What users are saying about
61 Ratings
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Score 7.5 out of 100
43 Ratings
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Score 7.6 out of 100

Feature Set Ratings

    Email & Online Marketing

    9.1

    VerticalResponse

    91%

    Really Simple Systems

    Feature Set Not Supported
    N/A
    VerticalResponse from Deluxe ranks higher in 9/9 features

    WYSIWYG email editor

    8.9
    89%
    6 Ratings
    N/A
    0 Ratings

    Dynamic content

    10.0
    100%
    4 Ratings
    N/A
    0 Ratings

    Ability to test dynamic content

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Landing pages

    8.8
    88%
    3 Ratings
    N/A
    0 Ratings

    A/B testing

    8.0
    80%
    4 Ratings
    N/A
    0 Ratings

    Mobile optimization

    7.0
    70%
    4 Ratings
    N/A
    0 Ratings

    Email deliverability reporting

    10.0
    100%
    14 Ratings
    N/A
    0 Ratings

    List management

    10.0
    100%
    7 Ratings
    N/A
    0 Ratings

    Triggered drip sequences

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    9.4

    VerticalResponse

    94%

    Really Simple Systems

    Feature Set Not Supported
    N/A
    VerticalResponse from Deluxe ranks higher in 3/3 features

    Dashboards

    8.8
    88%
    8 Ratings
    N/A
    0 Ratings

    Standard reports

    9.4
    94%
    8 Ratings
    N/A
    0 Ratings

    Custom reports

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    VerticalResponse

    Feature Set Not Supported
    N/A
    7.3

    Really Simple Systems

    73%
    Really Simple Systems ranks higher in 6/6 features

    Customer data management / contact management

    N/A
    0 Ratings
    7.8
    78%
    33 Ratings

    Workflow management

    N/A
    0 Ratings
    7.2
    72%
    13 Ratings

    Territory management

    N/A
    0 Ratings
    6.9
    69%
    8 Ratings

    Opportunity management

    N/A
    0 Ratings
    7.7
    77%
    27 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    6.4
    64%
    25 Ratings

    Interaction tracking

    N/A
    0 Ratings
    7.5
    75%
    25 Ratings

    Customer Service & Support

    VerticalResponse

    Feature Set Not Supported
    N/A
    7.2

    Really Simple Systems

    72%
    Really Simple Systems ranks higher in 2/2 features

    Case management

    N/A
    0 Ratings
    7.4
    74%
    23 Ratings

    Help desk management

    N/A
    0 Ratings
    7.0
    70%
    24 Ratings

    Marketing Automation

    VerticalResponse

    Feature Set Not Supported
    N/A
    7.1

    Really Simple Systems

    71%
    Really Simple Systems ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    7.0
    70%
    24 Ratings

    Email marketing

    N/A
    0 Ratings
    7.3
    73%
    20 Ratings

    CRM Project Management

    VerticalResponse

    Feature Set Not Supported
    N/A
    7.0

    Really Simple Systems

    70%
    Really Simple Systems ranks higher in 2/2 features

    Task management

    N/A
    0 Ratings
    7.1
    71%
    27 Ratings

    Reporting

    N/A
    0 Ratings
    6.9
    69%
    25 Ratings

    CRM Reporting & Analytics

    VerticalResponse

    Feature Set Not Supported
    N/A
    6.6

    Really Simple Systems

    66%
    Really Simple Systems ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    6.4
    64%
    20 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    6.4
    64%
    21 Ratings

    Customizable reports

    N/A
    0 Ratings
    6.8
    68%
    24 Ratings

    Customization

    VerticalResponse

    Feature Set Not Supported
    N/A
    6.8

    Really Simple Systems

    68%
    Really Simple Systems ranks higher in 3/3 features

    Custom fields

    N/A
    0 Ratings
    7.1
    71%
    28 Ratings

    Custom objects

    N/A
    0 Ratings
    6.8
    68%
    24 Ratings

    API for custom integration

    N/A
    0 Ratings
    6.5
    65%
    17 Ratings

    Platform

    VerticalResponse

    Feature Set Not Supported
    N/A
    6.9

    Really Simple Systems

    69%
    Really Simple Systems ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    6.9
    69%
    21 Ratings

