Likelihood to Recommend I think the best scenario for using Definitive Healthcare is if accuracy isn't very important. If you just want to spam a lot of people and you don't really care where the contacts land, they're your vendor. If, on the other hand, you like accuracy and are hoping the commercial list vendor supplies data that will help your business grow, I feel they are less well suited to those use cases.
Read full review Lusha is well suited for sales teams that have a clear target of companies to reach. It needs to work with LinkedIn, so if you have a Premium Sales Navigator LinkedIn license your results will be much better. It still works for teams without Sales Navigator licenses, but I highly recommend to buy the license.
Read full review Pros Provides a list of hospitals, health systems, medical groups, and practices Helps show what locations are under certain systems or groups Gives insight into specialties and employee counts Read full review Identify prospect from Linkedin/Sales Navigator pages Show email ID and phone numbers of the prospect Reflect the correct/complete name of the prospect Suggest contacts from similar profiles Copy/edit option available for better user friendliness It shows relevant information of the prospect's company as well Read full review Cons Outdated UI and lacks integration with popular software Account Management team is unempowered to solve problems or come up with creative solutions. Slow response time. I waited 3 weeks for a response from their team on a question. Database lack key contacts especially Director level and above. Poor tool for sales team. Poor customer service. I constantly felt like I was chasing them for a meeting or on questions. Read full review It would be nice to have a general idea of how many contacts it has information for on a particular account at the very start before scrolling through the different pages. It would be great to also have the titles of individuals on the list, so it's quicker to sift who to keep in or exclude prior to revealing details. No product is perfect! Some of the information generated can be inaccurate or generic, e.g., a phone number for a persona may not be direct for that individual but could be a general customer service number for the company and could be the same number listed for multiple prospects. Read full review Likelihood to Renew We purchased Lusha without exploring other options. As we grow, we might want to consider other solutions/services
Read full review Usability It was unusable for us because key contacts were not there and our sales team had to tell Definitive what contacts were missing. Waste of time and money.
Read full review ease of usage along with a simplified GUI.
Read full review Support Rating Account Managers and team often do not respond for weeks at a time.
Read full review its a simple as 2 click install the extension and sign in, voila its working everytime we open linkedin page
Read full review Implementation Rating Platform setup is very easy and friendly. Lusha is not complicated as other competitors like Zoom and Discover org etc.; easy to use and discover candidates for our roles. All of our recruiters find this platform very user-friendly, and they are very happy using this service. Admin support from Lusha is always available, and they are ready to help and educate our team.
Read full review Alternatives Considered I use both. Definitive Healthcare is better when you need specific hospital and clinic names.
ZoomInfo only gives you a local address but refers to each location as the health system name so hard to define where particular people are from.
Read full review Zoominfo is on par with Lusha in terms of quality of contacts but is far more expensive. Hunter.io is fine if you only need business contacts but fails in comparison with Lusha's broader options. I have used other solutions but they did not come close to working and I don't even remember what they were.
Read full review Return on Investment In my experience, We've experienced no value from the data In my opinion, we've paid for no value So the RoI is negative Read full review More time Selling, Less Time Searching: B2B selling today is all about how fast you can reach your prospects. Searching for contact information was daunting and painful a few years back. With 1-click imports, integrations and hunts: tools like Lusha are a massive benefit in terms of saving time in the ever laborious task of List Building. Better Phone Numbers: Especially in regions like EU and APAC, where mobile numbers are not available with tools like ZoomInfo and Apollo, Lusha comes as a saviour. Read full review ScreenShots