What users are saying about
17 Ratings
2 Ratings
17 Ratings
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Score 7.4 out of 100
2 Ratings
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Score 1 out of 100

Likelihood to Recommend

Demandforce

We use Demandforce to reach out to 'old' customers. If they have not had an invoice generated in X number of days/weeks/months/years, we can create a custom campaign via email/text to reach out to them and attempt to re-engage with those customers to generate new 'existing business' or entirely new leads for our Sales team to run.
Anonymous | TrustRadius Reviewer

Springbot

If you have a small marketing team with a small budget and you use Mailchimp & Adroll, Springbot might work for you. Otherwise, there are other more robust tools out there to accomplish the same goals. They need to work on more integrations with other ESPs and retargeting providers. And they need to work on making sure the data being sent to their customers is accurate.
Melissa Best | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Demandforce
7.8
Springbot
Customer data management / contact management
Demandforce
8.0
Springbot
Workflow management
Demandforce
9.0
Springbot
Territory management
Demandforce
7.0
Springbot
Opportunity management
Demandforce
8.0
Springbot
Integration with email client (e.g., Outlook or Gmail)
Demandforce
8.0
Springbot
Contract management
Demandforce
7.0
Springbot
Quote & order management
Demandforce
7.0
Springbot
Interaction tracking
Demandforce
8.0
Springbot
Channel / partner relationship management
Demandforce
8.0
Springbot

Customer Service & Support

Demandforce
9.0
Springbot
Case management
Demandforce
9.0
Springbot
Call center management
Demandforce
9.0
Springbot
Help desk management
Demandforce
9.0
Springbot

Marketing Automation

Demandforce
8.7
Springbot
Lead management
Demandforce
9.0
Springbot
Email marketing
Demandforce
8.4
Springbot

CRM Project Management

Demandforce
9.0
Springbot
Task management
Demandforce
9.0
Springbot
Billing and invoicing management
Demandforce
9.0
Springbot
Reporting
Demandforce
9.0
Springbot

CRM Reporting & Analytics

Demandforce
9.0
Springbot
Forecasting
Demandforce
9.0
Springbot
Pipeline visualization
Demandforce
9.0
Springbot
Customizable reports
Demandforce
9.0
Springbot

Customization

Demandforce
9.0
Springbot
Custom fields
Demandforce
9.0
Springbot
Custom objects
Demandforce
9.0
Springbot
Scripting environment
Demandforce
9.0
Springbot
API for custom integration
Demandforce
9.0
Springbot

Security

Demandforce
9.0
Springbot
Single sign-on capability
Demandforce
9.0
Springbot
Role-based user permissions
Demandforce
9.0
Springbot

Social CRM

Demandforce
9.0
Springbot
Social data
Demandforce
9.0
Springbot
Social engagement
Demandforce
9.0
Springbot

Integrations with 3rd-party Software

Demandforce
9.0
Springbot
Marketing automation
Demandforce
9.0
Springbot
Compensation management
Demandforce
9.0
Springbot

Platform

Demandforce
9.0
Springbot
Mobile access
Demandforce
9.0
Springbot

Pros

Demandforce

  • Aesthetics has been updated in last few months for organization and is easier to see: colors, grid lines on front page, and font style.
  • Allowing our office to include specific items in reminder appointment emails allows personalization to make confirming appointments easier.
  • Allowing patients to write reviews allows us to know what the office is doing well and what we can improve on.
Arielle Calugay | TrustRadius Reviewer

Springbot

  • They make promises
  • They could design nice things
Anonymous | TrustRadius Reviewer

Cons

Demandforce

  • Flexibility in Design!
  • Overall Look & Feel of Templates (look at what Squarespace is doing, it is possible!)
  • Usability (it's a bit clunky)
Anonymous | TrustRadius Reviewer

Springbot

  • Daily reports sometimes didn't arrive in my inbox. I'd have to contact my rep and wait several days before the issue was fixed. Sometimes the data on the daily report was incorrect. I would check revenue against the sales report in Magento and Google Analytics and the numbers didn't match up. It made it impossible for me to trust the data I was being given.
  • The Springbot shortened URLs were not adopted by our social engagement specialist because she felt they looked like spam links and our fans weren't clicking on them.
  • My social engagement specialist also didn't like the social posting tool. She felt it was more difficult to schedule her posts and decided to use Hootsuite instead. This took out an entire channel that we should have been able to track in Springbot.
  • All of the daily marketing suggestions pertained to SEO. Most of the time suggesting we increase the word count on our product descriptions. I would have loved to be able to turn off the SEO suggestions and find more actionable items than rewriting 900+ product descriptions which we had paid an SEO company thousands of dollars to write.
  • Our abandoned cart reporting was working at first and then stopped. When I asked why they said it was interference from another platform we were using on our site. But that platform was being used when the abandoned cart report was working, so that didn't make sense to me.
  • Springbot only integrated with MailChimp. At the time we were using Bronto for our ESP. My rep kept suggesting sending Welcome emails and Abandoned cart emails through Springbot. However, that would have screwed up my data in Bronto. Also, I didn't feel like I could customize the triggered emails enough to look like the emails going out in Bronto without having to bring a coder in.
  • We weren't able to use the trackable links in Google Adwords, which is where most of our revenue comes from. The trackable link caused a problem with Google Adwords' own tracking URLs.
Melissa Best | TrustRadius Reviewer

Likelihood to Renew

Demandforce

Demandforce 9.0
Based on 3 answers
We are constantly being contacted by comparable organizations. If Mindbody Online integrated a feature like Demandforce, we'd move over there to keep everything in one platform.
Anonymous | TrustRadius Reviewer

Springbot

No score
No answers yet
No answers on this topic

Usability

Demandforce

No score
No answers yet
No answers on this topic

Springbot

Springbot 9.0
Based on 1 answer
It's very easy to use, just not always accurate.
Melissa Best | TrustRadius Reviewer

Alternatives Considered

Demandforce

I do not have any alternative products to compare this service too. It was in place when I came aboard this company and I have no say in its continuation or replacement. As from what I can gather, there are many alternatives to this platform, but Demandforce is the only one I am aware of that runs in your system tray and is passively ran in conjunction with your accounting database.
Anonymous | TrustRadius Reviewer

Springbot

Springbit is more expensive, more complicated and delivered less.
Anonymous | TrustRadius Reviewer

Return on Investment

Demandforce

  • It's taken a lot of the reporting and guesswork out of the equation. That has saved us a lot of money.
Jason McElweenie | TrustRadius Reviewer

Springbot

  • We were not able to send a single email through them in 3 months.
  • Wasted numerous hours of dealing with onboarding.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Demandforce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Demandforce Editions & Modules

Additional Pricing Details

Springbot

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Springbot Editions & Modules

Edition
Platform Base Package$199/month1
  1. for up to 5,000 subscribers (includes email marketing, social hub, reporting and dashboards, signup forms, automations, account management, support and onboarding. See website for additional package options.
Additional Pricing Details
See website for pricing calculator for additional pricing options.

Rating Summary

Likelihood to Recommend

Demandforce
7.2
Springbot
1.0

Likelihood to Renew

Demandforce
9.0
Springbot

Usability

Demandforce
Springbot
9.0

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