    Security

    VerticalResponse

    Feature Set Not Supported
    N/A
    7.8

    Really Simple Systems

    78%
    Really Simple Systems ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    7.8
    78%
    28 Ratings

    Attribute Ratings

    • VerticalResponse from Deluxe is rated higher in 2 areas: Likelihood to Recommend, Usability
    • Really Simple Systems is rated higher in 2 areas: Likelihood to Renew, Support Rating

    Likelihood to Recommend

    8.7

    VerticalResponse

    87%
    27 Ratings
    7.7

    Really Simple Systems

    77%
    34 Ratings

    Likelihood to Renew

    8.6

    VerticalResponse

    86%
    19 Ratings
    9.1

    Really Simple Systems

    91%
    1 Rating

    Usability

    9.0

    VerticalResponse

    90%
    5 Ratings
    7.8

    Really Simple Systems

    78%
    18 Ratings

    Availability

    10.0

    VerticalResponse

    100%
    2 Ratings

    Really Simple Systems

    N/A
    0 Ratings

    Performance

    10.0

    VerticalResponse

    100%
    2 Ratings

    Really Simple Systems

    N/A
    0 Ratings

    Support Rating

    8.0

    VerticalResponse

    80%
    8 Ratings
    8.1

    Really Simple Systems

    81%
    17 Ratings

    Online Training

    9.0

    VerticalResponse

    90%
    1 Rating

    Really Simple Systems

    N/A
    0 Ratings

    Implementation Rating

    10.0

    VerticalResponse

    100%
    8 Ratings

    Really Simple Systems

    N/A
    0 Ratings

    Likelihood to Recommend

    Deluxe Corporation

    Vertical Response is a great tool for reaching out to customers en masse. The only time I don't use Vertical Response is when I am contacting one or two customers at a time. Otherwise, I almost exclusively use Vertical Response due to that fact I can track the efficacy of our marketing efforts
    Read full review

    Really Simple Systems CRM

    If you have a customer/job where there are steps to be followed such as quotes, follow up, purchase orders received, etc. You can set reminders for a member of the team with their next step and they will be sent reminders. Works well as long as it is kept updated.
    Read full review

    Pros

    Deluxe Corporation

    • The tools that they provide you with for building out emails are particularly easy to use. I love the drag and drop ability that gives anyone the opportunity to build professional looking emails without any extensive experience.
    • With the majority of people checking emails on mobile, it is necessary to have highly responsive designs and this tool does all the work for you, no developer is needed and that is a MAJOR plus.
    Read full review

    Really Simple Systems CRM

    • Can send out marketing emailers within 5 minutes of an industry-specific update from any device
    • Sales dashboard [can be] built how I want it using the Really Simple Systems widgets
    • Activity integration from email accounts included
    • Manage my sales pipeline opportunities effectively
    Read full review

    Cons

    Deluxe Corporation

    • The type face is small. Not sure if this is to avoid overwhelming the reader, but I could see this being an issue with vision-impaired people or people who don't see small print well.
    • Sometimes I find it takes multiple clicks to make one simple change. I wish there was a search field at the top of the screen that allowed me to jump directly to a client's entry to update it there.
    Read full review

    Really Simple Systems CRM

    • Resends - I would like a simple [one-click] function to resend email campaigns to [non-openers.]
    • [Emails] that have been created but not sent or attached to a campaign I would like to see a place that they could be in [the] draft so I can come back to them at a later date without them appearing on the email list[.]
    Read full review

    Pricing Details

    VerticalResponse

    Starting Price

    $9 per month

    Editions & Modules

    VerticalResponse editions and modules pricing
    EditionModules
    Basic$11.001
    Pro$16.002
    Pro Plus$196.003

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Really Simple Systems

    Starting Price

    $8 per month

    Editions & Modules

    Really Simple Systems editions and modules pricing
    EditionModules
    Starter$151
    Professional$332
    Enterprise$503
    Free CRM04

    Footnotes

    1. per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
    2. per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
    3. per User, Unlimited Company Records, Unlimited Contacts, Unlimited Document Storage, MailSync, Advanced Reporting, Custom Settings, Advanced User Permission Levels, API Integration, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support , Top Priority Technical Support, Dedicated Account Manager, Free Online Team Training , Optional Marketing and Service Desk Modules
    4. 2 Users and 100 Company Records

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    All plans include free customer support and setup help.

