What users are saying about
10 Ratings
9 Ratings
10 Ratings
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Score 8.3 out of 100
9 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Delighted

Delighted is best suited for organizations starting off with their Customer Experience journey. Off the bat, you want to start with a platform that's affordable and easy to set up. Once you've gotten the hang of running a Customer Experience program, you can move up to a more advanced platform like Qualtrics. Luckily, Qualtrics acquired Delighted a couple of years back so transitioning should be frictionless.
Anonymous | TrustRadius Reviewer

Strikedeck

The system is good for Customer Success teams to get started and if all the users are updating it responsibly. There are not many checks and balances in the system so your team will have to be disciplined. The reason why I have not been generous with my rating is only because of the slow nature of support and upgrades to the product.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Delighted
7.6
Strikedeck
Themes
Delighted
6.8
Strikedeck
Custom logo/branding
Delighted
8.5
Strikedeck

Survey Reporting & Analytics

Delighted
8.6
Strikedeck
Response tracking
Delighted
8.0
Strikedeck
Data export
Delighted
9.5
Strikedeck
Standard reports
Delighted
8.3
Strikedeck

Survey Distribution

Delighted
6.0
Strikedeck
Respondent restrictions
Delighted
6.0
Strikedeck

Security

Delighted
Strikedeck
9.0
Role-based user permissions
Delighted
Strikedeck
9.0

Platform & Infrastructure

Delighted
Strikedeck
9.2
API
Delighted
Strikedeck
8.0
Integration with Salesforce.com
Delighted
Strikedeck
9.7
Integration with Marketo
Delighted
Strikedeck
10.0
Integration with Eloqua
Delighted
Strikedeck
9.0

Customer Data Extraction / Integration

Delighted
Strikedeck
8.5
Product usage
Delighted
Strikedeck
9.0
Help desk / support tickets
Delighted
Strikedeck
8.0

Customer Success Management

Delighted
Strikedeck
8.5
NPS surveys
Delighted
Strikedeck
8.5
Sponsor tracking
Delighted
Strikedeck
9.0
Customer profiles
Delighted
Strikedeck
7.5
Automated workflow
Delighted
Strikedeck
8.5
Internal collaboration
Delighted
Strikedeck
8.0
Customer health scoring
Delighted
Strikedeck
9.2
Customer segmentation
Delighted
Strikedeck
9.0

CSM Reporting & Analytics

Delighted
Strikedeck
8.3
Customer health trends
Delighted
Strikedeck
8.0
Engagement analytics
Delighted
Strikedeck
7.5
Revenue forecasting
Delighted
Strikedeck
9.0
Dashboards
Delighted
Strikedeck
8.7

Pros

Delighted

  • Simple and easy to use
  • Data exporting is always nice
Jesse Brightman | TrustRadius Reviewer

Strikedeck

  • Highly customizable
  • Integrates with many other sources
  • Responsive support group
Anonymous | TrustRadius Reviewer

Cons

Delighted

  • Having the ability to add in additional questions (more of a survey) would be helpful.
  • I wish there was a way to ask questions that would categorize the areas in which we need to improve. ie. "this is related to_____" and then have a drop down with different departments.
Anonymous | TrustRadius Reviewer

Strikedeck

  • Next steps: I want one field where I can write myself a narrative of what's happening with a client and what my next steps are.
  • Integration seems janky... sometimes things get erased randomly or integration points on specific account seem to break down... big bummer when this happens
Justin Little | TrustRadius Reviewer

Usability

Delighted

Delighted 9.0
Based on 1 answer
We run surveys every single day and have the responses fed directly into our Slack instance. Everyone in the organization (not just CX) can view and resolve any issues customers bring up without needing for them to reach out to our Customer Support team. Truly, Delighted has made the organization more customer centric by delivering the feedback right where everyone is (no PowerPoint presentations required).
Anonymous | TrustRadius Reviewer

Strikedeck

Strikedeck 9.0
Based on 4 answers
The UI is great and usability is not an issue. There are no complex workflows or screen to go through. Once Strikedeck is setup properly by the Admin team, the use of Strikedeck is pretty straightforward for the end user. By setting appropriate values in the customer record the dashboards will get updated to reflect the changes. There is no concern of usability with Strikedeck although it may be lacking some features.
Maha Sharabinth | TrustRadius Reviewer

Support Rating

Delighted

Delighted 10.0
Based on 1 answer
I have nothing but good things to say about Delighted's Concierge team. They have been quick to respond and have been able to make a lot of our customization requests a reality. They're also very open to product requests and suggestions and have been quick in churning out new features ever so often.
Anonymous | TrustRadius Reviewer

Strikedeck

Strikedeck 7.5
Based on 4 answers
The support of StrikeDeck is not the best we have experienced. You have to follow up multiple times for new features or releases. The support team is not very responsive. The other challenge we face with Strikedeck is that new features and releases are not notified and we have to reach out for any updates.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Delighted

I chose Delighted because it offered an affordable price point to get started, yet with plenty of room to grow. We started with 2,500 contacts per month, which is more generous than competitors offer at a similar price. I also saw that Delighted could integrate with Salesforce and Intercom (plus API capabilities), so I knew we wouldn't outgrow Delighted quickly. Since Delighted has been acquired by Qualtrics, I expect that its capabilities will only increase.
Anonymous | TrustRadius Reviewer

Strikedeck

I believes it beats them out head to head. The account alerting, feedback management, and reporting and analytics I feel are definitely stronger and more detailed in Strikedeck. The fact they do offer both a free trial and free version, there is no reason not to test them out and pick for yourself which you actually like better.
Anonymous | TrustRadius Reviewer

Return on Investment

Delighted

  • Our organization is focused on providing outstanding customer service, and we use Delighted to survey our customers and find out how they feel we are doing. We have been able to identify problems and hiccups in our service from customer responses with Delighted, and have been able to correct and improve on those.
  • As I mentioned earlier, Delighted is on the expensive side, and we have explored cheaper options. But the ease of use for our customers, and the easy to digest reporting has kept us with Delighted.
Dave Becker | TrustRadius Reviewer

Strikedeck

  • It's helped us understand which clients are declining in health which has led to high client retention.
Justin Little | TrustRadius Reviewer

Screenshots

Pricing Details

Delighted

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Delighted Editions & Modules

Edition
Survey 100 people/month$25
Survey 750 people/month$49
Survey 2500 people/month$99
Survey 5000 people/month$149
Survey 10,000 people/month$249
  1. none
Additional Pricing Details
10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.

Strikedeck

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0

Strikedeck Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Delighted
7.6
Strikedeck
8.2

Usability

Delighted
9.0
Strikedeck
9.0

Support Rating

Delighted
10.0
Strikedeck
7.5

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