AlienVault USM vs. KACE Asset Management Appliance

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AlienVault USM
Score 8.0 out of 10
N/A
AlienVault® Unified Security Management® (USM) delivers threat detection, incident response, and compliance management in one unified platform. It is designed to combine all the essential security capabilities needed for effective security monitoring across cloud and on-premises environments, including SIEM, intrusion detection, vulnerability management, as well as continuous threat intelligence updates. The vendor states that even for resource-limited IT security teams, AlienVault…
$1,075
per month
KACE Asset Management Appliance
Score 7.1 out of 10
N/A
KACE Asset Management Appliance (formerly Dell's Asset Manager) from Quest Software is an IT asset management (ITAM) and software asset management (SAM) solution.N/A
Pricing
AlienVault USMKACE Asset Management Appliance
Editions & Modules
Essentials
$1,075
per month
Standard
$1,695
per month
Premium
$2,595
per month
No answers on this topic
Offerings
Pricing Offerings
AlienVault USMKACE Asset Management Appliance
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
AlienVault USMKACE Asset Management Appliance
Considered Both Products
AlienVault USM
KACE Asset Management Appliance

No answer on this topic

Top Pros
Top Cons
Features
AlienVault USMKACE Asset Management Appliance
Security Information and Event Management (SIEM)
Comparison of Security Information and Event Management (SIEM) features of Product A and Product B
AlienVault USM
8.0
8 Ratings
3% above category average
KACE Asset Management Appliance
-
Ratings
Centralized event and log data collection8.58 Ratings00 Ratings
Correlation8.58 Ratings00 Ratings
Event and log normalization/management8.08 Ratings00 Ratings
Deployment flexibility8.67 Ratings00 Ratings
Integration with Identity and Access Management Tools7.35 Ratings00 Ratings
Custom dashboards and workspaces7.08 Ratings00 Ratings
Host and network-based intrusion detection8.05 Ratings00 Ratings
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
AlienVault USM
-
Ratings
KACE Asset Management Appliance
2.2
2 Ratings
110% below category average
Software and hardware inventory tracking00 Ratings7.02 Ratings
License management00 Ratings1.02 Ratings
Asset lifecycle monitoring00 Ratings1.02 Ratings
Contract management00 Ratings1.02 Ratings
Asset relationship management00 Ratings1.02 Ratings
Best Alternatives
AlienVault USMKACE Asset Management Appliance
Small Businesses

