What users are saying about
8 Ratings
4 Ratings
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Score 3.3 out of 100
8 Ratings
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Score 6.6 out of 100

Likelihood to Recommend

DEAR Inventory

I think it's better suited for small businesses and those looking to change inventory in the future.
Anonymous | TrustRadius Reviewer

Stitch Labs

Stitch Labs is very well suited to bring multiple types of sales platforms together for central processing, and the integration process is straightforward and pre-set. It did take a lot of money and time to integrate with our 3PL. If you sell directly and have one warehouse, I suggest incorporating directly from the sales platform. Stitch Labs do not add much value, and you can spend a lot on the 3PL integration due to restrictions with Stitch Labs
Anonymous | TrustRadius Reviewer

Pros

DEAR Inventory

  • Xero Online Accounting Integration - 100% reliable
  • Drop Shipment combined with Own Warehouse Shipment Processing is a dream
  • Support - Really efficient dealing with technical issues and more generic issues equally well
  • Financial control of delivery notes and purchase invoices provides excellent data integrity
  • Easily add new cost variables such as shipping costs, managed easily
John Cotter | TrustRadius Reviewer

Stitch Labs

  • Stitch Labs updates quickly. If we had a run on a product we didn't have to worry about lag time.
  • The setup for each product is thorough and includes as much detail as you want to enter.
  • We had confidence in the system based on how well it worked. Little to no downtime.
Vivian Vassar | TrustRadius Reviewer

Cons

DEAR Inventory

  • Support
  • Bugs
  • Website Functionality
  • Down-time
  • Glitchiness
Anonymous | TrustRadius Reviewer

Stitch Labs

  • Managing inventory
  • Would love if it wasn't extra to send invoices
Haley Williams | TrustRadius Reviewer

Likelihood to Renew

DEAR Inventory

DEAR Inventory 9.1
Based on 1 answer
It does what it says on the tin.
John Cotter | TrustRadius Reviewer

Stitch Labs

No score
No answers yet
No answers on this topic

Support Rating

DEAR Inventory

DEAR Inventory 1.0
Based on 1 answer
Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".
Anonymous | TrustRadius Reviewer

Stitch Labs

Stitch Labs 5.0
Based on 2 answers
They work west coast hours, and while during those hours, they are readily available via chat. For support in Europe and Asia, this can be an issue as almost the whole shipping period will go through without any response. They are committed to helping, though, and usually on more significant issues have followed through to get it resolved for us.
Anonymous | TrustRadius Reviewer

Alternatives Considered

DEAR Inventory

  • DEAR does what it says on the tin. We see great feedback from our peers.
  • Unleashed, I found support poor (but over two years ago).
  • Linnworks - No Xero integration by Xero recommended API and very expensive by other third party SAP Business 1 is in a different league, but the cost is also [expensive].
John Cotter | TrustRadius Reviewer

Stitch Labs

Stitch Labs was dependable and fairly easy to use. I liked how easy it was to update the Stitch Labs system but the lack of phone support and integration with more marketplaces was a deal breaker. We ended up switching to ShippingEasy's inventory system because it integrates the shipping program right into the platform, offers great phone support, and connects with more marketplaces.
Vivian Vassar | TrustRadius Reviewer

Return on Investment

DEAR Inventory

  • Lost company time
  • Effective inventory management
  • Mostly does the job it's supposed to
Anonymous | TrustRadius Reviewer

Stitch Labs

  • It saved me time
  • Helped me stay organized
  • Improved customer satisfaction
Haley Williams | TrustRadius Reviewer

Pricing Details

DEAR Inventory

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Stitch Labs

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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