What users are saying about
17 Ratings
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Score 7.4 out of 100
33 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Demandforce

We use Demandforce to reach out to 'old' customers. If they have not had an invoice generated in X number of days/weeks/months/years, we can create a custom campaign via email/text to reach out to them and attempt to re-engage with those customers to generate new 'existing business' or entirely new leads for our Sales team to run.
Anonymous | TrustRadius Reviewer

Infor CloudSuite CRM

If you have a mobile workforce, it likely wouldn't be as appropriate (keep in mind we're using the desktop client, and have very limited experience with the web app). It is well suited if your business needs lots of custom processes- find a good vendor. We utilize SimpleSoft out of Ohio, and they have been excellent. Key question: think about where your business is going to be in 5-10 years, and will this CRM solution be able to grow with us?
John Collman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Demandforce
7.8
Infor CloudSuite CRM
7.8
Customer data management / contact management
Demandforce
8.0
Infor CloudSuite CRM
8.4
Workflow management
Demandforce
9.0
Infor CloudSuite CRM
10.0
Territory management
Demandforce
7.0
Infor CloudSuite CRM
5.4
Opportunity management
Demandforce
8.0
Infor CloudSuite CRM
8.4
Integration with email client (e.g., Outlook or Gmail)
Demandforce
8.0
Infor CloudSuite CRM
5.4
Contract management
Demandforce
7.0
Infor CloudSuite CRM
5.7
Quote & order management
Demandforce
7.0
Infor CloudSuite CRM
7.3
Interaction tracking
Demandforce
8.0
Infor CloudSuite CRM
10.0
Channel / partner relationship management
Demandforce
8.0
Infor CloudSuite CRM
10.0

Customer Service & Support

Demandforce
9.0
Infor CloudSuite CRM
8.3
Case management
Demandforce
9.0
Infor CloudSuite CRM
10.0
Call center management
Demandforce
9.0
Infor CloudSuite CRM
5.0
Help desk management
Demandforce
9.0
Infor CloudSuite CRM
10.0

Marketing Automation

Demandforce
8.7
Infor CloudSuite CRM
2.5
Lead management
Demandforce
9.0
Infor CloudSuite CRM
3.9
Email marketing
Demandforce
8.3
Infor CloudSuite CRM
1.0

CRM Project Management

Demandforce
9.0
Infor CloudSuite CRM
4.2
Task management
Demandforce
9.0
Infor CloudSuite CRM
7.1
Billing and invoicing management
Demandforce
9.0
Infor CloudSuite CRM
3.6
Reporting
Demandforce
9.0
Infor CloudSuite CRM
2.1

CRM Reporting & Analytics

Demandforce
9.0
Infor CloudSuite CRM
4.2
Forecasting
Demandforce
9.0
Infor CloudSuite CRM
3.6
Pipeline visualization
Demandforce
9.0
Infor CloudSuite CRM
7.0
Customizable reports
Demandforce
9.0
Infor CloudSuite CRM
2.1

Customization

Demandforce
9.0
Infor CloudSuite CRM
8.5
Custom fields
Demandforce
9.0
Infor CloudSuite CRM
10.0
Custom objects
Demandforce
9.0
Infor CloudSuite CRM
7.0
Scripting environment
Demandforce
9.0
Infor CloudSuite CRM
7.2
API for custom integration
Demandforce
9.0
Infor CloudSuite CRM
10.0

Security

Demandforce
9.0
Infor CloudSuite CRM
10.0
Single sign-on capability
Demandforce
9.0
Infor CloudSuite CRM
10.0
Role-based user permissions
Demandforce
9.0
Infor CloudSuite CRM
10.0

Social CRM

Demandforce
9.0
Infor CloudSuite CRM
3.5
Social data
Demandforce
9.0
Infor CloudSuite CRM
4.0
Social engagement
Demandforce
9.0
Infor CloudSuite CRM
3.0

Integrations with 3rd-party Software

Demandforce
9.0
Infor CloudSuite CRM
2.9
Marketing automation
Demandforce
9.0
Infor CloudSuite CRM
3.0
Compensation management
Demandforce
9.0
Infor CloudSuite CRM
2.7

Platform

Demandforce
9.0
Infor CloudSuite CRM
5.0
Mobile access
Demandforce
9.0
Infor CloudSuite CRM
5.0

