What users are saying about
6 Ratings
1 Ratings
6 Ratings
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Score 6.7 out of 100
1 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Delighted

If you need a cheap solution and do not care too much about the data you are getting from your NPS program, then Delighted will do the trick. This does not seem to fit the needs of enterprise customers who want to go deep on data, segmentation, and quality feedback.
Jesse Brightman | TrustRadius Reviewer

Userlane

Userlane is excellent to show new users in your software, show them the main functionality and after that give them a deep dive of every single feature. After that, you can deliver them new tutorials with every new functionality of your software and explain to them the use of your software in a very intuitive way. It's not well suited to advertise within your software with coupons or offers.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Delighted
7.1
Userlane
Themes
Delighted
6.4
Userlane
Custom logo/branding
Delighted
7.8
Userlane

Survey Reporting & Analytics

Delighted
7.8
Userlane
Response tracking
Delighted
6.0
Userlane
Data export
Delighted
8.8
Userlane
Standard reports
Delighted
8.6
Userlane

Survey Distribution

Delighted
7.0
Userlane
Respondent restrictions
Delighted
7.0
Userlane

Pros

Delighted

  • Customizable - you can choose how often to have this go out.
  • You can add in a variety of buttons and change the questions that you want to have in the survey.
Anonymous | TrustRadius Reviewer

Userlane

  • Easy to implement, started within a day on our live stage.
  • Superior user onboarding.
  • Excellent customer support.
Anonymous | TrustRadius Reviewer

Cons

Delighted

  • I would like to see more robust integrations with more software.
  • Reporting filters can’t be pre-configured or edited but instead, are based on column headers found in uploaded data. This can result in a messy dashboard.
  • Similarly, there are no usable options for reporting on date ranges, before/after dates, etc.
Anonymous | TrustRadius Reviewer

Userlane

  • Downloadable analytics.
  • Promotion feature.
  • Selling features.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Delighted

Delighted is very easy to use, for both our organization and our customers. There was little, if any, learning curve to figure out how to use most of its features. On the customer end, it's as simple as opening your email and tapping a rating. This makes customers more likely to respond and provides us with more data to work with. Other survey services we have tried are not that simple and we have gotten a much better response rate with Delighted.
Dave Becker | TrustRadius Reviewer

Userlane

No answers on this topic

Return on Investment

Delighted

  • Negative ROI - this cost myself and my team way too much time, effort, and energy to ensure we were getting the right data. We make too many business decisions and customer communications based on our customer feedback programs, and data cleanliness - or lackthereof- truly made this a tough buy.
Jesse Brightman | TrustRadius Reviewer

Userlane

  • Higher conversion rate.
  • Less support needed.
  • Proactive communication solves the most user questions.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Delighted

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Delighted Editions & Modules

Edition
Survey 100 people/month$25
Survey 750 people/month$49
Survey 2500 people/month$99
Survey 5000 people/month$149
Survey 10,000 people/month$249
    Additional Pricing Details
    10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.

    Userlane

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Userlane Editions & Modules

    Additional Pricing Details
    The pricing is heavily dependent on your requirements therefore we ask you to contact us directly.

    Rating Summary

    Add comparison