments ("customers") of all purchases and amounts owed in an easy to read format.

Incentivized