KACE Asset Management Appliance

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
KACE Asset Management Appliance
Score 7.1 out of 10
N/A
KACE Asset Management Appliance (formerly Dell's Asset Manager) from Quest Software is an IT asset management (ITAM) and software asset management (SAM) solution.N/A
Pricing
KACE Asset Management Appliance
Editions & Modules
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Offerings
Pricing Offerings
KACE Asset Management Appliance
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
KACE Asset Management Appliance
Considered Both Products
KACE Asset Management Appliance
Chose KACE Asset Management Appliance
We were not able to get SCCM to stabilize and work, it would continually fail to add computers to groups and fail to install programs/updates to computers in a defined group. Continually, user community forums kept recommending to replace it with another solution. JIRA is a …
Chose KACE Asset Management Appliance
DAM blows away what Free wear we were previous trying to tweak and change for use to benefit the County. But as we looked into DAM we saw much more available with this product compared to what we had been trying to use over the last 10 years. It took a lot of convincing to get …
Top Pros
Top Cons
Features
KACE Asset Management Appliance
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
KACE Asset Management Appliance
2.2
2 Ratings
110% below category average
Software and hardware inventory tracking7.02 Ratings
License management1.02 Ratings
Asset lifecycle monitoring1.02 Ratings
Contract management1.02 Ratings
Asset relationship management1.02 Ratings
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KACE Asset Management Appliance
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User Ratings
KACE Asset Management Appliance
Likelihood to Recommend
5.0
(2 ratings)
User Testimonials
KACE Asset Management Appliance
Likelihood to Recommend
Quest
The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.
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Pros
Quest
  • Gives you real time data to systems on my network.
  • I can get information on all applications running on devices on my network.
  • I can get information on what systems are not currently patched and up to date with MS and Virus definitions!
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Cons
Quest
  • Configuring automated software installs is difficult, and logs do not present useful information for troubleshooting.
  • Customer support will just refer you to search itninja.com when you call in for support issues.
  • KACE community site (itninja.com), has outdated documentation, and answers to questions are usually vague at best.
  • KACE Amp agent constantly breaks, and has to be re-installed on end user computers.
  • A parent-child relationship in the ticketing system requires you to create a process.
  • Remote provisioning fails consistently and does not provide any useful information as to why it failed.
  • K1000 is overpriced for the jobs it actually performs and the work that is required to maintain it.
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Alternatives Considered
Quest
DAM blows away what Free wear we were previous trying to tweak and change for use to benefit the County. But as we looked into DAM we saw much more available with this product compared to what we had been trying to use over the last 10 years. It took a lot of convincing to get County Administration on board with County IT but after we had Dell come in and demo software and appliand to BOS and County Administrator they saw the added benefits of going with DAM! It has been a great addition to our County IT tools!
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Return on Investment
Quest
  • Asset Tracking works exceptionally well, until the AMP agent breaks an endpoint machine. Quick re-install of the AMP agent usually resolves the issue.
  • The remote provisioning tool fails 90% of the time. If this worked properly or informed us why the remote provisioning failed, this tool could become an invaluable asset.
  • We canceled the support contact because the renewal price was expensive and cost just as much as the initial purchase price.
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