What users are saying about
110 Ratings
4 Ratings
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Score 7.1 out of 100
110 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

Deltek WorkBook

My recommendation very much depends on who the colleague is. I would recommend WorkBook if it is an accountant, project manager or someone similar, and if the setup is done within WorkBook and passwords, etc. are being used within WorkBook only. I would tell IT Managers to avoid the application and think twice in terms of access management etc.
Christopher Fritz | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Deltek WorkBook
7.8
SAP CRM
Task Management
Deltek WorkBook
8.1
SAP CRM
Resource Management
Deltek WorkBook
9.0
SAP CRM
Gantt Charts
Deltek WorkBook
9.0
SAP CRM
Scheduling
Deltek WorkBook
9.0
SAP CRM
Workflow Automation
Deltek WorkBook
6.1
SAP CRM
Team Collaboration
Deltek WorkBook
6.1
SAP CRM
Support for Agile Methodology
Deltek WorkBook
10.0
SAP CRM
Support for Waterfall Methodology
Deltek WorkBook
10.0
SAP CRM
Document Management
Deltek WorkBook
6.1
SAP CRM
Email integration
Deltek WorkBook
6.1
SAP CRM
Mobile Access
Deltek WorkBook
4.1
SAP CRM
Timesheet Tracking
Deltek WorkBook
7.1
SAP CRM
Change request and Case Management
Deltek WorkBook
10.0
SAP CRM
Budget and Expense Management
Deltek WorkBook
8.0
SAP CRM

Professional Services Automation

Deltek WorkBook
6.1
SAP CRM
Quotes/estimates
Deltek WorkBook
5.2
SAP CRM
Invoicing
Deltek WorkBook
6.1
SAP CRM
Project & financial reporting
Deltek WorkBook
6.1
SAP CRM
Integration with accounting software
Deltek WorkBook
7.1
SAP CRM

Sales Force Automation

Deltek WorkBook
SAP CRM
7.2
Customer data management / contact management
Deltek WorkBook
SAP CRM
7.8
Workflow management
Deltek WorkBook
SAP CRM
7.1
Territory management
Deltek WorkBook
SAP CRM
6.4
Opportunity management
Deltek WorkBook
SAP CRM
7.0
Integration with email client (e.g., Outlook or Gmail)
Deltek WorkBook
SAP CRM
7.2
Contract management
Deltek WorkBook
SAP CRM
8.0
Quote & order management
Deltek WorkBook
SAP CRM
7.6
Interaction tracking
Deltek WorkBook
SAP CRM
7.3
Channel / partner relationship management
Deltek WorkBook
SAP CRM
6.7

Customer Service & Support

Deltek WorkBook
SAP CRM
6.6
Case management
Deltek WorkBook
SAP CRM
7.1
Call center management
Deltek WorkBook
SAP CRM
6.2
Help desk management
Deltek WorkBook
SAP CRM
6.4

Marketing Automation

Deltek WorkBook
SAP CRM
6.7
Lead management
Deltek WorkBook
SAP CRM
6.4
Email marketing
Deltek WorkBook
SAP CRM
7.1

CRM Project Management

Deltek WorkBook
SAP CRM
7.7
Task management
Deltek WorkBook
SAP CRM
8.1
Billing and invoicing management
Deltek WorkBook
SAP CRM
7.5
Reporting
Deltek WorkBook
SAP CRM
7.6

CRM Reporting & Analytics

Deltek WorkBook
SAP CRM
7.8
Forecasting
Deltek WorkBook
SAP CRM
7.8
Pipeline visualization
Deltek WorkBook
SAP CRM
7.5
Customizable reports
Deltek WorkBook
SAP CRM
8.2

Customization

Deltek WorkBook
SAP CRM
7.5
Custom fields
Deltek WorkBook
SAP CRM
8.0
Custom objects
Deltek WorkBook
SAP CRM
8.0
Scripting environment
Deltek WorkBook
SAP CRM
7.2
API for custom integration
Deltek WorkBook
SAP CRM
6.7

Security

Deltek WorkBook
SAP CRM
8.4
Single sign-on capability
Deltek WorkBook
SAP CRM
8.3
Role-based user permissions
Deltek WorkBook
SAP CRM
8.5

Social CRM

Deltek WorkBook
SAP CRM
6.4
Social data
Deltek WorkBook
SAP CRM
6.5
Social engagement
Deltek WorkBook
SAP CRM
6.3

Integrations with 3rd-party Software

Deltek WorkBook
SAP CRM
6.4
Marketing automation
Deltek WorkBook
SAP CRM
6.4
Compensation management
Deltek WorkBook
SAP CRM
6.4

Platform

Deltek WorkBook
SAP CRM
7.2
Mobile access
Deltek WorkBook
SAP CRM
7.2

Pros

Deltek WorkBook

  • Workbook handles all processes in a consultancy company
  • Workflow options on all thinkable processes
  • Support global growth and intercompany management
  • Strong planning tool
  • Able to manage multiple clients to one project
  • Advanced template set-up
  • The communication module, so all relevant information is available on the projects
  • Flexible planning and project management
Frants E. Moraitis | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

Deltek WorkBook

  • The integrations on IT level are not great and should be improved.
  • Change of IP's that's used for logins are being changed without reporting it to super users.
Christopher Fritz | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

Deltek WorkBook

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Support Rating

Deltek WorkBook

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 7.3
Based on 1 answer
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Alternatives Considered

Deltek WorkBook

Timelog, e-conomic project module and podio
Frants E. Moraitis | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

Deltek WorkBook

  • WorkBook is one of the cheaper solutions on the market, which, in the long term, gives a great ROI.
  • We have spent a lot of time on support which is a negative impact.
Christopher Fritz | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Deltek WorkBook

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$19*

* per month

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Deltek WorkBook
7.1
SAP CRM
6.6

Likelihood to Renew

Deltek WorkBook
SAP CRM
9.0

Support Rating

Deltek WorkBook
SAP CRM
7.3

Online Training

Deltek WorkBook
SAP CRM
7.0

Add comparison