What users are saying about
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

Delibr

Delibr is great for tracking customer feedback and sharing specific sections of a document with stakeholders. It has useful formatting tools and decision tracking that can be embedded right into the document so you can revisit when/why something was decided. Collaboration tools are easy to use and intuitive. I've found it helpful for requirements, planning, feedback sessions, and support/technical documentation for internal users.
Sarah Morgan | TrustRadius Reviewer

Pendo Feedback (formerly Receptive)

Receptive is very effective for multiple internal teams/department of a single product who need to scale their product feedback management effectively. We've been leveraging it for one of our products and it was so successful, that we implemented it with a second product. The main issue we ran into situationally with that was managing 2+ modules (products) in Receptive; it was a bit more difficult to present Receptive to two different customer bases/users (we couldn't change the appearance) and slightly confusing to do within the app (lots of filtering needed). I have heard that support of multiple modules is something that Receptive will likely be working on in the near future, so that's good news.
Anonymous | TrustRadius Reviewer

Pros

Delibr

  • Great, easy to use templates.
  • Quick formatting features.
  • Decision making tools.
Sarah Morgan | TrustRadius Reviewer

Pendo Feedback (formerly Receptive)

  • Easy collection of enhancement requests
  • Linking to Jira tickets for development priorities
  • Provides visibility for our customers into their priorities
Stephanie Hanson | TrustRadius Reviewer

Cons

Delibr

  • I'd like to see a folder or tagging option for better organization across teams.
Sarah Morgan | TrustRadius Reviewer

Pendo Feedback (formerly Receptive)

  • Do not charge per user (we almost cancelled over that).
  • Get rid of or make the assumption of time and money saved more realistic.
Clinton Brady, MBA | TrustRadius Reviewer

Support Rating

Delibr

Delibr 10.0
Based on 1 answer
I have found the Delibr team to be responsive, friendly, and helpful.
Sarah Morgan | TrustRadius Reviewer

Pendo Feedback (formerly Receptive)

Pendo Feedback (formerly Receptive) 8.7
Based on 3 answers
The support team is great - responsive and helpful.
Elisabeth Hunt | TrustRadius Reviewer

Alternatives Considered

Delibr

Delibr is more user-friendly and has more flexibility than Confluence.
Sarah Morgan | TrustRadius Reviewer

Pendo Feedback (formerly Receptive)

We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.
Anonymous | TrustRadius Reviewer

Return on Investment

Delibr

  • Using Delibr has increased our consistency with the way we store and share information.
Sarah Morgan | TrustRadius Reviewer

Pendo Feedback (formerly Receptive)

  • Able to tie costs to enhancement requests via Jira integration
Stephanie Hanson | TrustRadius Reviewer

Screenshots

Pendo Feedback (formerly Receptive)

Pricing Details

Delibr

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Delibr Editions & Modules

Edition
Premium Plan50$1
  1. per 10 users, 5$ for additional users
Additional Pricing Details

Pendo Feedback (formerly Receptive)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pendo Feedback (formerly Receptive) Editions & Modules

Additional Pricing Details

Add comparison