What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
51 Ratings
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 4.7 out of 100

Druva Phoenix

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
51 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

Dell EMC Networker

Networker is only suited for one thing: being a front end for good hardware. We love our Data Domains, the dedupe is insane and they ingest data rapidly. You'd be better off using Veeam, which can talk to the Data Domains natively (that's what we're doing now).
Anonymous | TrustRadius Reviewer

Druva Phoenix

We'd always felt a little uncomfortable about our backup routines. Sync'd copies of our Unix file servers on NAS boxes didn't feel like best practice, and the less said about Windows Server Backup the better. When Druva came along it made us all sit up, think and then issue an intrigued "hmmmmm" sound. Off-site backup without the hassle of stuffing pockets with DAT tapes? "Hmmmmm... this could work". Right now, all of our major systems are still on-premises based—two server rooms separated by 200m of single-mode fibre. Backing up each location to the other room worked OK, but we never really felt truly safe from a major disaster. Druva Phoenix simplifies things considerably, whilst seriously increasing our business continuity prospects. Obviously our original approach to backups was, given that the NAS devices had been bought some years ago, largely free. The systems involved were rather too bespoke and, quite frankly, fragile. Using this Enterprise-class solution has brought in additional costs, but you largely get what you pay for; simplicity and reliability.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Data Center Backup

Dell EMC Networker
4.1
Druva Phoenix
8.8
Universal recovery
Dell EMC Networker
3.0
Druva Phoenix
8.8
Live recovery
Dell EMC Networker
5.5
Druva Phoenix
8.5
Recovery verification
Dell EMC Networker
4.5
Druva Phoenix
8.6
Business application protection
Dell EMC Networker
3.5
Druva Phoenix
8.7
Multiple backup destinations
Dell EMC Networker
4.0
Druva Phoenix
8.9
Incremental backup identification
Dell EMC Networker
3.0
Druva Phoenix
8.9
Backup to the cloud
Dell EMC Networker
3.0
Druva Phoenix
9.5
Deduplication and file compression
Dell EMC Networker
7.5
Druva Phoenix
9.1
Snapshots
Dell EMC Networker
5.5
Druva Phoenix
9.2
Flexible deployment
Dell EMC Networker
1.5
Druva Phoenix
8.5
Management dashboard
Dell EMC Networker
1.0
Druva Phoenix
8.4
Platform support
Dell EMC Networker
5.9
Druva Phoenix
8.3
Retention options
Dell EMC Networker
3.5
Druva Phoenix
8.7
Encryption
Dell EMC Networker
5.9
Druva Phoenix
9.0

Pros

Dell EMC Networker

  • When used with a Data Domain appliance, using either DDBOOST or a VTL, it is quick and does a wonderful job of deduplication. We have 2.3 PB stored on a 140 TB DD 4500. While this is expensive storage, the cost for 2+ PB would be even higher.
  • It does a good job of brick-level backups of Exchange mailboxes, and does so in very good time. A few hours backs up our entire organizations mailbox stores in a way that provides object level restore.
  • Used in combination with DPA (Data Protection Advisor), it has a very good reporting capability. DPA, however, requires more than just surface knowledge in order to get really good reports, and the DDOS changes can wreck havoc with customized reports.
Anonymous | TrustRadius Reviewer

Druva Phoenix

  • Cloud-based, easy to set up, configure backup policies, and administer.
  • Upgrade Backup Proxies on the fly from the Cloud as soon as a new agent version is available.
  • It's easy to scale by installing additional backup proxies when there is an increase in workloads.
  • Optimal use of Internet Bandwidth.
Anonymous | TrustRadius Reviewer

Cons

Dell EMC Networker

  • Networker's customer service could use a bit of improvement. While some problems are handled quickly, complex issues sometimes have limited responses with difficulty to escalate up the chain.
  • Networker prior to version 9 is using outdated policy configuration which tends to make some backup windows and obligations awkward.
  • Networker needs a bit better method for accommodating plugin integration with other applications, and better documentation on implementation of those modules.
Anonymous | TrustRadius Reviewer

Druva Phoenix

  • It would be nice to have more control over levels if different users - specifically in controlling what email notifications the second admin receives.
  • While the tutorials give great instructions, perhaps setting up some jobs could be a little more intuitive.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Dell EMC Networker

