What users are saying about
6 Ratings
1 Ratings
6 Ratings
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Score 6.7 out of 100
1 Ratings
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Score 10 out of 100

Likelihood to Recommend

Delighted

If you need a cheap solution and do not care too much about the data you are getting from your NPS program, then Delighted will do the trick. This does not seem to fit the needs of enterprise customers who want to go deep on data, segmentation, and quality feedback.
Jesse Brightman | TrustRadius Reviewer

Vitally

  • Vitally is suitable for any software company that is looking to measure and report and action the health of their customers.
  • While you would get less value from the tool if you do not have a team in place to action the insights it generates, I would still recommend that smaller teams look at implementing health scores and setting up automated responses to bad health.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Delighted
7.1
Vitally
Themes
Delighted
6.4
Vitally
Custom logo/branding
Delighted
7.8
Vitally

Survey Reporting & Analytics

Delighted
7.8
Vitally
Response tracking
Delighted
6.0
Vitally
Data export
Delighted
8.8
Vitally
Standard reports
Delighted
8.6
Vitally

Survey Distribution

Delighted
7.0
Vitally
Respondent restrictions
Delighted
7.0
Vitally

Security

Delighted
Vitally
10.0
Role-based user permissions
Delighted
Vitally
10.0

Platform & Infrastructure

Delighted
Vitally
10.0
API
Delighted
Vitally
10.0
Integration with Salesforce.com
Delighted
Vitally
10.0

Customer Data Extraction / Integration

Delighted
Vitally
10.0
Product usage
Delighted
Vitally
10.0

Customer Success Management

Delighted
Vitally
9.7
NPS surveys
Delighted
Vitally
8.0
Customer profiles
Delighted
Vitally
10.0
Automated workflow
Delighted
Vitally
10.0
Internal collaboration
Delighted
Vitally
10.0
Customer health scoring
Delighted
Vitally
10.0
Customer segmentation
Delighted
Vitally
10.0

CSM Reporting & Analytics

Delighted
Vitally
9.8
Customer health trends
Delighted
Vitally
10.0
Engagement analytics
Delighted
Vitally
10.0
Revenue forecasting
Delighted
Vitally
9.0
Dashboards
Delighted
Vitally
10.0

Pros

Delighted

  • Customizable - you can choose how often to have this go out.
  • You can add in a variety of buttons and change the questions that you want to have in the survey.
Anonymous | TrustRadius Reviewer

Vitally

  • Simple setup
  • Detailed reporting
  • Automates manual tasks
  • Excellent support
Anonymous | TrustRadius Reviewer

Cons

Delighted

  • I would like to see more robust integrations with more software.
  • Reporting filters can’t be pre-configured or edited but instead, are based on column headers found in uploaded data. This can result in a messy dashboard.
  • Similarly, there are no usable options for reporting on date ranges, before/after dates, etc.
Anonymous | TrustRadius Reviewer

Vitally

  • NPS measurement is not particularly customizable
Anonymous | TrustRadius Reviewer

Alternatives Considered

Delighted

Delighted is very easy to use, for both our organization and our customers. There was little, if any, learning curve to figure out how to use most of its features. On the customer end, it's as simple as opening your email and tapping a rating. This makes customers more likely to respond and provides us with more data to work with. Other survey services we have tried are not that simple and we have gotten a much better response rate with Delighted.
Dave Becker | TrustRadius Reviewer

Vitally

  • Vitally was much easier to both set up and maintain than ChurnZero. The ongoing cost of keeping Churn Zero set up correctly was ultimately too much and caused us to look at other tools.
  • Vitally's user interface is much cleaner and easier to understand. While ChurnZero may have more customizations, we ultimately found we were not using large portions of their app.
  • Vitally worked out to be much cheaper for our needs.
Anonymous | TrustRadius Reviewer

Return on Investment

Delighted

  • Negative ROI - this cost myself and my team way too much time, effort, and energy to ensure we were getting the right data. We make too many business decisions and customer communications based on our customer feedback programs, and data cleanliness - or lackthereof- truly made this a tough buy.
Jesse Brightman | TrustRadius Reviewer

Vitally

  • Increased renewal rates
  • Reduced overall time spent analyzing customer health
  • Reduces manual tasks for customer health
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Delighted

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Delighted Editions & Modules

Edition
Survey 100 people/month$25
Survey 750 people/month$49
Survey 2500 people/month$99
Survey 5000 people/month$149
Survey 10,000 people/month$249
    Additional Pricing Details
    10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.

    Vitally

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Vitally Editions & Modules

    Additional Pricing Details

    Rating Summary

    Add comparison