What users are saying about
8 Ratings
61 Ratings
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Score 7.5 out of 100
8 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Email & Online Marketing

    9.1

    VerticalResponse

    91%

    HelpCrunch

    Feature Set Not Supported
    N/A
    VerticalResponse from Deluxe ranks higher in 9/9 features

    WYSIWYG email editor

    8.9
    89%
    6 Ratings
    N/A
    0 Ratings

    Dynamic content

    10.0
    100%
    4 Ratings
    N/A
    0 Ratings

    Ability to test dynamic content

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Landing pages

    8.8
    88%
    3 Ratings
    N/A
    0 Ratings

    A/B testing

    8.0
    80%
    4 Ratings
    N/A
    0 Ratings

    Mobile optimization

    7.0
    70%
    4 Ratings
    N/A
    0 Ratings

    Email deliverability reporting

    10.0
    100%
    14 Ratings
    N/A
    0 Ratings

    List management

    10.0
    100%
    7 Ratings
    N/A
    0 Ratings

    Triggered drip sequences

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    9.4

    VerticalResponse

    94%

    HelpCrunch

    Feature Set Not Supported
    N/A
    VerticalResponse from Deluxe ranks higher in 3/3 features

    Dashboards

    8.8
    88%
    8 Ratings
    N/A
    0 Ratings

    Standard reports

    9.4
    94%
    8 Ratings
    N/A
    0 Ratings

    Custom reports

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • VerticalResponse from Deluxe is rated higher in 1 area: Likelihood to Recommend
    • HelpCrunch is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    8.7

    VerticalResponse

    87%
    27 Ratings
    8.0

    HelpCrunch

    80%
    4 Ratings

    Likelihood to Renew

    8.6

    VerticalResponse

    86%
    19 Ratings

    HelpCrunch

    N/A
    0 Ratings

    Usability

    9.0

    VerticalResponse

    90%
    5 Ratings

    HelpCrunch

    N/A
    0 Ratings

    Availability

    10.0

    VerticalResponse

    100%
    2 Ratings

    HelpCrunch

    N/A
    0 Ratings

    Performance

    10.0

    VerticalResponse

    100%
    2 Ratings

    HelpCrunch

    N/A
    0 Ratings

    Support Rating

    8.0

    VerticalResponse

    80%
    8 Ratings
    10.0

    HelpCrunch

    100%
    2 Ratings

    Online Training

    9.0

    VerticalResponse

    90%
    1 Rating

    HelpCrunch

    N/A
    0 Ratings

    Implementation Rating

    10.0

    VerticalResponse

    100%
    8 Ratings

    HelpCrunch

    N/A
    0 Ratings

    Likelihood to Recommend

    Deluxe Corporation

    Vertical Response is a great tool for reaching out to customers en masse. The only time I don't use Vertical Response is when I am contacting one or two customers at a time. Otherwise, I almost exclusively use Vertical Response due to that fact I can track the efficacy of our marketing efforts
    Read full review

    HelpCrunch

    Pros: - It is very easy to deploy out of the box. - Has good integration with most large scale platform and Operating Systems. Cons: - Because it is SaaS based, the used cases are very specific.
    Read full review

    Pros

    Deluxe Corporation

    • The tools that they provide you with for building out emails are particularly easy to use. I love the drag and drop ability that gives anyone the opportunity to build professional looking emails without any extensive experience.
    • With the majority of people checking emails on mobile, it is necessary to have highly responsive designs and this tool does all the work for you, no developer is needed and that is a MAJOR plus.
    Read full review

    HelpCrunch

    • Fastest time to market - set up the application fast and easy.
    • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
    • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
    Read full review

    Cons

    Deluxe Corporation

    • The type face is small. Not sure if this is to avoid overwhelming the reader, but I could see this being an issue with vision-impaired people or people who don't see small print well.
    • Sometimes I find it takes multiple clicks to make one simple change. I wish there was a search field at the top of the screen that allowed me to jump directly to a client's entry to update it there.
    Read full review

    HelpCrunch

    • Not found any so far
    Read full review

    Pricing Details

    VerticalResponse

    Starting Price

    $9 per month

    Editions & Modules

    VerticalResponse editions and modules pricing
    EditionModules
    Basic$11.001
    Pro$16.002
    Pro Plus$196.003

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    HelpCrunch

    Starting Price

    $12 per month

    Editions & Modules

    HelpCrunch editions and modules pricing
    EditionModules
    Basic - Live chat$12.001
    Premium - Live chat$21.002
    Basic - Live chat+Emails$25.003
    Premium - Live chat+Emails$43.004

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

    Likelihood to Renew

    Deluxe Corporation

    Product is easy for both technical and non-technical people to use. A cost effective solution for sending out large number of messages. We can manage unsubscribes by individual accounts, so we can have multiple multiple accounts combined to maximize our buying power on credits. Effective API for sending/receiving data makes tool a valuable asset.
    Read full review

    HelpCrunch

    No answers on this topic

    Usability

    Deluxe Corporation

    I truly love this product. We are moving to an all-in-one system next year and my greatest fear in doing so is how much I will miss this platform. Although we are excited for things ahead, I will always keep Vertical Response in my back pocket incase I don't love the new platform as much
    Read full review

    HelpCrunch

    No answers on this topic

    Reliability and Availability

    Deluxe Corporation

    Never had an issue with uptime
    Read full review

    HelpCrunch

    No answers on this topic

    Performance

    Deluxe Corporation

    No issues
    Read full review

    HelpCrunch

    No answers on this topic

    Support Rating

    Deluxe Corporation

    At Vertical Response the help desk associates are courteous, knowledgeable and helpful. You can tell they enjoy what they do. And clearly, they are well trained because most times, the first point of contact is able to resolve any issue you may have. There have been very few times where an associate has needed to get back to me or escalate me to a supervisor
    Read full review

    HelpCrunch

    Always available, very knowledgeable, faster resolution.
    Read full review

    Online Training

    Deluxe Corporation

    Basic functions and online help...we used what was needed, at the time, and will continue to explore other online trainings as our functional needs expand
    Read full review

    HelpCrunch

    No answers on this topic

    Implementation Rating

    Deluxe Corporation

    Salesforce integration never worked right. We had to abandon.
    Read full review

    HelpCrunch

    No answers on this topic

    Alternatives Considered

    Deluxe Corporation

    In addition to using Vertical Response personally I also manage email marketing for clients that already use Mailchimp, Robly and Constant Contact. While most of these platforms all offer similar features I choose Vertical Response first if the client does not have a platform in place. Typically I am also teaching the client how to use this tool and the Vertical Response visual interface is very easy for me to teach a client how to navigate and create their own campaigns.
    Read full review

    HelpCrunch

    HelpCrunch is more affordable than other alternatives on the market and offers better customer support.
    Read full review

    Return on Investment

    Deluxe Corporation

    • We were able to blast out promotions our company was having to customers which created an increase in business.
    • By blasting out any service issues, it keeps our customers informed so that they are not wondering what is going on.
    • Allows us to store unsubscribed emails so that we are not constantly pestering people who do not want to be emailed.
    Read full review

    HelpCrunch

    • Great price point.
    • Effective self service platform.
    • Good alerting solution.
    Read full review

    Screenshots

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