What users are saying about
12 Ratings
5 Ratings
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Score 7.6 out of 100
12 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Decibel Insight

It doesn't replace traditional analytics tools like Google Analytics, but works best alongside them. Google Analytics is ideal for number crunching and stats, but it can't tell you why the stats are they way they are. DI helps answer those questions, it does things that Google can't do - showing information about clicks or scrolling on a specific page, and showing how much each page element contributes to your bottom line. The user playback tool is very very useful. In combination with the interaction maps, it's a great way to highlight key site issues quickly, and develop strategies of dealing with them.
Anonymous | TrustRadius Reviewer

SessionCam

SessionCam is well suited if a client is using Google Analytics and Google Optimize but wants to understand more qualitatively how users interact on their platforms. Also for an automated way to check user sessions that struggle or abandon.
Amin Shawki | TrustRadius Reviewer

Pros

Decibel Insight

  • Easy and intuitive. The interface isn't overly complex.
  • Information is presented clearly.
  • Easy to find the information I'm looking for. Again, this is due to the simplicity.
  • The user playback tool is very powerful. It's like a video recording of where the client goes throughout the site.
Anonymous | TrustRadius Reviewer

SessionCam

  • They provide a customer struggle score, which predicts the severity of the experience in the recording or page based on recordings. It's not exact but helps to narrow down the mass of data.
  • Recording tool is easy to use, fast-forward, skip ahead/backward, etc.
  • Consulting hours are helpful for a third-party audit.
Anonymous | TrustRadius Reviewer

Cons

Decibel Insight

  • Being able to create groups of segments would be useful.
  • The interface for selecting page types needs more options, it can be difficult to use if you have lots of similar pages.
  • Would be good if top level stats were presented in different ways, or in a more visual way (ie pie charts, graphs).
  • Generating reports - it would be nice if I could export charts and graphs instead of just CSV files.
Anonymous | TrustRadius Reviewer

SessionCam

  • It would be great if the tool had ways to quantify more specific observations
  • The struggle is a new tool that will take some time to improve as it is a logarithm and it is learning itself
  • The reporting facility is not very easy to understand and it might be able to provide more than what is visible
  • The sessions do not record third party tools like live chat, surveys, etc
Debora Ramos | TrustRadius Reviewer

Likelihood to Renew

Decibel Insight

Decibel Insight 7.3
Based on 1 answer
I've heard about some new features that are coming online soon to do with tracking forms. They also offer a lead tracking package that we haven't tried yet, but I'm keen to check out.
Anonymous | TrustRadius Reviewer

SessionCam

No score
No answers yet
No answers on this topic

Support Rating

Decibel Insight

No score
No answers yet
No answers on this topic

SessionCam

SessionCam 8.0
Based on 2 answers
Very good support and super helpful implementation specialists.
Amin Shawki | TrustRadius Reviewer

Alternatives Considered

Decibel Insight

Doesn't replace Google Analytics, but serves as a complement to them. Does things that Google cannot do. Other products are quite narrow in scope - they only do one kind of heatmap, or only track visitors. DI is more fully featured as a suite of tools.
Anonymous | TrustRadius Reviewer

SessionCam

SessionCam at the time of our evaluation seemed to offer a much more comprehensive set of functionality than the others to help narrow down the bugs and potential issues. It also offers consulting hours, which helps a small team like ours tremendously to find the actual issues and provide us with objective feedback, and keep us up-to-date with best practices. Unless you have a dedicated CRO person on your team in a larger company whose sole responsibility is to identify issues, it is difficult to fully utilize these tools without consulting hours because there is simply so much data.
Anonymous | TrustRadius Reviewer

Return on Investment

Decibel Insight

  • Helps clients buy-in to our redesign proposals.
  • Helps create trust with our clients when they can see clear evidence of our claims.
  • Clients are impressed by it.
Anonymous | TrustRadius Reviewer

SessionCam

  • From this tool we can generate a hypothesis for A/B testing giving us the ability to gain more conversions without the risk of losing them
  • It's a great tool to give evidence to facts
  • Understanding the issues helps us with understanding the urgency of fixing them
Debora Ramos | TrustRadius Reviewer

Screenshots

Decibel Insight

Pricing Details

Decibel Insight

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SessionCam

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

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