What users are saying about
10 Ratings
8 Ratings
10 Ratings
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Score 8.3 out of 100
8 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Delighted

Delighted is best suited for organizations starting off with their Customer Experience journey. Off the bat, you want to start with a platform that's affordable and easy to set up. Once you've gotten the hang of running a Customer Experience program, you can move up to a more advanced platform like Qualtrics. Luckily, Qualtrics acquired Delighted a couple of years back so transitioning should be frictionless.
Anonymous | TrustRadius Reviewer

JivoChat

JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.
Arpad Szucs | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Delighted
7.6
JivoChat
Themes
Delighted
6.8
JivoChat
Custom logo/branding
Delighted
8.5
JivoChat

Survey Reporting & Analytics

Delighted
8.6
JivoChat
Response tracking
Delighted
8.0
JivoChat
Data export
Delighted
9.5
JivoChat
Standard reports
Delighted
8.3
JivoChat

Survey Distribution

Delighted
6.0
JivoChat
Respondent restrictions
Delighted
6.0
JivoChat

Pros

Delighted

  • Simple and easy to use
  • Data exporting is always nice
Jesse Brightman | TrustRadius Reviewer

JivoChat

  • JivoChat has changed the digital world with its ability to conduct video conferences and the video is without any blur and the configuration rate is awesome.
  • Thousands of users can use this application at once and there is also a segment-based transmission and it won’t disappoint us anymore.
  • Its features are concerned this application is the power solution of each and every video conference.
Samuel-Borris James | TrustRadius Reviewer

Cons

Delighted

  • Having the ability to add in additional questions (more of a survey) would be helpful.
  • I wish there was a way to ask questions that would categorize the areas in which we need to improve. ie. "this is related to_____" and then have a drop down with different departments.
Anonymous | TrustRadius Reviewer

JivoChat

  • Sales
  • service costumer
  • call center
Anonymous | TrustRadius Reviewer

Usability

Delighted

Delighted 9.0
Based on 1 answer
We run surveys every single day and have the responses fed directly into our Slack instance. Everyone in the organization (not just CX) can view and resolve any issues customers bring up without needing for them to reach out to our Customer Support team. Truly, Delighted has made the organization more customer centric by delivering the feedback right where everyone is (no PowerPoint presentations required).
Anonymous | TrustRadius Reviewer

JivoChat

No score
No answers yet
No answers on this topic

Support Rating

Delighted

Delighted 10.0
Based on 1 answer
I have nothing but good things to say about Delighted's Concierge team. They have been quick to respond and have been able to make a lot of our customization requests a reality. They're also very open to product requests and suggestions and have been quick in churning out new features ever so often.
Anonymous | TrustRadius Reviewer

JivoChat

No score
No answers yet
No answers on this topic

Alternatives Considered

Delighted

I chose Delighted because it offered an affordable price point to get started, yet with plenty of room to grow. We started with 2,500 contacts per month, which is more generous than competitors offer at a similar price. I also saw that Delighted could integrate with Salesforce and Intercom (plus API capabilities), so I knew we wouldn't outgrow Delighted quickly. Since Delighted has been acquired by Qualtrics, I expect that its capabilities will only increase.
Anonymous | TrustRadius Reviewer

JivoChat

We've used Gist for the same purpose, but the integration with communications channels were lacking. There was no WhatsApp integration or Facebook Messenger integration at the time we used it. The notification system wasn't effective. We've missed lots of client messages, which were basically missed sales opportunities. The live chat widget for the website made the loading speeds very long which resulted in bad performance metric scores. JivoChat looks like it's a good solution for all these.
Arpad Szucs | TrustRadius Reviewer

Return on Investment

Delighted

  • Our organization is focused on providing outstanding customer service, and we use Delighted to survey our customers and find out how they feel we are doing. We have been able to identify problems and hiccups in our service from customer responses with Delighted, and have been able to correct and improve on those.
  • As I mentioned earlier, Delighted is on the expensive side, and we have explored cheaper options. But the ease of use for our customers, and the easy to digest reporting has kept us with Delighted.
Dave Becker | TrustRadius Reviewer

JivoChat

  • JivoChat is important in promoting the online learning session.
  • Online learning was never easy before using this application and live streaming is much more feasible than any other thing.
  • We can’t place the call with a huge group that’s why to read the instruction before using this application and install the tool with the complete network coverage.
Samuel-Borris James | TrustRadius Reviewer

Screenshots

Pricing Details

Delighted

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Delighted Editions & Modules

Edition
Survey 100 people/month$25
Survey 750 people/month$49
Survey 2500 people/month$99
Survey 5000 people/month$149
Survey 10,000 people/month$249
  1. none
Additional Pricing Details
10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.

JivoChat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

JivoChat Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Delighted
7.6
JivoChat
9.0

Usability

Delighted
9.0
JivoChat

Support Rating

Delighted
10.0
JivoChat

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