What users are saying about
6 Ratings
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Score 6.7 out of 100
22 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Delighted

If you need a cheap solution and do not care too much about the data you are getting from your NPS program, then Delighted will do the trick. This does not seem to fit the needs of enterprise customers who want to go deep on data, segmentation, and quality feedback.
Jesse Brightman | TrustRadius Reviewer

GetFeedback, by SurveyMonkey

It is great to standardize under a single survey tool. Because it integrates so well into Salesforce it is very useful if your business lives and breathes in SFDC. It's helpful if you have a lot of surveys you are sending at different points in the customer lifecycle. You will need to have your own email delivery tool to really take advantage of when you are engaging a customer.
Scott Superko | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Delighted
7.1
GetFeedback, by SurveyMonkey
9.7
Themes
Delighted
6.4
GetFeedback, by SurveyMonkey
9.9
Custom logo/branding
Delighted
7.8
GetFeedback, by SurveyMonkey
10.0
Survey templates
Delighted
GetFeedback, by SurveyMonkey
9.1

Survey Reporting & Analytics

Delighted
7.8
GetFeedback, by SurveyMonkey
8.3
Response tracking
Delighted
6.0
GetFeedback, by SurveyMonkey
8.6
Data export
Delighted
8.8
GetFeedback, by SurveyMonkey
9.7
Standard reports
Delighted
8.6
GetFeedback, by SurveyMonkey
8.1
Custom reports
Delighted
GetFeedback, by SurveyMonkey
7.6
Analytics
Delighted
GetFeedback, by SurveyMonkey
7.7

Survey Distribution

Delighted
7.0
GetFeedback, by SurveyMonkey
8.2
Respondent restrictions
Delighted
7.0
GetFeedback, by SurveyMonkey
8.2
Vendor-offered crowdsourcing
Delighted
GetFeedback, by SurveyMonkey
8.2

Survey Content

Delighted
GetFeedback, by SurveyMonkey
8.8
Changes to live survey
Delighted
GetFeedback, by SurveyMonkey
9.4
Question design help
Delighted
GetFeedback, by SurveyMonkey
8.0
Multiple question types
Delighted
GetFeedback, by SurveyMonkey
9.0

Survey Logic

Delighted
GetFeedback, by SurveyMonkey
8.4
Survey logic flexibility
Delighted
GetFeedback, by SurveyMonkey
8.4

Survey Administration & Security

Delighted
GetFeedback, by SurveyMonkey
9.8
Access controls
Delighted
GetFeedback, by SurveyMonkey
9.8
Compliance
Delighted
GetFeedback, by SurveyMonkey
9.8

Pros

Delighted

  • Customizable - you can choose how often to have this go out.
  • You can add in a variety of buttons and change the questions that you want to have in the survey.
Anonymous | TrustRadius Reviewer

GetFeedback, by SurveyMonkey

  • The interface is super easy to use. If you can put together a PowerPoint you can make a survey.
  • The integration with our Salesforce instance is critical. They have done a nice job making the process fairly simple.
  • The customer support I've gotten when I've had to use it was very helpful and friendly.
Karol Clark | TrustRadius Reviewer

Cons

Delighted

  • I would like to see more robust integrations with more software.
  • Reporting filters can’t be pre-configured or edited but instead, are based on column headers found in uploaded data. This can result in a messy dashboard.
  • Similarly, there are no usable options for reporting on date ranges, before/after dates, etc.
Anonymous | TrustRadius Reviewer

GetFeedback, by SurveyMonkey

  • Survey submissions can notify only one email address so if you need individual responses to go to another individual you have to either set-up Salesforce workflows/email alerts or auto-forward rules in the email inbox
  • Salesforce integration and sync is great and usually reliable but occasional record ID changes cause a failure in a survey response to sync to Salesforce. GetFeedback has no way to notify the administrator of the record's failure to sync.
  • Easier to sync all data to Salesforce and do survey reporting within Salesforce than within the GetFeedback user interface
Nathan Baker | TrustRadius Reviewer

Likelihood to Renew

Delighted

No score
No answers yet
No answers on this topic

GetFeedback, by SurveyMonkey

GetFeedback, by SurveyMonkey 10.0
Based on 1 answer
We have just renewed our annual license. I don't think we could move the company backwards at this point
Karol Clark | TrustRadius Reviewer

Support Rating

Delighted

No score
No answers yet
No answers on this topic

GetFeedback, by SurveyMonkey

GetFeedback, by SurveyMonkey 10.0
Based on 1 answer
The few times, and I mean few, I have had to reach out to the support staff they were very helpful. I was also lucky enough to meet the developer at a users' conference. His willingness to hear what I had to say was impressive. After understanding his background coming from the CRM world I knew that he knew what we as users needed in the way of integration.
Karol Clark | TrustRadius Reviewer

Alternatives Considered

Delighted

Delighted is very easy to use, for both our organization and our customers. There was little, if any, learning curve to figure out how to use most of its features. On the customer end, it's as simple as opening your email and tapping a rating. This makes customers more likely to respond and provides us with more data to work with. Other survey services we have tried are not that simple and we have gotten a much better response rate with Delighted.
Dave Becker | TrustRadius Reviewer

GetFeedback, by SurveyMonkey

The only other product we have used recently is SurveyMonkey. GetFeedback has better UI, is easier to use, integrates much better with Salesforce, has better logic/workflow, and is better in almost every way. But SurveyMonkey excels at crowdsourcing data and reaching audiences we don't have access to. That's the only reason I would use it.
William Tyree | TrustRadius Reviewer

Return on Investment

Delighted

  • Negative ROI - this cost myself and my team way too much time, effort, and energy to ensure we were getting the right data. We make too many business decisions and customer communications based on our customer feedback programs, and data cleanliness - or lackthereof- truly made this a tough buy.
Jesse Brightman | TrustRadius Reviewer

GetFeedback, by SurveyMonkey

  • Allowed us to measure our success by asking customers the questions every business wants to know the answer to - what's working?
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Delighted

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Delighted Editions & Modules

Edition
Survey 100 people/month$25
Survey 750 people/month$49
Survey 2500 people/month$99
Survey 5000 people/month$149
Survey 10,000 people/month$249
    Additional Pricing Details
    10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.

    GetFeedback, by SurveyMonkey

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    GetFeedback, by SurveyMonkey Editions & Modules

    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Delighted
    5.3
    GetFeedback, by SurveyMonkey
    9.4

    Likelihood to Renew

    Delighted
    GetFeedback, by SurveyMonkey
    10.0

    Support Rating

    Delighted
    GetFeedback, by SurveyMonkey
    10.0

    Add comparison