What users are saying about
6 Ratings
25 Ratings
6 Ratings
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Score 6.7 out of 100
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

Delighted

If you need a cheap solution and do not care too much about the data you are getting from your NPS program, then Delighted will do the trick. This does not seem to fit the needs of enterprise customers who want to go deep on data, segmentation, and quality feedback.
Jesse Brightman | TrustRadius Reviewer

ForeSee

With customer engagement, you can drill down to categories so you can micro analyze the data set. Questions like are greeting associates helpful or are associates readily available offer some onsite when coupled with customer shopping habits. ForeSee asks the consumer what areas of the store were shipped so you can pair scheduling, sales, and service seamlessly.
Byron Conner | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Delighted
7.1
ForeSee
6.7
Themes
Delighted
6.4
ForeSee
8.0
Custom logo/branding
Delighted
7.8
ForeSee
5.0
Survey templates
Delighted
ForeSee
7.0

Survey Reporting & Analytics

Delighted
7.8
ForeSee
8.8
Response tracking
Delighted
6.0
ForeSee
9.0
Data export
Delighted
8.8
ForeSee
10.0
Standard reports
Delighted
8.6
ForeSee
8.0
Custom reports
Delighted
ForeSee
8.0
Analytics
Delighted
ForeSee
9.0

Survey Distribution

Delighted
7.0
ForeSee
Respondent restrictions
Delighted
7.0
ForeSee

Survey Content

Delighted
ForeSee
8.5
Changes to live survey
Delighted
ForeSee
9.0
Multiple question types
Delighted
ForeSee
8.0

Survey Logic

Delighted
ForeSee
8.0
Survey logic flexibility
Delighted
ForeSee
8.0

Pros

Delighted

  • Customizable - you can choose how often to have this go out.
  • You can add in a variety of buttons and change the questions that you want to have in the survey.
Anonymous | TrustRadius Reviewer

ForeSee

  • Easy navigation
  • Offers an app for on the go!
Byron Conner | TrustRadius Reviewer

Cons

Delighted

  • I would like to see more robust integrations with more software.
  • Reporting filters can’t be pre-configured or edited but instead, are based on column headers found in uploaded data. This can result in a messy dashboard.
  • Similarly, there are no usable options for reporting on date ranges, before/after dates, etc.
Anonymous | TrustRadius Reviewer

ForeSee

  • I would like more input on the questions posed to consumers.
  • Compatible with Domo
Byron Conner | TrustRadius Reviewer

Alternatives Considered

Delighted

Delighted is very easy to use, for both our organization and our customers. There was little, if any, learning curve to figure out how to use most of its features. On the customer end, it's as simple as opening your email and tapping a rating. This makes customers more likely to respond and provides us with more data to work with. Other survey services we have tried are not that simple and we have gotten a much better response rate with Delighted.
Dave Becker | TrustRadius Reviewer

ForeSee

ForeSee offers data that is complimentary to Domo. ForeSee wins on ease of use, simple navigation and practical data from the consumer! ForeSee could be deadly when paired with Domo. The ability to pair sales with customer engagement visually is a valuable tool. ForeSee has the visual modeling down and can handle multiple data sets.
Byron Conner | TrustRadius Reviewer

Return on Investment

Delighted

  • Negative ROI - this cost myself and my team way too much time, effort, and energy to ensure we were getting the right data. We make too many business decisions and customer communications based on our customer feedback programs, and data cleanliness - or lackthereof- truly made this a tough buy.
Jesse Brightman | TrustRadius Reviewer

ForeSee

  • Better customer engagement.
  • Increase in sales.
Byron Conner | TrustRadius Reviewer

Screenshots

Pricing Details

Delighted

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Delighted Editions & Modules

Edition
Survey 100 people/month$25
Survey 750 people/month$49
Survey 2500 people/month$99
Survey 5000 people/month$149
Survey 10,000 people/month$249
    Additional Pricing Details
    10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.

    ForeSee

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    ForeSee Editions & Modules

    Additional Pricing Details

    Rating Summary

    Add comparison