17 Ratings
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Score 7.4 out of 100
391 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Demandforce

We use Demandforce to reach out to 'old' customers. If they have not had an invoice generated in X number of days/weeks/months/years, we can create a custom campaign via email/text to reach out to them and attempt to re-engage with those customers to generate new 'existing business' or entirely new leads for our Sales team to run.
Anonymous | TrustRadius Reviewer

Salesforce Marketing Cloud Email Studio

It's great for large field sales organizations that lack the ability to automate email sends that are consistent and on-brand. The idea of templated emails (with the ability to build custom emails) really helps keeps the look-and-feel of each email similar to what the rest of the organization is sending to customers or prospects. This isn't the solution that you'd need if you are looking for an automation tool that easily integrates into other marketing channels. The dynamic content feature is lagging far behind other tools in the space.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Demandforce
7.8
Salesforce Marketing Cloud Email Studio
Customer data management / contact management
Demandforce
8.0
Salesforce Marketing Cloud Email Studio
Workflow management
Demandforce
9.0
Salesforce Marketing Cloud Email Studio
Territory management
Demandforce
7.0
Salesforce Marketing Cloud Email Studio
Opportunity management
Demandforce
8.0
Salesforce Marketing Cloud Email Studio
Integration with email client (e.g., Outlook or Gmail)
Demandforce
8.0
Salesforce Marketing Cloud Email Studio
Contract management
Demandforce
7.0
Salesforce Marketing Cloud Email Studio
Quote & order management
Demandforce
7.0
Salesforce Marketing Cloud Email Studio
Interaction tracking
Demandforce
8.0
Salesforce Marketing Cloud Email Studio
Channel / partner relationship management
Demandforce
8.0
Salesforce Marketing Cloud Email Studio

Customer Service & Support

Demandforce
9.0
Salesforce Marketing Cloud Email Studio
Case management
Demandforce
9.0
Salesforce Marketing Cloud Email Studio
Call center management
Demandforce
9.0
Salesforce Marketing Cloud Email Studio
Help desk management
Demandforce
9.0
Salesforce Marketing Cloud Email Studio

Marketing Automation

Demandforce
8.7
Salesforce Marketing Cloud Email Studio
Lead management
Demandforce
9.0
Salesforce Marketing Cloud Email Studio
Email marketing
Demandforce
8.3
Salesforce Marketing Cloud Email Studio

CRM Project Management

Demandforce
9.0
Salesforce Marketing Cloud Email Studio
Task management
Demandforce
9.0
Salesforce Marketing Cloud Email Studio
Billing and invoicing management
Demandforce
9.0
Salesforce Marketing Cloud Email Studio
Reporting
Demandforce
9.0
Salesforce Marketing Cloud Email Studio

CRM Reporting & Analytics

Demandforce
9.0
Salesforce Marketing Cloud Email Studio
Forecasting
Demandforce
9.0
Salesforce Marketing Cloud Email Studio
Pipeline visualization
Demandforce
9.0
Salesforce Marketing Cloud Email Studio
Customizable reports
Demandforce
9.0
Salesforce Marketing Cloud Email Studio

Customization

Demandforce
9.0
Salesforce Marketing Cloud Email Studio
Custom fields
Demandforce
9.0
Salesforce Marketing Cloud Email Studio
Custom objects
Demandforce
9.0
Salesforce Marketing Cloud Email Studio
Scripting environment
Demandforce
9.0
Salesforce Marketing Cloud Email Studio
API for custom integration
Demandforce
9.0
Salesforce Marketing Cloud Email Studio

Security

Demandforce
9.0
Salesforce Marketing Cloud Email Studio
Single sign-on capability
Demandforce
9.0
Salesforce Marketing Cloud Email Studio
Role-based user permissions
Demandforce
9.0
Salesforce Marketing Cloud Email Studio

Social CRM

Demandforce
9.0
Salesforce Marketing Cloud Email Studio
Social data
Demandforce
9.0
Salesforce Marketing Cloud Email Studio
Social engagement
Demandforce
9.0
Salesforce Marketing Cloud Email Studio

Integrations with 3rd-party Software

Demandforce
9.0
Salesforce Marketing Cloud Email Studio
Marketing automation
Demandforce
9.0
Salesforce Marketing Cloud Email Studio
Compensation management
Demandforce
9.0
Salesforce Marketing Cloud Email Studio

