What users are saying about
6 Ratings
10 Ratings
6 Ratings
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Score 6.7 out of 100
10 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Delighted

If you need a cheap solution and do not care too much about the data you are getting from your NPS program, then Delighted will do the trick. This does not seem to fit the needs of enterprise customers who want to go deep on data, segmentation, and quality feedback.
Jesse Brightman | TrustRadius Reviewer

Usabilla

Usabilla is a great tool for collecting feedback on many websites, especially if those sites are related (in the same portfolio). It is pretty easy to implement and easy to manage and measure what's happening on your sites. My primary negative piece of feedback is that I wish we had a lot more control on how to style and brand the surveys since it can be hard to match your branding. Other than that, it's a very solid tool for simple feedback collection and triggering campaign-style surveys.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Delighted
7.1
Usabilla
6.7
Themes
Delighted
6.4
Usabilla
6.5
Custom logo/branding
Delighted
7.8
Usabilla
6.8
Survey templates
Delighted
Usabilla
6.8

Survey Reporting & Analytics

Delighted
7.8
Usabilla
8.9
Response tracking
Delighted
6.0
Usabilla
9.3
Data export
Delighted
8.8
Usabilla
9.3
Standard reports
Delighted
8.6
Usabilla
9.3
Analytics
Delighted
Usabilla
8.0

Survey Distribution

Delighted
7.0
Usabilla
Respondent restrictions
Delighted
7.0
Usabilla

Survey Content

Delighted
Usabilla
8.5
Changes to live survey
Delighted
Usabilla
9.0
Question design help
Delighted
Usabilla
8.2
Multiple question types
Delighted
Usabilla
8.2

Survey Logic

Delighted
Usabilla
7.2
Survey logic flexibility
Delighted
Usabilla
7.2

Survey Administration & Security

Delighted
Usabilla
8.8
Access controls
Delighted
Usabilla
9.0
Compliance
Delighted
Usabilla
8.5

Pros

Delighted

  • Customizable - you can choose how often to have this go out.
  • You can add in a variety of buttons and change the questions that you want to have in the survey.
Anonymous | TrustRadius Reviewer

Usabilla

  • Reporting - well designed, clear to all users regardless of level of knowledge.
  • Two options for feedback - passive and active (pop-ups).
  • Clean UI & easy to use platform.
Anonymous | TrustRadius Reviewer

Cons

Delighted

  • I would like to see more robust integrations with more software.
  • Reporting filters can’t be pre-configured or edited but instead, are based on column headers found in uploaded data. This can result in a messy dashboard.
  • Similarly, there are no usable options for reporting on date ranges, before/after dates, etc.
Anonymous | TrustRadius Reviewer

Usabilla

  • Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic.
  • Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers.
  • Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys.
Anonymous | TrustRadius Reviewer

Support Rating

Delighted

No score
No answers yet
No answers on this topic

Usabilla

Usabilla 9.0
Based on 1 answer
Support has been very good and they have been willing to help educate us so that we can use the tool better, too.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Delighted

Delighted is very easy to use, for both our organization and our customers. There was little, if any, learning curve to figure out how to use most of its features. On the customer end, it's as simple as opening your email and tapping a rating. This makes customers more likely to respond and provides us with more data to work with. Other survey services we have tried are not that simple and we have gotten a much better response rate with Delighted.
Dave Becker | TrustRadius Reviewer

Usabilla

No answers on this topic

Return on Investment

Delighted

  • Negative ROI - this cost myself and my team way too much time, effort, and energy to ensure we were getting the right data. We make too many business decisions and customer communications based on our customer feedback programs, and data cleanliness - or lackthereof- truly made this a tough buy.
Jesse Brightman | TrustRadius Reviewer

Usabilla

  • Positive - gave us more insight into our user's journey post purchase.
  • Positive - let us know what problems our users were having with our account portal through moment of truth surveys.
  • Positive - gave us numbers to show to leadership that quantified the digital customer experience.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Delighted

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Delighted Editions & Modules

Edition
Survey 100 people/month$25
Survey 750 people/month$49
Survey 2500 people/month$99
Survey 5000 people/month$149
Survey 10,000 people/month$249
    Additional Pricing Details
    10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.

    Usabilla

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    Usabilla Editions & Modules

    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Delighted
    5.3
    Usabilla
    8.7

    Support Rating

    Delighted
    Usabilla
    9.0

    Add comparison