What users are saying about
6 Ratings
2 Ratings
6 Ratings
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Score 6.7 out of 100
2 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

Delighted

If you need a cheap solution and do not care too much about the data you are getting from your NPS program, then Delighted will do the trick. This does not seem to fit the needs of enterprise customers who want to go deep on data, segmentation, and quality feedback.
Jesse Brightman | TrustRadius Reviewer

SurveySparrow

From our experience, most people that fill out our surveys will do so from a mobile device. Survey Sparrow is perfect for a mobile audience and greatly improves response rates with its chat-style survey format. It is a great option for businesses that want a simple and reliable way to get feedback from their customers and website visitors and don't need extensive customization options. I would highly recommend Survey Sparrow if you want a no-fuss, easy to use survey software that just works. It is also suited for businesses that want the reassurance that they can speak to customer support when needed.
Gary Shouldis | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Delighted
7.1
SurveySparrow
7.7
Themes
Delighted
6.4
SurveySparrow
8.0
Custom logo/branding
Delighted
7.8
SurveySparrow
7.0
Survey templates
Delighted
SurveySparrow
8.0

Survey Reporting & Analytics

Delighted
7.8
SurveySparrow
9.0
Response tracking
Delighted
6.0
SurveySparrow
10.0
Data export
Delighted
8.8
SurveySparrow
8.6
Standard reports
Delighted
8.6
SurveySparrow
9.5
Custom reports
Delighted
SurveySparrow
8.5
Analytics
Delighted
SurveySparrow
8.6

Survey Distribution

Delighted
7.0
SurveySparrow
10.0
Respondent restrictions
Delighted
7.0
SurveySparrow
10.0
Vendor-offered crowdsourcing
Delighted
SurveySparrow
10.0

Survey Content

Delighted
SurveySparrow
9.8
Changes to live survey
Delighted
SurveySparrow
10.0
Question design help
Delighted
SurveySparrow
10.0
Multiple question types
Delighted
SurveySparrow
9.5

Survey Logic

Delighted
SurveySparrow
10.0
Survey logic flexibility
Delighted
SurveySparrow
10.0

Survey Administration & Security

Delighted
SurveySparrow
10.0
Access controls
Delighted
SurveySparrow
10.0
Compliance
Delighted
SurveySparrow
10.0

Pros

Delighted

  • Customizable - you can choose how often to have this go out.
  • You can add in a variety of buttons and change the questions that you want to have in the survey.
Anonymous | TrustRadius Reviewer

SurveySparrow

  • Measurement NPS.
  • Getting feedback from customers.
  • We also use for lead generation.
Vitali Kosyrau | TrustRadius Reviewer

Cons

Delighted

  • I would like to see more robust integrations with more software.
  • Reporting filters can’t be pre-configured or edited but instead, are based on column headers found in uploaded data. This can result in a messy dashboard.
  • Similarly, there are no usable options for reporting on date ranges, before/after dates, etc.
Anonymous | TrustRadius Reviewer

SurveySparrow

  • There are limits as far as features and design options, and it would be nice to have more customization options.
  • The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online.
  • Needs more template options for specific use cases.
Gary Shouldis | TrustRadius Reviewer

Alternatives Considered

Delighted

Delighted is very easy to use, for both our organization and our customers. There was little, if any, learning curve to figure out how to use most of its features. On the customer end, it's as simple as opening your email and tapping a rating. This makes customers more likely to respond and provides us with more data to work with. Other survey services we have tried are not that simple and we have gotten a much better response rate with Delighted.
Dave Becker | TrustRadius Reviewer

SurveySparrow

SurverySparrow is cheaper with better options, and includes built-in email sharing and recurring surveys.
Vitali Kosyrau | TrustRadius Reviewer

Return on Investment

Delighted

  • Negative ROI - this cost myself and my team way too much time, effort, and energy to ensure we were getting the right data. We make too many business decisions and customer communications based on our customer feedback programs, and data cleanliness - or lackthereof- truly made this a tough buy.
Jesse Brightman | TrustRadius Reviewer

SurveySparrow

  • With a few short surveys, we were able to introduce improvements that greatly increased ROI.
  • With NPS scoring surveys we were able to catch customer service challenges before they became an issue with our customers.
  • Since Survey Sparrow is so easy to use we regularly create feedback surveys both for our customers and on our website.
Gary Shouldis | TrustRadius Reviewer

Screenshots

Pricing Details

Delighted

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Delighted Editions & Modules

Edition
Survey 100 people/month$25
Survey 750 people/month$49
Survey 2500 people/month$99
Survey 5000 people/month$149
Survey 10,000 people/month$249
    Additional Pricing Details
    10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.

    SurveySparrow

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    SurveySparrow Editions & Modules

    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Delighted
    5.4
    SurveySparrow
    9.5

    Add comparison