What users are saying about
6 Ratings
6 Ratings
6 Ratings
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Score 6.7 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Likelihood to Recommend

Delighted

If you need a cheap solution and do not care too much about the data you are getting from your NPS program, then Delighted will do the trick. This does not seem to fit the needs of enterprise customers who want to go deep on data, segmentation, and quality feedback.
Jesse Brightman | TrustRadius Reviewer

Planhat

Planhat is an excellent tool for any CS organization and will enable you to manage and reduce churn more strategically
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Delighted
7.1
Planhat
Themes
Delighted
6.4
Planhat
Custom logo/branding
Delighted
7.8
Planhat

Survey Reporting & Analytics

Delighted
7.8
Planhat
Response tracking
Delighted
6.0
Planhat
Data export
Delighted
8.8
Planhat
Standard reports
Delighted
8.6
Planhat

Survey Distribution

Delighted
6.9
Planhat
Respondent restrictions
Delighted
6.9
Planhat

Security

Delighted
Planhat
9.8
Role-based user permissions
Delighted
Planhat
9.8

Platform & Infrastructure

Delighted
Planhat
9.8
API
Delighted
Planhat
9.8
Integration with Salesforce.com
Delighted
Planhat
9.8

Customer Data Extraction / Integration

Delighted
Planhat
9.8
Product usage
Delighted
Planhat
10.0
Help desk / support tickets
Delighted
Planhat
9.5

Customer Success Management

Delighted
Planhat
9.8
NPS surveys
Delighted
Planhat
9.8
Sponsor tracking
Delighted
Planhat
9.2
Customer profiles
Delighted
Planhat
10.0
Automated workflow
Delighted
Planhat
9.5
Internal collaboration
Delighted
Planhat
9.8
Customer health scoring
Delighted
Planhat
10.0
Customer segmentation
Delighted
Planhat
10.0

CSM Reporting & Analytics

Delighted
Planhat
9.8
Customer health trends
Delighted
Planhat
10.0
Engagement analytics
Delighted
Planhat
9.8
Revenue forecasting
Delighted
Planhat
9.8
Dashboards
Delighted
Planhat
9.7

Pros

Delighted

  • Customizable - you can choose how often to have this go out.
  • You can add in a variety of buttons and change the questions that you want to have in the survey.
Anonymous | TrustRadius Reviewer

Planhat

  • Internal Collaboration on customer accounts (CS, Support, exec sponsors, CX).
  • For leadership to standardize methodology and initiatives.
  • Customizeable for basic or advance users.
  • Analytics - internal CS activities as well as customer engagement analytics.
Anonymous | TrustRadius Reviewer

Cons

Delighted

  • I would like to see more robust integrations with more software.
  • Reporting filters can’t be pre-configured or edited but instead, are based on column headers found in uploaded data. This can result in a messy dashboard.
  • Similarly, there are no usable options for reporting on date ranges, before/after dates, etc.
Anonymous | TrustRadius Reviewer

Planhat

  • Giving access rights to different users is powerful but requires some thinking (who can see which accounts).
  • More templates would be great when creating customized dashboards.
  • Not much to complain about really - the team has been very responsive to feedback.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Delighted

Delighted is very easy to use, for both our organization and our customers. There was little, if any, learning curve to figure out how to use most of its features. On the customer end, it's as simple as opening your email and tapping a rating. This makes customers more likely to respond and provides us with more data to work with. Other survey services we have tried are not that simple and we have gotten a much better response rate with Delighted.
Dave Becker | TrustRadius Reviewer

Planhat

Planhat has a better UI, covers a wide range of features and use-cases. It covers hybrid tech-touch and high touch well. Strong on revenue management.
Anonymous | TrustRadius Reviewer

Return on Investment

Delighted

  • Negative ROI - this cost myself and my team way too much time, effort, and energy to ensure we were getting the right data. We make too many business decisions and customer communications based on our customer feedback programs, and data cleanliness - or lackthereof- truly made this a tough buy.
Jesse Brightman | TrustRadius Reviewer

Planhat

  • Improving net retention.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Delighted

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Delighted Editions & Modules

Edition
Survey 100 people/month$25
Survey 750 people/month$49
Survey 2500 people/month$99
Survey 5000 people/month$149
Survey 10,000 people/month$249
    Additional Pricing Details
    10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.

    Planhat

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Planhat Editions & Modules

    Additional Pricing Details

    Rating Summary

    Add comparison