Platform

Demandforce
9.0
Salesforce Marketing Cloud Email Studio
Mobile access
Demandforce
9.0
Salesforce Marketing Cloud Email Studio

Email & Online Marketing

Demandforce
Salesforce Marketing Cloud Email Studio
6.6
WYSIWYG email editor
Demandforce
Salesforce Marketing Cloud Email Studio
7.0
Dynamic content
Demandforce
Salesforce Marketing Cloud Email Studio
6.6
Ability to test dynamic content
Demandforce
Salesforce Marketing Cloud Email Studio
5.3
Landing pages
Demandforce
Salesforce Marketing Cloud Email Studio
4.1
A/B testing
Demandforce
Salesforce Marketing Cloud Email Studio
6.7
Mobile optimization
Demandforce
Salesforce Marketing Cloud Email Studio
7.3
Email deliverability reporting
Demandforce
Salesforce Marketing Cloud Email Studio
8.2
List management
Demandforce
Salesforce Marketing Cloud Email Studio
7.5
Triggered drip sequences
Demandforce
Salesforce Marketing Cloud Email Studio
6.7

Reporting & Analytics

Demandforce
Salesforce Marketing Cloud Email Studio
4.3
Dashboards
Demandforce
Salesforce Marketing Cloud Email Studio
5.3
Standard reports
Demandforce
Salesforce Marketing Cloud Email Studio
4.9
Custom reports
Demandforce
Salesforce Marketing Cloud Email Studio
2.7

Pros

Demandforce

  • Aesthetics has been updated in last few months for organization and is easier to see: colors, grid lines on front page, and font style.
  • Allowing our office to include specific items in reminder appointment emails allows personalization to make confirming appointments easier.
  • Allowing patients to write reviews allows us to know what the office is doing well and what we can improve on.
Arielle Calugay | TrustRadius Reviewer

Salesforce Marketing Cloud Email Studio

  • Sends client confirmations when they subscribe to a newsletter, sign up for a conference, or place an order with our company (SourceMedia). We don't have to hire an agency to send these for us.
  • Manages newsletter subscriptions and allows us to deploy on specific dates/times.
  • Helps us discover and manage the correct audience base per newsletter, and automates the distributions so we don't have to do it manually.
Cassidy Ebert | TrustRadius Reviewer

Cons

Demandforce

  • Flexibility in Design!
  • Overall Look & Feel of Templates (look at what Squarespace is doing, it is possible!)
  • Usability (it's a bit clunky)
Anonymous | TrustRadius Reviewer

Salesforce Marketing Cloud Email Studio

  • Deliverability reports - before sending emails they are checked for known issues and deliverability performance. The SFMC offering is ok but could be better. There additional software that can be purchased which should be included as part of the offering
  • SF should make it easier to integrate other clouds i.e commerce cloud and service cloud. The implementation of commerce cloud has improved but I still feel there is a way to go
Gareth Beer | TrustRadius Reviewer

Likelihood to Renew

Demandforce

Demandforce 9.0
Based on 3 answers
We are constantly being contacted by comparable organizations. If Mindbody Online integrated a feature like Demandforce, we'd move over there to keep everything in one platform.
Anonymous | TrustRadius Reviewer

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 8.9
Based on 18 answers
Exact Target has an exceptional team with great customer care. Whenever we have a question or concern they are timely in addressing it. They also perform annual reviews in person that provides us with market trends, new tools and features, performance metrics, and new content recommendations. We evaluate this by local market and at the international level
Brittany Dunn | TrustRadius Reviewer

Usability

Demandforce

No score
No answers yet
No answers on this topic

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 8.0
Based on 3 answers
I think the tool is easy to use, protects a company from the spam legislation and manages subscribers very well. It is simple to create a non-complex email. I like the survey function on the email tool as well. Overall usability is quite easy and no necessary to have an IT background or extensive knowledge to use. It is helpful, though, to have an understanding of HTML for formatting at this point.
Lisa Franks | TrustRadius Reviewer

Reliability and Availability

Demandforce

No score
No answers yet
No answers on this topic

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 9.0
Based on 1 answer
Upgrades and timing of the upgrades were communicated well and planned during off hours for our work. If we did have a campaign scheduled during that time, it would kick-off after the system was back active. There were a few unplanned system down times, but it was a rare occurrence and those times were also short in duration.
Lisa Franks | TrustRadius Reviewer

