What users are saying about
4 Ratings
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Score 7.1 out of 100
31 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Deltek WorkBook

My recommendation very much depends on who the colleague is. I would recommend WorkBook if it is an accountant, project manager or someone similar, and if the setup is done within WorkBook and passwords, etc. are being used within WorkBook only. I would tell IT Managers to avoid the application and think twice in terms of access management etc.
Christopher Fritz | TrustRadius Reviewer

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Deltek WorkBook
7.8
Pega Customer Engagement Suite
Task Management
Deltek WorkBook
8.1
Pega Customer Engagement Suite
Resource Management
Deltek WorkBook
9.0
Pega Customer Engagement Suite
Gantt Charts
Deltek WorkBook
9.0
Pega Customer Engagement Suite
Scheduling
Deltek WorkBook
9.0
Pega Customer Engagement Suite
Workflow Automation
Deltek WorkBook
6.1
Pega Customer Engagement Suite
Team Collaboration
Deltek WorkBook
6.1
Pega Customer Engagement Suite
Support for Agile Methodology
Deltek WorkBook
10.0
Pega Customer Engagement Suite
Support for Waterfall Methodology
Deltek WorkBook
10.0
Pega Customer Engagement Suite
Document Management
Deltek WorkBook
6.1
Pega Customer Engagement Suite
Email integration
Deltek WorkBook
6.1
Pega Customer Engagement Suite
Mobile Access
Deltek WorkBook
4.1
Pega Customer Engagement Suite
Timesheet Tracking
Deltek WorkBook
7.1
Pega Customer Engagement Suite
Change request and Case Management
Deltek WorkBook
10.0
Pega Customer Engagement Suite
Budget and Expense Management
Deltek WorkBook
8.0
Pega Customer Engagement Suite

Professional Services Automation

Deltek WorkBook
6.1
Pega Customer Engagement Suite
Quotes/estimates
Deltek WorkBook
5.2
Pega Customer Engagement Suite
Invoicing
Deltek WorkBook
6.1
Pega Customer Engagement Suite
Project & financial reporting
Deltek WorkBook
6.1
Pega Customer Engagement Suite
Integration with accounting software
Deltek WorkBook
7.1
Pega Customer Engagement Suite

Sales Force Automation

Deltek WorkBook
Pega Customer Engagement Suite
7.6
Customer data management / contact management
Deltek WorkBook
Pega Customer Engagement Suite
7.3
Workflow management
Deltek WorkBook
Pega Customer Engagement Suite
8.0
Territory management
Deltek WorkBook
Pega Customer Engagement Suite
6.6
Opportunity management
Deltek WorkBook
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
Deltek WorkBook
Pega Customer Engagement Suite
7.3
Interaction tracking
Deltek WorkBook
Pega Customer Engagement Suite
8.4

Customer Service & Support

Deltek WorkBook
Pega Customer Engagement Suite
8.6
Case management
Deltek WorkBook
Pega Customer Engagement Suite
8.9
Call center management
Deltek WorkBook
Pega Customer Engagement Suite
8.6
Help desk management
Deltek WorkBook
Pega Customer Engagement Suite
8.2

Marketing Automation

Deltek WorkBook
Pega Customer Engagement Suite
8.0
Lead management
Deltek WorkBook
Pega Customer Engagement Suite
7.9
Email marketing
Deltek WorkBook
Pega Customer Engagement Suite
8.0

CRM Project Management

Deltek WorkBook
Pega Customer Engagement Suite
8.1
Task management
Deltek WorkBook
Pega Customer Engagement Suite
8.4
Reporting
Deltek WorkBook
Pega Customer Engagement Suite
7.7

CRM Reporting & Analytics

Deltek WorkBook
Pega Customer Engagement Suite
8.0
Pipeline visualization
Deltek WorkBook
Pega Customer Engagement Suite
8.1
Customizable reports
Deltek WorkBook
Pega Customer Engagement Suite
8.0

Customization

Deltek WorkBook
Pega Customer Engagement Suite
7.6
Custom fields
Deltek WorkBook
Pega Customer Engagement Suite
8.0
Custom objects
Deltek WorkBook
Pega Customer Engagement Suite
7.8
Scripting environment
Deltek WorkBook
Pega Customer Engagement Suite
7.5
API for custom integration
Deltek WorkBook
Pega Customer Engagement Suite
7.0

Security

Deltek WorkBook
Pega Customer Engagement Suite
8.2
Single sign-on capability
Deltek WorkBook
Pega Customer Engagement Suite
8.1
Role-based user permissions
Deltek WorkBook
Pega Customer Engagement Suite
8.2

Social CRM

Deltek WorkBook
Pega Customer Engagement Suite
7.6
Social data
Deltek WorkBook
Pega Customer Engagement Suite
7.8
Social engagement
Deltek WorkBook
Pega Customer Engagement Suite
7.5

Integrations with 3rd-party Software

Deltek WorkBook
Pega Customer Engagement Suite
7.0
Marketing automation
Deltek WorkBook
Pega Customer Engagement Suite
7.0

Platform

Deltek WorkBook
Pega Customer Engagement Suite
8.2
Mobile access
Deltek WorkBook
Pega Customer Engagement Suite
8.2

Pros

Deltek WorkBook

  • Workbook handles all processes in a consultancy company
  • Workflow options on all thinkable processes
  • Support global growth and intercompany management
  • Strong planning tool
  • Able to manage multiple clients to one project
  • Advanced template set-up
  • The communication module, so all relevant information is available on the projects
  • Flexible planning and project management
Frants E. Moraitis | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Deltek WorkBook

  • The integrations on IT level are not great and should be improved.
  • Change of IP's that's used for logins are being changed without reporting it to super users.
Christopher Fritz | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Alternatives Considered

Deltek WorkBook

Timelog, e-conomic project module and podio
Frants E. Moraitis | TrustRadius Reviewer

Pega Customer Engagement Suite

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Deltek WorkBook

  • WorkBook is one of the cheaper solutions on the market, which, in the long term, gives a great ROI.
  • We have spent a lot of time on support which is a negative impact.
Christopher Fritz | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Pega Customer Engagement Suite

Pricing Details

Deltek WorkBook

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$19*

* per month

Pega Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Deltek WorkBook
7.1
Pega Customer Engagement Suite
7.9

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