Dell EMC Networker 1.0
Based on 1 answer
There are three reasons for not renewing our use of NetWorker: 1) the rising and extremely high cost of support and proprietary hardware needed for deduplication, 2) the complete unreliability of the product (we couldn't recover from a true disaster if we wanted to), and 3) the horrible support from EMC for the product
Anonymous | TrustRadius Reviewer

Druva Phoenix

No score
No answers yet
No answers on this topic

Usability

Dell EMC Networker

Dell EMC Networker 3.0
Based on 2 answers
Use this, and then use Veeam. Or literally just about anything else. It's a powerful engine with a crappy paint job and a rusty frame.
Anonymous | TrustRadius Reviewer

Druva Phoenix

Druva Phoenix 8.9
Based on 33 answers
Certain backup solutions can be cumbersome on how they actually work. Where that's properly deploying hardware or software that will house the backups. Druva is different where the software and infrastructure is completely managed. All we needed to do is deploy agents and proxies and point the backups to Druva Phoenix
Tyler Cook | TrustRadius Reviewer

Support Rating

Dell EMC Networker

Dell EMC Networker 7.0
Based on 3 answers
The support team has always been good, and there is never an issue that can't be resolved. The techs are competent and know the product. The slightly less than perfect rating I'm giving is because Support shouldn't carry the burden themselves. We hear from Dell sales people all the time, but they never call and ask about this product, nor do they offer to upsell it or make it better. That lack of sales support and coherence hurts the overall rating a bit. When I spend my company's money on your product, I expect you to at least ACT like you care, if not actually care for real. It influences my opinion and future purchasing habits.
Anonymous | TrustRadius Reviewer

Druva Phoenix

Druva Phoenix 9.2
Based on 39 answers
The people assisting us with the Druva Phoenix PoC (pre-sales) and the issues we were having (support and engineering) were very professional, responsive, knowledgeable and pleasant to work with. After increasing the logging level, the cause of the issue was found and a patch was created and installed in a short amount of time.
Anonymous | TrustRadius Reviewer

Implementation Rating

Dell EMC Networker

Dell EMC Networker 1.0
Based on 1 answer
How can anyone build a house without a blueprint? NetWorker was ramrodded into place here without a design or implementation plan. The result was a setup that was doomed from the start and never worked reliable over the full three years of our contract obligation.
Anonymous | TrustRadius Reviewer

Druva Phoenix

No score
No answers yet
No answers on this topic

Alternatives Considered

Dell EMC Networker

We've been actively looking at other products such as Rubrik or Cohesity in order to get a better experience as well as lower our overall time invested in running backups. Dell EMC Networker fails to stand up to these products in most ways. In our evaluations it was both easier to understand the different systems as well as talk to the software/hardware via APIs.
Anonymous | TrustRadius Reviewer

Druva Phoenix

We originally had a local 3rd party IT firm handling our back-ups. Although it was a much-reduced cost, they were not able to handle much of our capacity or requests, as well as charging extra for restoring data. When we broke away from them, the main two products we looked at were Druva and Unitrends. We went with Druva for the full cloud solution as we did not have room for or want any more hardware. The price was comparable.
Willard Stark | TrustRadius Reviewer

Return on Investment

Dell EMC Networker

  • Networker has helped reduce risk of data loss. We have many compensating controls for business user level data but Networker has been helpful with full image recoveries. Sometimes an IT mistake can be hard to back out of and/or rebuilding from scratch isn't a good option. Networker has helped save lots of IT engineer's time in our company.
Josh Dix | TrustRadius Reviewer

Druva Phoenix

  • Reliability - Backups are completed on time or there are explanations about failures and how to correct them.
  • Value pricing - We like the OpEx model: affordable subscription rate and ability to manage our spending.
  • The simple restoration process, with options for overwriting the source or duplicating it.
Ross Parrent | TrustRadius Reviewer

Screenshots

Pricing Details

Dell EMC Networker

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Druva Phoenix

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Dell EMC Networker
2.5
Druva Phoenix
8.8

Likelihood to Renew

Dell EMC Networker
1.0
Druva Phoenix

Usability

Dell EMC Networker
3.0
Druva Phoenix
8.9

Support Rating

Dell EMC Networker
7.0
Druva Phoenix
9.2

Implementation Rating

Dell EMC Networker
1.0
Druva Phoenix

Add comparison