What users are saying about
6 Ratings
3 Ratings
6 Ratings
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Score 6.7 out of 100
3 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Delighted

If you need a cheap solution and do not care too much about the data you are getting from your NPS program, then Delighted will do the trick. This does not seem to fit the needs of enterprise customers who want to go deep on data, segmentation, and quality feedback.
Jesse Brightman | TrustRadius Reviewer

Whatfix

We think Whatfix is suited to scenarios where there are outlined steps to follow within a process, claiming an expense for example.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Delighted
7.1
Whatfix
Themes
Delighted
6.4
Whatfix
Custom logo/branding
Delighted
7.8
Whatfix

Survey Reporting & Analytics

Delighted
7.8
Whatfix
Response tracking
Delighted
6.0
Whatfix
Data export
Delighted
8.8
Whatfix
Standard reports
Delighted
8.6
Whatfix

Survey Distribution

Delighted
7.0
Whatfix
Respondent restrictions
Delighted
7.0
Whatfix

Pros

Delighted

  • Customizable - you can choose how often to have this go out.
  • You can add in a variety of buttons and change the questions that you want to have in the survey.
Anonymous | TrustRadius Reviewer

Whatfix

  • Great customer service.
  • Easy to administer.
  • User friendly.
Anonymous | TrustRadius Reviewer

Cons

Delighted

  • I would like to see more robust integrations with more software.
  • Reporting filters can’t be pre-configured or edited but instead, are based on column headers found in uploaded data. This can result in a messy dashboard.
  • Similarly, there are no usable options for reporting on date ranges, before/after dates, etc.
Anonymous | TrustRadius Reviewer

Whatfix

  • Nothing I can see to improve on at the moment.
Anonymous | TrustRadius Reviewer

Support Rating

Delighted

No score
No answers yet
No answers on this topic

Whatfix

Whatfix 8.2
Based on 1 answer
Whatfix support is always ready to advise/support and in a very friendly and professional manner.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Delighted

Delighted is very easy to use, for both our organization and our customers. There was little, if any, learning curve to figure out how to use most of its features. On the customer end, it's as simple as opening your email and tapping a rating. This makes customers more likely to respond and provides us with more data to work with. Other survey services we have tried are not that simple and we have gotten a much better response rate with Delighted.
Dave Becker | TrustRadius Reviewer

Whatfix

No answers on this topic

Return on Investment

Delighted

  • Negative ROI - this cost myself and my team way too much time, effort, and energy to ensure we were getting the right data. We make too many business decisions and customer communications based on our customer feedback programs, and data cleanliness - or lackthereof- truly made this a tough buy.
Jesse Brightman | TrustRadius Reviewer

Whatfix

  • The hope is that it will make claiming expenses easier for employees which would allow them get on with their jobs and also take a number of basic queries away from the administrative team. Actual numbers are yet to be determined.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Delighted

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Delighted Editions & Modules

Edition
Survey 100 people/month$25
Survey 750 people/month$49
Survey 2500 people/month$99
Survey 5000 people/month$149
Survey 10,000 people/month$249
    Additional Pricing Details
    10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.

    Whatfix

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Whatfix Editions & Modules

    Additional Pricing Details
    All Pricing models are customized and tailor-made according to the customer's requirement. Please contact sales@whatfix.com for more details.

    Rating Summary

    Add comparison