What users are saying about
6 Ratings
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Score 6.7 out of 100
31 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Delighted

If you need a cheap solution and do not care too much about the data you are getting from your NPS program, then Delighted will do the trick. This does not seem to fit the needs of enterprise customers who want to go deep on data, segmentation, and quality feedback.
Jesse Brightman | TrustRadius Reviewer

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Delighted
7.1
Pega Customer Engagement Suite
Themes
Delighted
6.4
Pega Customer Engagement Suite
Custom logo/branding
Delighted
7.8
Pega Customer Engagement Suite

Survey Reporting & Analytics

Delighted
7.8
Pega Customer Engagement Suite
Response tracking
Delighted
6.0
Pega Customer Engagement Suite
Data export
Delighted
8.8
Pega Customer Engagement Suite
Standard reports
Delighted
8.6
Pega Customer Engagement Suite

Survey Distribution

Delighted
7.0
Pega Customer Engagement Suite
Respondent restrictions
Delighted
7.0
Pega Customer Engagement Suite

Sales Force Automation

Delighted
Pega Customer Engagement Suite
7.6
Customer data management / contact management
Delighted
Pega Customer Engagement Suite
7.3
Workflow management
Delighted
Pega Customer Engagement Suite
8.0
Territory management
Delighted
Pega Customer Engagement Suite
6.6
Opportunity management
Delighted
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
Delighted
Pega Customer Engagement Suite
7.3
Interaction tracking
Delighted
Pega Customer Engagement Suite
8.4

Customer Service & Support

Delighted
Pega Customer Engagement Suite
8.6
Case management
Delighted
Pega Customer Engagement Suite
8.9
Call center management
Delighted
Pega Customer Engagement Suite
8.6
Help desk management
Delighted
Pega Customer Engagement Suite
8.2

Marketing Automation

Delighted
Pega Customer Engagement Suite
8.0
Lead management
Delighted
Pega Customer Engagement Suite
8.0
Email marketing
Delighted
Pega Customer Engagement Suite
8.0

CRM Project Management

Delighted
Pega Customer Engagement Suite
8.1
Task management
Delighted
Pega Customer Engagement Suite
8.4
Reporting
Delighted
Pega Customer Engagement Suite
7.7

CRM Reporting & Analytics

Delighted
Pega Customer Engagement Suite
8.0
Pipeline visualization
Delighted
Pega Customer Engagement Suite
8.1
Customizable reports
Delighted
Pega Customer Engagement Suite
8.0

Customization

Delighted
Pega Customer Engagement Suite
7.6
Custom fields
Delighted
Pega Customer Engagement Suite
8.0
Custom objects
Delighted
Pega Customer Engagement Suite
7.8
Scripting environment
Delighted
Pega Customer Engagement Suite
7.5
API for custom integration
Delighted
Pega Customer Engagement Suite
7.0

Security

Delighted
Pega Customer Engagement Suite
8.2
Single sign-on capability
Delighted
Pega Customer Engagement Suite
8.1
Role-based user permissions
Delighted
Pega Customer Engagement Suite
8.2

Social CRM

Delighted
Pega Customer Engagement Suite
7.7
Social data
Delighted
Pega Customer Engagement Suite
7.8
Social engagement
Delighted
Pega Customer Engagement Suite
7.5

Integrations with 3rd-party Software

Delighted
Pega Customer Engagement Suite
7.0
Marketing automation
Delighted
Pega Customer Engagement Suite
7.0

Platform

Delighted
Pega Customer Engagement Suite
8.2
Mobile access
Delighted
Pega Customer Engagement Suite
8.2

Pros

Delighted

  • Customizable - you can choose how often to have this go out.
  • You can add in a variety of buttons and change the questions that you want to have in the survey.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Delighted

  • I would like to see more robust integrations with more software.
  • Reporting filters can’t be pre-configured or edited but instead, are based on column headers found in uploaded data. This can result in a messy dashboard.
  • Similarly, there are no usable options for reporting on date ranges, before/after dates, etc.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Alternatives Considered

Delighted

Delighted is very easy to use, for both our organization and our customers. There was little, if any, learning curve to figure out how to use most of its features. On the customer end, it's as simple as opening your email and tapping a rating. This makes customers more likely to respond and provides us with more data to work with. Other survey services we have tried are not that simple and we have gotten a much better response rate with Delighted.
Dave Becker | TrustRadius Reviewer

Pega Customer Engagement Suite

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Delighted

  • Negative ROI - this cost myself and my team way too much time, effort, and energy to ensure we were getting the right data. We make too many business decisions and customer communications based on our customer feedback programs, and data cleanliness - or lackthereof- truly made this a tough buy.
Jesse Brightman | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Delighted

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Delighted Editions & Modules

Edition
Survey 100 people/month$25
Survey 750 people/month$49
Survey 2500 people/month$99
Survey 5000 people/month$149
Survey 10,000 people/month$249
    Additional Pricing Details
    10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.

    Pega Customer Engagement Suite

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Pega Customer Engagement Suite Editions & Modules

    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Delighted
    5.3
    Pega Customer Engagement Suite
    7.9

    Add comparison