What users are saying about
2 Ratings
4 Ratings
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Score 7.1 out of 100
2 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Deltek WorkBook

My recommendation very much depends on who the colleague is. I would recommend WorkBook if it is an accountant, project manager or someone similar, and if the setup is done within WorkBook and passwords, etc. are being used within WorkBook only. I would tell IT Managers to avoid the application and think twice in terms of access management etc.
Christopher Fritz | TrustRadius Reviewer

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Deltek WorkBook
7.8
Dimelo
Task Management
Deltek WorkBook
8.1
Dimelo
Resource Management
Deltek WorkBook
9.0
Dimelo
Gantt Charts
Deltek WorkBook
9.0
Dimelo
Scheduling
Deltek WorkBook
9.0
Dimelo
Workflow Automation
Deltek WorkBook
6.1
Dimelo
Team Collaboration
Deltek WorkBook
6.1
Dimelo
Support for Agile Methodology
Deltek WorkBook
10.0
Dimelo
Support for Waterfall Methodology
Deltek WorkBook
10.0
Dimelo
Document Management
Deltek WorkBook
6.1
Dimelo
Email integration
Deltek WorkBook
6.1
Dimelo
Mobile Access
Deltek WorkBook
4.1
Dimelo
Timesheet Tracking
Deltek WorkBook
7.1
Dimelo
Change request and Case Management
Deltek WorkBook
10.0
Dimelo
Budget and Expense Management
Deltek WorkBook
8.0
Dimelo

Professional Services Automation

Deltek WorkBook
6.1
Dimelo
Quotes/estimates
Deltek WorkBook
5.2
Dimelo
Invoicing
Deltek WorkBook
6.1
Dimelo
Project & financial reporting
Deltek WorkBook
6.1
Dimelo
Integration with accounting software
Deltek WorkBook
7.1
Dimelo

Sales Force Automation

Deltek WorkBook
Dimelo
8.9
Customer data management / contact management
Deltek WorkBook
Dimelo
9.0
Workflow management
Deltek WorkBook
Dimelo
9.0
Territory management
Deltek WorkBook
Dimelo
9.0
Opportunity management
Deltek WorkBook
Dimelo
9.0
Integration with email client (e.g., Outlook or Gmail)
Deltek WorkBook
Dimelo
9.0
Contract management
Deltek WorkBook
Dimelo
9.0
Quote & order management
Deltek WorkBook
Dimelo
9.0
Interaction tracking
Deltek WorkBook
Dimelo
9.0
Channel / partner relationship management
Deltek WorkBook
Dimelo
8.0

Customer Service & Support

Deltek WorkBook
Dimelo
8.1
Case management
Deltek WorkBook
Dimelo
8.2
Call center management
Deltek WorkBook
Dimelo
8.0
Help desk management
Deltek WorkBook
Dimelo
8.0

Marketing Automation

Deltek WorkBook
Dimelo
8.2
Lead management
Deltek WorkBook
Dimelo
7.4
Email marketing
Deltek WorkBook
Dimelo
9.0

CRM Project Management

Deltek WorkBook
Dimelo
8.1
Task management
Deltek WorkBook
Dimelo
7.4
Billing and invoicing management
Deltek WorkBook
Dimelo
8.0
Reporting
Deltek WorkBook
Dimelo
8.8

CRM Reporting & Analytics

Deltek WorkBook
Dimelo
7.5
Forecasting
Deltek WorkBook
Dimelo
6.4
Pipeline visualization
Deltek WorkBook
Dimelo
8.0
Customizable reports
Deltek WorkBook
Dimelo
8.0

Customization

Deltek WorkBook
Dimelo
8.6
Custom fields
Deltek WorkBook
Dimelo
7.4
Custom objects
Deltek WorkBook
Dimelo
9.0
Scripting environment
Deltek WorkBook
Dimelo
9.0
API for custom integration
Deltek WorkBook
Dimelo
9.0

Security

Deltek WorkBook
Dimelo
8.0
Single sign-on capability
Deltek WorkBook
Dimelo
8.0
Role-based user permissions
Deltek WorkBook
Dimelo
8.0

Social CRM

Deltek WorkBook
Dimelo
8.9
Social data
Deltek WorkBook
Dimelo
9.0
Social engagement
Deltek WorkBook
Dimelo
8.8

Integrations with 3rd-party Software

Deltek WorkBook
Dimelo
8.6
Marketing automation
Deltek WorkBook
Dimelo
8.2
Compensation management
Deltek WorkBook
Dimelo
9.0

Platform

Deltek WorkBook
Dimelo
8.0
Mobile access
Deltek WorkBook
Dimelo
8.0

Pros

Deltek WorkBook

  • Workbook handles all processes in a consultancy company
  • Workflow options on all thinkable processes
  • Support global growth and intercompany management
  • Strong planning tool
  • Able to manage multiple clients to one project
  • Advanced template set-up
  • The communication module, so all relevant information is available on the projects
  • Flexible planning and project management
Frants E. Moraitis | TrustRadius Reviewer

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

Cons

Deltek WorkBook

  • The integrations on IT level are not great and should be improved.
  • Change of IP's that's used for logins are being changed without reporting it to super users.
Christopher Fritz | TrustRadius Reviewer

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Deltek WorkBook

Timelog, e-conomic project module and podio
Frants E. Moraitis | TrustRadius Reviewer

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

Return on Investment

Deltek WorkBook

  • WorkBook is one of the cheaper solutions on the market, which, in the long term, gives a great ROI.
  • We have spent a lot of time on support which is a negative impact.
Christopher Fritz | TrustRadius Reviewer

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Deltek WorkBook

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$19*

* per month

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Deltek WorkBook
7.1
Dimelo
8.2

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