What users are saying about
5 Ratings
5 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Delighted

Delighted was a lifesaver and exactly what we needed when we started out. As our company continues to grow and we add new verticals, we are finding that we need more insight from our customers and Delighted is not as robust as some of the surveys we have seen from other companies like Qualtrics. I highly recommend for small to medium business who are most concerned with getting a rating on a scale of 1-10
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Delighted
7.0
Themes
Delighted
6.8
Custom logo/branding
Delighted
7.3

Survey Reporting & Analytics

Delighted
8.8
Response tracking
Delighted
9.1
Data export
Delighted
8.7
Standard reports
Delighted
8.6

Survey Distribution

Delighted
7.5
Respondent restrictions
Delighted
7.5

Pros

Delighted

  • The user dashboard is exceptionally simple and easy to navigate.
  • The survey experience is sufficiently customizable but is mostly pre-configured and ready to use.
  • Customer support is remarkable. Very quick, thorough answers!
Anonymous | TrustRadius Reviewer

Cons

Delighted

  • There doesn't seem to be an app for Delighted (at least on iPhone), so you need to log in to the site from a web browser. A mobile app would save a step and could allow you to get push notifications, which would be helpful.
  • Setting up Delighted surveys through SMS has been difficult for us. It might just be our CRM or website, but we haven't been able to enable this yet.
  • The service seems a little pricey. You pay by the amount of surveys you want to send out per month. For such a simple survey and reporting system (and I mean that in a good way) I would think the price should be lower.
Dave Becker | TrustRadius Reviewer

Alternatives Considered

Delighted

I have not used any other company like this from a business standpoint. I have, however, completed surveys that were provided through Qualtrics and I couldn't help but wish Delighted had those questions built in.
Anonymous | TrustRadius Reviewer

Return on Investment

Delighted

  • Delighted increased visibility of our Net Promoter Score immediately. Huge win for the whole company.
  • A little expensive to get the advanced integrations we need.
  • The Slack integration helps key stakeholders stay informed about survey results in real time.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Delighted

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Delighted Editions & Modules

Edition
Survey 100 people/month$25
Survey 750 people/month$49
Survey 2500 people/month$99
Survey 5000 people/month$149
Survey 10,000 people/month$249
    Additional Pricing Details
    10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.

    Rating Summary

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