Performance

Demandforce

No score
No answers yet
No answers on this topic

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 2.0
Based on 2 answers
Exact Target performs well and is relatively easy to learn. It handles subscriber management well, and is easy to organize lists and segregation of those subscribers. Emails are easy to classify and group together for re-use or resending to different demographics of the recipients. The product is reliable, and metrics of the campaign results are easy to obtain and interpret.
Lisa Franks | TrustRadius Reviewer

Support Rating

Demandforce

No score
No answers yet
No answers on this topic

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 1.0
Based on 5 answers
They're fast and knowledgeable. You will always know what's the status of your request and they usually follow up with phone calls to ask you questions or provide updates. Sometimes it takes them a couple of days to investigate, especially if you have custom "situations" like my company usually does but at least they are very good at managing time expectations.
Bogdan Enache | TrustRadius Reviewer

Implementation Rating

Demandforce

No score
No answers yet
No answers on this topic

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 7.9
Based on 2 answers
Easy to implement, with simple emails and solutions initially created. More advanced usage of the tool and more advanced subscriber attribute usage was implemented during later phases when the knowledge of the tool increased. Monitoring success and results of email campaigns were done at a high level initially, but not fully used until the tool and email marketing as a whole was better understood in the corporation.
Lisa Franks | TrustRadius Reviewer

Alternatives Considered

Demandforce

I do not have any alternative products to compare this service too. It was in place when I came aboard this company and I have no say in its continuation or replacement. As from what I can gather, there are many alternatives to this platform, but Demandforce is the only one I am aware of that runs in your system tray and is passively ran in conjunction with your accounting database.
Anonymous | TrustRadius Reviewer

Salesforce Marketing Cloud Email Studio

I have used Epsilon and I have evaluated Silverpop, e-Dialogue and Yesmail. From my analysis Salesforce MC is far more superior in flexibility, scalability and freedom to custom built initiatives. The AMPscripting is one of the driving forces in allowing the previous mentioned abilities. However, I can see from a marketers perspective where they simply want to send emails and segment easily. But given that effective email marketing requires a lot of different components and there is no simple way of doing it and I found that most companies that offer the out of the box solutions do a good job but there is no one size fits all and if you are trying to be really good at it which includes integrating your business such as registration, stats, CMS, API, etc. This is a much better solution.
Danny (Danny Blaq) Tran | TrustRadius Reviewer

Scalability

Demandforce

No score
No answers yet
No answers on this topic

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 9.0
Based on 1 answer
We had approximately 20,000 recipients of most email campaigns, with some higher amounts and some smaller campaigns. The tools is easy to use and the recipient list size is really not a factor in the complexity or work to create and email campaign. Our campaigns could just have easily been sent to many more people, with virtually no additional work.
Lisa Franks | TrustRadius Reviewer

Return on Investment

Demandforce

  • It's taken a lot of the reporting and guesswork out of the equation. That has saved us a lot of money.
Jason McElweenie | TrustRadius Reviewer

Salesforce Marketing Cloud Email Studio

  • Better execution/monitoring - when multiple steps are involved, IMH is great at dashboarding.
  • Facilitates exploratory campaigns - it is great at instilling confidence when you're trying a new facet of a campaign, due to the process transparency.
  • Cloud - can be a double-edged sword. Allows for on the go access, but isn't truly mobile-friendly, and can sometimes sputter. But certainly will improve with time.
Andrew Windle | TrustRadius Reviewer

Screenshots

Pricing Details

Demandforce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Marketing Cloud Email Studio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Demandforce
7.2
Salesforce Marketing Cloud Email Studio
7.3

Likelihood to Renew

Demandforce
9.0
Salesforce Marketing Cloud Email Studio
8.9

Usability

Demandforce
Salesforce Marketing Cloud Email Studio
8.0

Reliability and Availability

Demandforce
Salesforce Marketing Cloud Email Studio
9.0

Performance

Demandforce
Salesforce Marketing Cloud Email Studio
2.0

Support Rating

Demandforce
Salesforce Marketing Cloud Email Studio
1.0

Implementation Rating

Demandforce
Salesforce Marketing Cloud Email Studio
7.9

Scalability

Demandforce
Salesforce Marketing Cloud Email Studio
9.0

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