What users are saying about
6 Ratings
1 Ratings
6 Ratings
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Score 6.7 out of 100
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Likelihood to Recommend

Delighted

If you need a cheap solution and do not care too much about the data you are getting from your NPS program, then Delighted will do the trick. This does not seem to fit the needs of enterprise customers who want to go deep on data, segmentation, and quality feedback.
Jesse Brightman | TrustRadius Reviewer

Opinion Stage

Opinion Stage is excellent at developing quizzes and surveys that help you build any type of product or funnel that needs them. I especially like the professional look that Opinion Stage gives my quizzes and surveys
Louis Santini | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Delighted
7.1
Opinion Stage
9.3
Themes
Delighted
6.4
Opinion Stage
10.0
Custom logo/branding
Delighted
7.8
Opinion Stage
9.0
Survey templates
Delighted
Opinion Stage
9.0

Survey Reporting & Analytics

Delighted
7.8
Opinion Stage
10.0
Response tracking
Delighted
6.0
Opinion Stage
10.0
Data export
Delighted
8.8
Opinion Stage
10.0
Standard reports
Delighted
8.6
Opinion Stage
10.0

Survey Distribution

Delighted
7.0
Opinion Stage
9.0
Respondent restrictions
Delighted
7.0
Opinion Stage
9.0

Survey Content

Delighted
Opinion Stage
9.5
Changes to live survey
Delighted
Opinion Stage
9.0
Multiple question types
Delighted
Opinion Stage
10.0

Survey Administration & Security

Delighted
Opinion Stage
10.0
Compliance
Delighted
Opinion Stage
10.0

Pros

Delighted

  • Customizable - you can choose how often to have this go out.
  • You can add in a variety of buttons and change the questions that you want to have in the survey.
Anonymous | TrustRadius Reviewer

Opinion Stage

  • Great customer service.
  • Great technology.
  • Great product.
Louis Santini | TrustRadius Reviewer

Cons

Delighted

  • I would like to see more robust integrations with more software.
  • Reporting filters can’t be pre-configured or edited but instead, are based on column headers found in uploaded data. This can result in a messy dashboard.
  • Similarly, there are no usable options for reporting on date ranges, before/after dates, etc.
Anonymous | TrustRadius Reviewer

Opinion Stage

  • Better communication when sending out your invoice.
Louis Santini | TrustRadius Reviewer

Alternatives Considered

Delighted

Delighted is very easy to use, for both our organization and our customers. There was little, if any, learning curve to figure out how to use most of its features. On the customer end, it's as simple as opening your email and tapping a rating. This makes customers more likely to respond and provides us with more data to work with. Other survey services we have tried are not that simple and we have gotten a much better response rate with Delighted.
Dave Becker | TrustRadius Reviewer

Opinion Stage

Opinion Stage blows them all away!
Louis Santini | TrustRadius Reviewer

Return on Investment

Delighted

  • Negative ROI - this cost myself and my team way too much time, effort, and energy to ensure we were getting the right data. We make too many business decisions and customer communications based on our customer feedback programs, and data cleanliness - or lackthereof- truly made this a tough buy.
Jesse Brightman | TrustRadius Reviewer

Opinion Stage

  • Helped us develop our honeymoon project so that we could keep moving forward.
Louis Santini | TrustRadius Reviewer

Screenshots

Pricing Details

Delighted

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Delighted Editions & Modules

Edition
Survey 100 people/month$25
Survey 750 people/month$49
Survey 2500 people/month$99
Survey 5000 people/month$149
Survey 10,000 people/month$249
    Additional Pricing Details
    10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.

    Opinion Stage

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No
    $29*

    * per subscription

    Opinion Stage Editions & Modules

    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Delighted
    5.3
    Opinion Stage
    10.0

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