No answers on this topic

ConnectWise RMM
ConnectWise RMM
Score 8.1 out of 10
Medium-sized Companies
Splunk Enterprise
Splunk Enterprise
Score 8.3 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
Enterprises
Microsoft Sentinel
Microsoft Sentinel
Score 8.5 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlienVault USMKACE Asset Management Appliance
Likelihood to Recommend
8.8
(391 ratings)
5.0
(2 ratings)
Likelihood to Renew
7.2
(18 ratings)
-
(0 ratings)
Usability
6.7
(34 ratings)
-
(0 ratings)
Availability
6.4
(3 ratings)
-
(0 ratings)
Performance
7.3
(3 ratings)
-
(0 ratings)
Support Rating
7.3
(25 ratings)
-
(0 ratings)
In-Person Training
4.5
(1 ratings)
-
(0 ratings)
Online Training
8.3
(6 ratings)
-
(0 ratings)
Implementation Rating
6.4
(38 ratings)
-
(0 ratings)
Configurability
8.0
(3 ratings)
-
(0 ratings)
Ease of integration
7.3
(3 ratings)
-
(0 ratings)
Product Scalability
6.3
(3 ratings)
-
(0 ratings)
Vendor post-sale
7.6
(3 ratings)
-
(0 ratings)
Vendor pre-sale
8.2
(3 ratings)
-
(0 ratings)
User Testimonials
AlienVault USMKACE Asset Management Appliance
Likelihood to Recommend
AT&T Cybersecurity
At this point I'm saying a 4. While the marketing material make it appear to be easy to use and it was relatively easy to set up, as previously mentioned, each event description is based upon the individual asset making it nearly impossible for the administrator to be a SME for each asset. For example, if one of the assets reporting is a router, the administrator monitoring alerts would need to know what the various events are that can be triggered as an event for the particular router; however, if the asset is a workstation, the administrator would need to know the various events that are triggered for workstations.
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Quest
The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.
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Pros
AT&T Cybersecurity
  • AlienVault USM is simple and easy to deploy. Sensors can be deployed in as little as 15 minutes through the setup wizard.
  • The USM UI is easy to understand. I've trained multiple analysts who are able to perform their duties on their first day, in part because of USM Anywhere's ease of use.
  • Top-notch built-in compliance templates and reporting features.
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Quest
  • Gives you real time data to systems on my network.
  • I can get information on all applications running on devices on my network.
  • I can get information on what systems are not currently patched and up to date with MS and Virus definitions!
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Cons
AT&T Cybersecurity
  • Personally, I've wished I could purchase a service that would configure AV for my environment. I get a lot of traffic on a daily basis and I almost need to hire an analyst that just works on AV.
  • Some of the filters when looking for a specific alert aren't that easy to use.
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Quest
  • Configuring automated software installs is difficult, and logs do not present useful information for troubleshooting.
  • Customer support will just refer you to search itninja.com when you call in for support issues.
  • KACE community site (itninja.com), has outdated documentation, and answers to questions are usually vague at best.
  • KACE Amp agent constantly breaks, and has to be re-installed on end user computers.
  • A parent-child relationship in the ticketing system requires you to create a process.
  • Remote provisioning fails consistently and does not provide any useful information as to why it failed.
  • K1000 is overpriced for the jobs it actually performs and the work that is required to maintain it.
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Likelihood to Renew
AT&T Cybersecurity
The centralized logging and retention for PCI compliance was our main driver, and it is meeting that need. Otherwise there has been enough frustration with the lack of documentation and the need to customize through the CLI that I would be open to alternatives.
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Quest
No answers on this topic
Usability
AT&T Cybersecurity
Once you are able to navigate the different panels, finding what you need is quite easily. Before getting used it it can be a bit of challenge . Each panel is quite well laid out and the filtering search capabilities are quite strong.
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Quest
No answers on this topic
Reliability and Availability
AT&T Cybersecurity
We do have issues with maintenance on the AlienVault USM as the disk fills up from time to time with other data sources. Sources for scanning logs and net flow data isn't calculated in regular disk maintenance and can easily fill up our disk if we do not keep an eye on it with some custom Nagios plugins. The system does properly trim logging data from logging sources properly.
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Quest
No answers on this topic
Performance
AT&T Cybersecurity
With the latest release of AlienVault USM overall performance has not been an issue. We have noticed single source events per second does not scale well with the overall system. 2,000eps on a vmware system with a single source produces delays of up to an hour for us. Pages, reporting and even raw log searches are rather quick though.
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Quest
No answers on this topic
Support Rating
AT&T Cybersecurity
The support we received from alienvault was excellent. They went above and beyond in making sure everything was working as it needed to be. They REALLY want their product implementation to be a success and our security goals be achieved. They are like a member of our security team.
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Quest
No answers on this topic
In-Person Training
AT&T Cybersecurity
I did not have any experience with "in person" training directly. The free online classes offered for a half a day are based on the actual training offered. These little teasers are very good and well worth your time to learn a few quick and dirty ways of getting more information from your SIEM
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Quest
No answers on this topic
Online Training
AT&T Cybersecurity
It was very well organized and helpful in using the product to the fullest extent. The instructor allowed time for folks who were involved with managed services to receive tuning tips in order to better support their customers. In addition, the course materials were automatically updated when the new version came out.
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Quest
No answers on this topic
Implementation Rating
AT&T Cybersecurity
AlienVault USM was a very simple to implement and get up and running. We started with a trial version and had that up and going within an hour of receiving email instructions from the sales engineer. We never had to contact support to get the system up and going. It was extremely easy to convert over to a full license once we started with a paid version.
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Quest
No answers on this topic
Alternatives Considered
AT&T Cybersecurity
Splunk's ES is a paid add-on on top of an already pricey product. Finding a MSSP that supports Splunk and isn't a 6 figure annual commitment seems unlikely. LogRhythm did not have a cloud-based solution when we were considering SIEMs. Fantastic product though and have a good MSSP base. Devo did not have a MSSP partner base when we looked. Their product is fantastic too. AlienVault USM has good partners to choose from as well as an affordable cloud model, that's why we chose it.
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Quest
DAM blows away what Free wear we were previous trying to tweak and change for use to benefit the County. But as we looked into DAM we saw much more available with this product compared to what we had been trying to use over the last 10 years. It took a lot of convincing to get County Administration on board with County IT but after we had Dell come in and demo software and appliand to BOS and County Administrator they saw the added benefits of going with DAM! It has been a great addition to our County IT tools!
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Scalability
AT&T Cybersecurity
The AlienVault USM is not very scalable. Some scalability can be achieved by installing additional sensors, but this only offers 500eps per sensor and is still overall limited by the installation type of VM or physical. We have also noticed the EPS (events per second) is rated overall and not towards a single source. A single source on a very healthy VMware partition tops out at 2,000eps for us, no matter how we configure it. Maybe this is a problem of the 5.2 release?
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Quest
No answers on this topic
Return on Investment
AT&T Cybersecurity
  • Once you hit the 150 asset mark, you have to jump to their unlimited license. There is no middle ground. We were only 10 or so assets above the 150 so we had to chose to either not monitor those assets or pay the price of the upgrade.
  • AlienVault brings all the information to one place which makes it much quicker to track down problems.
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Quest
  • Asset Tracking works exceptionally well, until the AMP agent breaks an endpoint machine. Quick re-install of the AMP agent usually resolves the issue.
  • The remote provisioning tool fails 90% of the time. If this worked properly or informed us why the remote provisioning failed, this tool could become an invaluable asset.
  • We canceled the support contact because the renewal price was expensive and cost just as much as the initial purchase price.
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ScreenShots

AlienVault USM Screenshots

Screenshot of USM Anywhere NIDS Dashboard