Pros

Demandforce

  • Aesthetics has been updated in last few months for organization and is easier to see: colors, grid lines on front page, and font style.
  • Allowing our office to include specific items in reminder appointment emails allows personalization to make confirming appointments easier.
  • Allowing patients to write reviews allows us to know what the office is doing well and what we can improve on.
Arielle Calugay | TrustRadius Reviewer

Infor CloudSuite CRM

  • Saleslogix functionality can be managed to a very granular level for each individual using it. Within the users profile you can restrict access to modules, remove write permission, remove export privileges, etc.
  • Saleslogix has one of the best sync engines I have ever seen. If you allow your outside sales reps to have their own database, they can modify customer record while off line and when they do have internet access they can sync changes in both directions. This functionality works great when you have inside and outside sales staff covering the same territory.
  • Saleslogix can be customized using Visual Basic Code syntax. This is a positive aspect as well as a negative. Our existing Saleslogix is so customized that if we were to upgrade to 8.0 it would cost us over $20k to redo some of the customizations. Upgrades are frequently incompatible with customizations.
Dave Mattingly | TrustRadius Reviewer

Cons

Demandforce

  • Flexibility in Design!
  • Overall Look & Feel of Templates (look at what Squarespace is doing, it is possible!)
  • Usability (it's a bit clunky)
Anonymous | TrustRadius Reviewer

Infor CloudSuite CRM

  • InforCRM has made dramatic improvements in the web client though in some cases it has been painfully slow to get the most needed things updated. An example is the slow speed of the web client. The newest update is supposed to fix this.
  • The web client does not autosave, so users have to remember to hit the 'save' button at each screen. This is the biggest complaint of users going from the desktop client to the web client.
  • I personally would like to see data panes (account, contact, etc.) with the capability to set up a different view for each team and/or security level that would access the data.
Tonya Payne | TrustRadius Reviewer

Likelihood to Renew

Demandforce

Demandforce 9.0
Based on 3 answers
We are constantly being contacted by comparable organizations. If Mindbody Online integrated a feature like Demandforce, we'd move over there to keep everything in one platform.
Anonymous | TrustRadius Reviewer

Infor CloudSuite CRM

Infor CloudSuite CRM 9.0
Based on 8 answers
Because we've already made the investment in the original on-premise version, the cost per user is relatively low. The product has grown with us and we can now choose a LAN or Web client version and host the site internally, giving us total control of our data. The iPhone and iPad versions allow the sales team quick access in the field and the voice-to-text option is quite handy. SalesLogix doesn't require that our technology stack be constantly up to date which again, keeps our cost down. They are always making enhancements to the product and we can choose to update/upgrade when those enhancements appeal to us enough to justify adding the service pack.
Anonymous | TrustRadius Reviewer

Usability

Demandforce

No score
No answers yet
No answers on this topic

Infor CloudSuite CRM

Infor CloudSuite CRM 7.8
Based on 4 answers
It can be a bit slow at times. Its that refresh don't always need to refresh slowing down the user.
LeVar Berry | TrustRadius Reviewer

Support Rating

Demandforce

No score
No answers yet
No answers on this topic

Infor CloudSuite CRM

Infor CloudSuite CRM 8.0
Based on 1 answer
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
John Collman | TrustRadius Reviewer

Alternatives Considered

Demandforce

I do not have any alternative products to compare this service too. It was in place when I came aboard this company and I have no say in its continuation or replacement. As from what I can gather, there are many alternatives to this platform, but Demandforce is the only one I am aware of that runs in your system tray and is passively ran in conjunction with your accounting database.
Anonymous | TrustRadius Reviewer

Infor CloudSuite CRM

We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.
Penny Bell | TrustRadius Reviewer

Return on Investment

Demandforce

  • It's taken a lot of the reporting and guesswork out of the equation. That has saved us a lot of money.
Jason McElweenie | TrustRadius Reviewer

Infor CloudSuite CRM

  • It's a CRM, so using a CRM as opposed to not using one is typically a step in the right direction.
  • Slightly lower TCO than other CRMs.
  • Complete end-to-end workflows allow you to quantify and analyze every step in the business process, leading to improved efficiency.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Demandforce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Infor CloudSuite CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Demandforce
7.2
Infor CloudSuite CRM
9.0

Likelihood to Renew

Demandforce
9.0
Infor CloudSuite CRM
9.0

Usability

Demandforce
Infor CloudSuite CRM
7.8

Reliability and Availability

Demandforce
Infor CloudSuite CRM
9.0

Support Rating

Demandforce
Infor CloudSuite CRM
8.0

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