    Likelihood to Renew

    Deluxe Corporation

    Product is easy for both technical and non-technical people to use. A cost effective solution for sending out large number of messages. We can manage unsubscribes by individual accounts, so we can have multiple multiple accounts combined to maximize our buying power on credits. Effective API for sending/receiving data makes tool a valuable asset.
    Read full review

    Really Simple Systems CRM

    No answers on this topic

    Usability

    Deluxe Corporation

    I truly love this product. We are moving to an all-in-one system next year and my greatest fear in doing so is how much I will miss this platform. Although we are excited for things ahead, I will always keep Vertical Response in my back pocket incase I don't love the new platform as much
    Read full review

    Really Simple Systems CRM

    Simple systems is great for smaller sales and marketing teams to log their territories and report on progress on their opportunities. There are many useful features such as tasks and reporting to show to management how opportunities are progressing and when the estimated close date would occur. The two main issues are scalability within larger [organizations] and the ease to duplicate contacts.
    Read full review

    Reliability and Availability

    Deluxe Corporation

    Never had an issue with uptime
    Read full review

    Really Simple Systems CRM

    No answers on this topic

    Performance

    Deluxe Corporation

    No issues
    Read full review

    Really Simple Systems CRM

    No answers on this topic

    Support Rating

    Deluxe Corporation

    At Vertical Response the help desk associates are courteous, knowledgeable and helpful. You can tell they enjoy what they do. And clearly, they are well trained because most times, the first point of contact is able to resolve any issue you may have. There have been very few times where an associate has needed to get back to me or escalate me to a supervisor
    Read full review

    Really Simple Systems CRM

    Whenever I have had any issues, which is probably only 3 times in 10 years, the back office support has been fantastic and got me up and running again in a very short time. Cannot fault them at all. But as I stated, problems have been very few and far between.
    Read full review

    Online Training

    Deluxe Corporation

    Basic functions and online help...we used what was needed, at the time, and will continue to explore other online trainings as our functional needs expand
    Read full review

    Really Simple Systems CRM

    No answers on this topic

    Implementation Rating

    Deluxe Corporation

    Salesforce integration never worked right. We had to abandon.
    Read full review

    Really Simple Systems CRM

    No answers on this topic

    Alternatives Considered

    Deluxe Corporation

    In addition to using Vertical Response personally I also manage email marketing for clients that already use Mailchimp, Robly and Constant Contact. While most of these platforms all offer similar features I choose Vertical Response first if the client does not have a platform in place. Typically I am also teaching the client how to use this tool and the Vertical Response visual interface is very easy for me to teach a client how to navigate and create their own campaigns.
    Read full review

    Really Simple Systems CRM

    We choose RSS due to cost. We are a startup and needed a great solution that did not cost [a lot]. RSS [fits] all our needs at the perfect price. We could not be more thrilled with our choice and it has simplified our client interaction[.]
    Read full review

    Return on Investment

    Deluxe Corporation

    • We were able to blast out promotions our company was having to customers which created an increase in business.
    • By blasting out any service issues, it keeps our customers informed so that they are not wondering what is going on.
    • Allows us to store unsubscribed emails so that we are not constantly pestering people who do not want to be emailed.
    Read full review

    Really Simple Systems CRM

    • A very positive effect on our understanding of our customers and what kind of events are working well at the venue and which aren't. This will allow us to work more smartly when responsive to enquiries, improving our overall productivity.
    • Very positive impact on our current review of marketing and sales strategy.
    Read full review

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