What users are saying about
6 Ratings
3 Ratings
6 Ratings
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Score 6.7 out of 100
3 Ratings
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Score 10 out of 100

Likelihood to Recommend

Delighted

If you need a cheap solution and do not care too much about the data you are getting from your NPS program, then Delighted will do the trick. This does not seem to fit the needs of enterprise customers who want to go deep on data, segmentation, and quality feedback.
Jesse Brightman | TrustRadius Reviewer

Submittable

Submittable is well-suited for any size organization that offers grants, scholarships, etc. and need a cohesive way to manage the process. Submittable also does not seek to restrict your granting ability by imposing caps on the number of applicants or the number of user accounts (reviewers, etc.) or even the number of grants. Other providers that we looked at before deciding on Submittable wanted to charge us several thousand dollars more to offer more than one grant annually, but Submittable did not limit us in that regard and does not charge more for additional grants. This was important to us because we are visiting the idea of offering a second (micro) grant annually, and it's great to know that we can do that without having to worry about exorbitant costs/fees, etc.
Tashia Fouch | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Delighted
7.1
Submittable
Themes
Delighted
6.4
Submittable
Custom logo/branding
Delighted
7.8
Submittable

Survey Reporting & Analytics

Delighted
7.8
Submittable
Response tracking
Delighted
6.0
Submittable
Data export
Delighted
8.8
Submittable
Standard reports
Delighted
8.6
Submittable

Survey Distribution

Delighted
7.0
Submittable
Respondent restrictions
Delighted
7.0
Submittable

Pros

Delighted

  • Customizable - you can choose how often to have this go out.
  • You can add in a variety of buttons and change the questions that you want to have in the survey.
Anonymous | TrustRadius Reviewer

Submittable

  • Submittable provides a robust, easy to use and stable platform for managing a submission-based competition. The platform allows an admin to easily design, build and launch a site. Backend reporting and the ability to set up judging/evaluations of entries is also a key strength of the platform.
  • The Submittable team has been invaluable to our organization. Cory Davis and Jolene Brink have both been tremendous to work with.
  • Marketing capabilities: Submittable has helped AT&T to reach our target audience in a very strategic and cost-effective manner. Their marketing expertise and guidance has been a huge benefit and time-saver for my team.
David Okamoto | TrustRadius Reviewer

Cons

Delighted

  • I would like to see more robust integrations with more software.
  • Reporting filters can’t be pre-configured or edited but instead, are based on column headers found in uploaded data. This can result in a messy dashboard.
  • Similarly, there are no usable options for reporting on date ranges, before/after dates, etc.
Anonymous | TrustRadius Reviewer

Submittable

  • The only thing Submittable was missing for us was the ability to pre-populate our grant application with a unique 6-digit ID number for each applicant. This was important to us because we match our applicants with a database from the public school district so we have to make sure that each applicant's ID number is accurate. They did not have this functionality, but they were able to provide a reasonable workaround for it.
Tashia Fouch | TrustRadius Reviewer

Alternatives Considered

Delighted

Delighted is very easy to use, for both our organization and our customers. There was little, if any, learning curve to figure out how to use most of its features. On the customer end, it's as simple as opening your email and tapping a rating. This makes customers more likely to respond and provides us with more data to work with. Other survey services we have tried are not that simple and we have gotten a much better response rate with Delighted.
Dave Becker | TrustRadius Reviewer

Submittable

Submittable provided a more collaborative, flexible and comprehensive offering than other vendors. After hitting on all cylinders for the first project we worked with them on, all subsequent projects have continued to meet or surpass expectations
David Okamoto | TrustRadius Reviewer

Return on Investment

Delighted

  • Negative ROI - this cost myself and my team way too much time, effort, and energy to ensure we were getting the right data. We make too many business decisions and customer communications based on our customer feedback programs, and data cleanliness - or lackthereof- truly made this a tough buy.
Jesse Brightman | TrustRadius Reviewer

Submittable

  • The Submittable platform has saved us countless hours in legwork, creating databases and spreadsheets for tracking purposes. We haven't had to do any of those things this year. It's a huge timesaver as well, in that it communicates for you. It sends area-specific e-mail communications to everyone involved (applicants, reviewers, site visitors, etc.), and compiles all incoming communications into one mailbox that we can easily go to and get a quick read on incoming comms. So I would say time saved is the most significant positive impact we've seen with using Submittable.
Tashia Fouch | TrustRadius Reviewer

Screenshots

Pricing Details

Delighted

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Delighted Editions & Modules

Edition
Survey 100 people/month$25
Survey 750 people/month$49
Survey 2500 people/month$99
Survey 5000 people/month$149
Survey 10,000 people/month$249
    Additional Pricing Details
    10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.

    Submittable

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Submittable Editions & Modules

    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Delighted
    5.4
    Submittable
    10.0

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